"Design of infrastructures and teams taking into account the Patient eXperience"
22.09.2020 | 16h (CET)
Design of infrastructures and teams taking into account the Patient eXperience
Description: This document presents the key messages and the opinions of the experts who participated in the webinar. It addressed “Design of infrastructure and teams taking into account the patient experience”. It was sponsored by Clinique Saint Jean, in Brussels, Belgium.
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Health care facilities and equipment are the most visible part of health services and therefore have a great impact on the patient experience. Less visible are medical devices, which nevertheless have a significant impact on patients. The lack of resources available for building or transforming healthcare institutions forces designers to adapt the infrastructure as precisely as possible to health needs, as well as the acquisition of the most relevant medical devices. How can we learn from the patient experience to improve and guide the transformation of care spaces? How can the architecture and design of spaces and decoration improve the patient experience? How can the patient experience drive product design?
SPEAKERS
Mr. Florian BOULANGER
Experience Design Manager, MR Precision Diagnostics, DXR, Philips Experience Design.
Florian Boulanger works to humanize highly specialized and advanced medical technologies in the Philips Experience Design department. When designing future MRI machines, Florian & his team integrate the user needs (patients & clinicians) discovered during numerous research projects in hospitals around the world. Their observations are the source of innovations to improve patient comfort and facilitate the use of the scanner by hospital staff. Ultimately, by focusing on user needs, they ensure that incredible technological advances are effectively used by the various players in the healthcare system and have a greater impact on the well-being of patients.
Mr. Raimond Pinto ESTRADA
Founder of Rai Pinto Studio, interior designer.
Raimond Pinto Estrada (Barcelona 1983) is a space designer based in Barcelona and New York. After studying industrial design (Massana School of Arts and Design) and interior design (Eina School of Arts and Design) in Barcelona he established his own studio, Rai Pinto Studio.
Rai Pinto Studio specializes in transforming conceptual ideas into relatable spaces, developing unique solutions to fit each project’s needs and context. The studio works on interior and environmental design projects with a focus on healthcare.
Raimond has taught at Eina Art and Design School and has been invited to show his work in others design schools.
His work has been published by several media publications and recognized with awards from Art Directors Club (New York), D&AD (London), ADC*E (Europe), Best of Year (New York), Coda Awards (USA) or Laus (Barcelona).
He lives between New York and Barcelona.
Mr. Christophe ROSSO
Associate Director of Exolis.
Christophe Rosso has more than 12 years of experience in hospital information systems. He joins Exolis as a partner to bring healthcare professionals and patients the best technological advances. He brings his understanding of healthcare professions, hospital organizations and patient expectations, coupled with technical expertise in data development and management.
Mr. Dani Rubio ARAUNA
Designer at Arauna Studio.
Dani Rubio Arauna (Santander, 1986) studied Graphic Design and Typography at Eina in Barcelona, where nowadays he runs Arauna Studio. His work focuses on environmental graphics, identity and editorial design, mostly in the field of culture and public services.
He understands design as the development of an idea in accordance to each project, which translates into bespoke versatile graphic systems. It is characterised by a special care for typography, that often results in the design of bespoke typefaces for certain projects.
He has specialised in environmental graphics and signage applied to healthcare architecture, where multiple disciplines get involved in order to meet diverse needs of the space.
He has worked for major clients such as Ferran Adrià, El Celler de Can Roca, CCCB, Damm Beer, Government of Catalonia, Botín Center, Sant Joan de Déu Hospital or Dayton Children’s Hospital.
He also teaches Typography at IDEP and Environmental Graphics at Eina. His work has been recognised by awards such as Art Directors Club, D&AD and Laus. He is a member of Alliance Graphique Internationale (AGI) since 2019.
VIDEO PRESENTATIONS
Mr. Florian BOULANGER
Experience Design Manager, MR Precision Diagnostics, DXR, Philips Experience Design.
Mr. Raimond Pinto ESTRADA / Mr. Dani Rubio ARAUNA
Founder of Rai Pinto Studio, interior designer. / Designer at Arauna Studio.
Mr. Christophe ROSSO
Associate Director of Exolis.
PANNEL DISCUSSION
We are pleased to present the recording of the third session of the International Symposium on Shared Patient Experience: “The Patient eXperience, a global response to a society in search of high touch” from August to November 2020.
This session focused on the theme ” Design of infrastructures and teams taking into account the Patient eXperience”. Health care facilities and equipment are the most visible part of health services and therefore have a great impact on the patient experience. Less visible are medical devices, which nevertheless have a significant impact on patients. The lack of resources available for building or transforming healthcare institutions forces designers to adapt the infrastructure as precisely as possible to health needs, as well as the acquisition of the most relevant medical devices. How can we learn from the patient experience to improve and guide the transformation of care spaces? How can the architecture and design of spaces and decoration improve the patient experience? How can the patient experience drive product design?
