Pre-Colloquium Day

6 October 2025

Location: Rehazenter – Centre National de Rééducation Fonctionnelle et de Réadaptation
1 Rue André Vésale, 2674 Neudorf-Weimershof Luxembourg

9:30 – 10:00 AM: Accreditation at Rehazenter
10:00 – 11:00 AM: Rehazenter & Patient Experience
11:15 AM: Start of all workshops in different rooms (1:45H)
1:00 PM: Lunch break
2:00 – 5:00 PM: Workshops – second part (3H)

Soon we will confirm if there will be a welcome cocktail in the evening.

Comprendre et utiliser les PREMs dans son établissement

Atelier en français avec So Yung Straga et Eduard Portella

Les PREMs (Patient-Reported Experience Measures) permettent de recueillir l’expérience vécue par les patients lors de leur prise en charge, indépendamment de l’issue clinique. Ce cours de 5 heures vise à donner aux participants les compétences nécessaires pour identifier les PREMs existants, les différencier des PROMs (Patient-Reported Outcome Measures), et les utiliser dans une dynamique d’amélioration continue dans l’accompagnement des patients et proches de leur établissement.

La formation inclura une partie théorique (définitions, enjeux, typologies), une exploration guidée des PREMs génériques et spécifiques, ainsi que des ateliers pratiques centrés sur leur utilisation concrète au sein d’un établissement de santé.

Les participants apprendront à sélectionner les PREMs les plus adaptés à leur contexte institutionnel, à les intégrer dans des démarches d’amélioration de l’accompagnement des soins, et à interpréter les résultats pour générer des actions concrètes.

Réalisation d’un exercice dans le domaine de la convalescence ou réhabilitation.

Ce module s’adresse aux professionnels de santé et toute personne impliquée dans la mesure de l’expérience patient.

Objectifs :

– Identifier et différencier PREMs et PROMs
– Rechercher des PREMs génériques et spécifiques adaptés à une situation donnée
– Intégrer les PREMs dans une démarche institutionnelle
– Analyser et exploiter les résultats pour améliorer l’expérience patient
– Inclure la mesure dans les tableaux de bord institutionnels

Intervenants : 

So Yung Straga, Présidente SPX asbl
Eduard Portella, Consultant international

Collect, analyze, and share patient experience data using evidence-based methods

Workshop in English with Guillaume Rousson

Let’s build an evidence-based patient experience approach together! In this interactive workshop, we’ll explore the three key steps to move from measurement to action: collect, analyze, and share.

I’ll gather and present the scientific evidence behind each step, and together we’ll organize this knowledge to answer three essential questions: 

1) What do we know—and what do we not yet know—about patient experience practices?
2) How can we apply this knowledge to daily practice and organizational strategies? 
3) How to develop your own evidence-based patient experience approach?

If you want to go beyond preconceived ideas about patient experience, this workshop is for you!

Objectives:

1) Understand what is currently known (and unknown) about patient experience practices
2) Learn how to adapt these insights to your specific context 
3) Gain tools to design a research project rooted in scientific evidence

Instructor:

Guillaume Rousson holds a double master’s degree in physiotherapy and health policy and earned his VBHC Green Belt international certification in 2023. He is co-founder and CEO of EntendsMoi, a French startup specializing in patient experience data collection and analysis, particularly using AI-driven natural language processing. This innovative approach is central to his doctoral research in management science at the Magellan Laboratory, iaelyon School of Management, and the “Valeurs du soin” research chair (Jean Moulin University Lyon 3).

Deeply engaged in the healthcare community, Guillaume serves on the board of Shared Patient Experience and is Secretary General of La Fabrique des Soignants, the first media outlet by and for healthcare professionals in France. He also continues his clinical work in physiotherapy. After working in multidisciplinary health centers, he now works as a physiotherapist-prevention specialist at Axomove, contributing to the fight against musculoskeletal disorders in the workplace.

Who is this workshop for?

• Healthcare professionals
• Quality and safety professionals
• Patient experts / partners / user representatives
• Researchers
• Healthcare managers and executives
• Consultants

Listening to Innovate: Participatory Research and PX in the Transformation of Value in Healthcare

Workshop in English with Anne-Sophie Gresle

This workshop explores the intersection of Value-Based Health Care (VBHC), patient experience (PX), and participatory research as a transformative approach to healthcare innovation. Traditional top-down methods often overlook the nuanced realities of patients and healthcare professionals. By centering the voices of those directly impacted—patients, caregivers, clinicians, and community members—this workshop demonstrates how participatory research can reveal unmet needs, inspire meaningful solutions, and drive sustainable value creation in healthcare systems.

Participants will engage in interactive discussions and hands-on exercises to understand how PX data, qualitative insights, and co-creation methodologies contribute to a deeper understanding of value. Real-world case studies will illustrate how involving stakeholders from the outset leads to more equitable, relevant, and effective healthcare innovations. Whether you’re a provider, policymaker, researcher, or designer, this session will equip you with practical tools and frameworks to implement participatory practices in your own context.

Objectives:

– Introduce core concepts of Value-Based Health Care and patient experience.
– Explore participatory research as a method to uncover unmet needs.
– Demonstrate how co-design can inform solution development and system change.
– Equip participants with tools to integrate participatory methods into healthcare service provision innovation.

Instructor:

A resident of Barcelona for the past almost 20 years, Anne-Sophie Gresle has worked on several international multi-centric research projects related to Education and Health. She is currently working at the Patient Experience Observatory of the Hospital Clinic Barcelona, a platform that promotes the evaluation and incorporation of Patient Experience into the strategy and daily clinical practice. Acting transversally within the Hospital, the Observatory promotes active participation and co creation together with patients and caregivers in order to redesign healthcare according to their unmet needs. The Observatory also promotes the dissemination and application of good practices obtained in the Hospital, to innovate and improve the provision of health services, in an open and collaborative manner.

She is also a member of the Science with and for Society Hub at the Barcelona Institute for Global Health as Public and Patient Involvement in Health Research Manager, promoting the active participation of patients, caregivers and citizens into all the phases of research projects. In this context, she has coordinated together with Dra. María Jesús Pinazo, the InSPIRES project (embedded under the Responsible Research and Innovation initiative of the Innovation department, and developed in collaboration with International Health clinical department of Hospital Clinic) whose main purpose was to bring science and society closer together in order to co-create research agendas that directly respond to citizen’s needs and concerns, providing evidence and giving support to political bodies and decision-makers for the creation of better public policies. She was also actively involved in the CRISH, InnovDoctor, CALMA, and CoUp Lab projects, developed and implemented in collaboration between ISGlobal and the Hospital Clinic Barcelona.

Anne-Sophie Gresle is a graduate in Business Administration at the EDHEC in France and the University of the West of England in the UK, holds a Master’s Degree in International Relations from the Barcelona Institute for International Studies, Spain. She was trained on Participatory Research, as well as on Patient Experience at the French Patient Experience Institute, and on Value Based Healthcare by the International Consortium for Health Outcomes Measurement (ICHOM).