Program

7 & 8 October 2025

Location: LuxExpo The Box
10 Circuit de La Foire Internationale, 1347 Kirchberg Luxembourg

Reception: 9H
Openning at Auditorium: 9H30
Lunch break: 12H30 – 13H30
Ending time: 17H30

Stay tuned — we’ll soon share more details about our welcome cocktail on 6 October.

FULL PROGRAM WILL BE AVAILABLE SOON

– The patient perspective in the governance of institutions

The inclusion of patient perspectives in healthcare governance is essential for enhancing care quality, fostering trust, and improving patient experiences. Patients contribute through advisory councils, governance boards, and co-designing healthcare processes, with 74% of surveyed individuals expressing that such involvement strengthens trust and prioritizes their needs (DeCamp et al., 2019). Patient involvement also improves responsiveness, health literacy, and satisfaction by addressing care gaps and tailoring services to expectations. Furthermore, it promotes accountability and transparency in healthcare systems while contributing to better outcomes and cost efficiency (Marzban et al., 2022), in line with the results of existing studies describing how to improve shared governance in a community hospital setting (Brennan and Wendt, 2021).

– Patient Experience: an opportunity to strengthen Professionalism

In recent years, healthcare systems have promoted efficiency policies driven by funding models and digital transformation. While these measures initially delivered positive results, their continued implementation has pushed professional productivity to the limit, focusing efforts on service provision while neglecting a holistic view of individuals. This approach has led to professional burnout and a sense of disconnection from the core purpose of healthcare work. In this context, patient experience policies offer a new framework that enables professionals to rediscover their vocation, reconnect with the meaning of their work, and better meet current social expectations.

– Patient Experience across all care modalities

Patient experience should be addressed continuously throughout the entire care process: from prevention and acute care to rehabilitation and home care. Ensuring coordination and continuity across this journey is essential to prevent fragmentation, improve outcomes, and strengthen the connection with users. Integrating multiprofessional teams, sharing real-time information, and providing support during care transitions are key elements to enhancing patient experience. Furthermore, the adoption of digital tools and integrated care models is transforming the relationship between healthcare professionals and patients promoting a more agile, personalized, and needs-centered approach.

– The culture of Patient Experience

Transforming the organisational culture is essential to make patient experience a fundamental pillar within healthcare settings, moving beyond isolated and short-term initiatives. This requires active leadership, structural coherence, and continuous team involvement. It’s not just about improving processes but integrating the voice of users at every level of decision-making and practice. A patient-centered culture fosters more empathetic, safe, and responsive environments, where listening, learning, and acting from the patient’s perspective become the norm. To achieve this profound change, key strategies include continuous training, collaborative evaluation, and incorporating first-person stories. Committed leadership and a positive work environment are crucial to fostering a culture focused on safety and continuous improvement.

All communication sessions will take place on 7 and 8 October 2025 at LuxExpo The Box in our venue specialised in Patient Experience. Three parallel communication sessions will be scheduled across three different rooms.

All sessions held in the Main Auditorium will offer simultaneous translation.

Call for Authors is now open.