Knowledge Area
SPX International Colloquium 2025
Discover all the presentations shared during the SPX International Colloquium 2025 in Luxembourg, including slides from keynote speakers, plenary discussions and communication sessions. This collection highlights the richness of perspectives and the role of dialogue within the international PX community.
Together, these contributions show how innovation, co-design and communication support our shared commitment: sharing to improve Patient Experience.
We sincerely thank all speakers, contributors and partners for their participation!
KEYNOTE SESSIONS
– Reflections on how patients can drive a needed cultural change to digital and sustainable healthcare
Ana Rita Londral | Director at Value For Health CoLAB; Assistant Professor at Universidade Nova de Lisboa – PORTUGAL
– Re-inventing care thanks to those who complain about it
Béatrice Schaad | Director of the Centre for Patient, Family and Professional Experience; Tenured Professor of Hospital Relations (CHUV/UNIL/FBM/IHM General Management) – SWITZERLAND
PLENARY SESSIONS
The patient perspective in the governance of institutions
· Session Chair: Rui Patricio
| Rui Patricio | University of Aveiro, PORTUGAL | Slides 🔗 |
| Patricia Ripoll | Patient and Founder of Fundación Visible, SPAIN | Slides 🔗 |
| Vita Steina | Patient Experience Expert, Riga East University hospital & Paul’s Stradins University Hospital, Advisor to Health Minister of Latvia, LATVIA | Slides 🔗 |
| Nuno España | Vivalto Santé, PORTUGAL | Slides 🔗 |
Patient Experience at home: integrating PX into domiciliary care
· Session Chair: Valérie Mégevand (Deputy Director / Strategic Projects Department – IMAD, SWITZERLAND)
| Olivier Perrier-Gros-Claude | Director of Operations – IMAD, SWITZERLAND | Slides 🔗 |
| Antònia Raich | Fundació Althaia Manresa, SPAIN | Slides 🔗 |
| Yann González | Consultant Physician and Head of Department, Hôpital à Domicile des Alpes du Sud, FRANCE | Slides 🔗 |
| Alexandra Martínez Roca | Hematologist, Hospital Clínic Barcelona, SPAIN | Slides 🔗 |
The culture of Patient Experience
· Session Chair: Daniel Ritter
| Daniel Ritter | Founder Better World, FRANCE | Slides 🔗 |
| Jean-Jacques Gressier | CEO – Académie du Service, FRANCE | Slides 🔗 |
| Nathalie Sanchez | CEO – Hospital Simone Veil, FRANCE | Slides 🔗 |
| Thomas Leth Frandsen | Chief Medical Project Officer / Pedatrician – Rigshospitalet, DENMARK | Slides 🔗 |
Patient Experience: an opportunity to strengthen Professionalism
· Session Chair: Frédéric Addor
| Frédéric Addor | Swisscoding, SWITZERLAND | Slides 🔗 |
| Valérie Moulins | Director of Communication and Patient Experience – Hôpital Foch, FRANCE | |
| Marc Berna | CEO – Hôpitaux Robert Schuman, LUXEMBOURG | Slides 🔗 |
| Yannick Neybuch | Medical Director / Head of Division Coordination – CHC Groupe Santé, BELGIUM | Slides 🔗 |
PHOTOS OF THIS EDITION
Photo coverage was provided by the Luxembourg Convention Bureau through the agency Pancake! Photo.
COMMUNICATION SESSIONS
Involving patients in care pathways and healthcare organisations
· Session Chair: Nathalie Delbrassine (CHC Groupe Santé, Belgium)
Contributions:
· Intégration d’une patiente partenaire à l’Institut de Cancérologie Normandie Ouest – CHU Caen
Sylvie Chevigné Drouguet | Institut de Cancérologie Normandie Ouest – CHU Caen (France)
🔗 View the presentation slides
· HAD CHC Groupe santé
Daphné Rigo & Laetitia Degueldre | CHC Groupe Santé (Belgium)
🔗 View the presentation slides
· SCA Program: Optimization of outpatient follow-up of patients admitted for acute coronary syndrome based on the improvement of the care process and continuity and active listening for decision-making
Ainhoa Vilarrubias | Hospital de la Santa Creu i Sant Pau (Spain)
🔗 View the presentation slides
· Réinventer les parcours de soins avec et pour les patients
Anne Bellaigue & Eric Collongues | Hôpitaux Robert Schuman (Luxembourg)
🔗 View the presentation slides
Considering human needs – beyond “acute” care
· Session Chair: Eduard Portella (Shared Patient Experience, Spain)
Contributions:
· Enseignement culturel par les ainés
Eftychia Valassopoulou | Hôpital Valdor (Belgium)
🔜🔗 View the presentation slides – Soon available
· Fresques murales participatives : un lien artistique entre résidents, soignants et créateurs
Dominique Correia de Oliveira & Vanessa von Richter | EMS Les Novalles (Switzerland)
🔗 View the presentation slides
· Prendre soin autrement , l’aromathérapie comme outil sensoriel dans l’Education Thérapeutique
Rosaline Mota Moura & Aurélie Vescovi | Hôpitaux Robert Schuman (Luxembourg)
🔗 View the presentation slides
· Exploring the Impact of Digital Peer Support at Home : a Study by Tomo and Fondation Santé Service
Alexandra Turbellier & Arthur Maisonnier | Fondation Santé Service & Tomo (France)
🔗 View the presentation slides
· Amélioration de l’expérience patient : intégration du concept de la pair-aidance dans la clinique de la sclérose en plaques
Anthony Delfosse & Belghezli Nassira | EPICURA (Belgium)
🔗 View the presentation slides
Adressing the challenge of transitions within continuum of care
· Session Chair: Anna Sant (Fundació Assistencial Mutua de Terrassa, Spain)
Contributions:
· Enhancing Care Continuity for Vulnerable CKD Patients through Shared Decision-Making: Long-Term Impact of Interprofessional Discharge Workshop with Patient Experts
Perrine Thiry & Katja Swinnen | Health Innovation UCLL (Belgium)
🔗 View the presentation slides
· Patient Experience: Integrating Quality of Life and Empowerment into Home Care Services
Sélim Coll | Institution genevoise de maintien à domicile – IMAD (Swizterland)
🔗 View the presentation slides
· Redefining the Hospital Discharge Process for Frail Older Adults: A Patient-Centred Care Model for Home Transitions
Maite Franco Romero | Parc Sanitari Pere Virgili (Spain)
🔗 View the presentation slides
· L’hôtel hospitalier à l’hôpital FOCH
Aléna Sorret & Valérie Loisel | Hôpital Foch (France)
🔗 View the presentation slides
Partnering with patients to improve pathways across the continuum of care
· Session Chair: Beatriz Galbas (Shared Patient Experience, Spain)
Contributions:
· Contexte de soins à domicile : les infirmier·ères de pratique avancée intègrent et mettent en évidence le partenariat avec les patient·es et les proches en soutien au système
Sofia Savinelli | Institution genevoise de maintien à domicile (Swizterland)
🔗 View the presentation slides
· Un parcours global numérique de prévention cardio-vasculaire
Adrien Vaudron | Centre Hospitalier Inter Communal des Alpes du Sud (France)
🔗 View the presentation slides
· EndoHealth: New Model of Care for Endometriosis Patients
Anne-Sophie Gresle | Hospital Clínic (Spain)
🔗 View the presentation slides
· Quand patients et aidants partenaires s’allient à la pharmacie de Gustave Roussy !
Tiffanie Busson & Catherine Terrade | Institut Gustave Roussy (France)
🔗 Slides in english / Slides in french
· “Patient’s Rights & Innovative Teaching Strategy” – Serious Game PRITS
Dominique Correia de Oliveira | HESAV (Switzerland)
🔗 View the presentation slides
The participation of patients in the governance of institutions – WORKSHOP
A hands-on session that turns plenary insights into concrete governance practice. Using a governance ladder benchmark approach and micro–meso–macro lenses, participants will map decision pathways and clarify where, and with what authority, patients influence decisions and organizations integrate patient voice into building more human healthcare.
In small groups, participants will apply participatory design to produce a concise implementation plan, a future roadmap, and ready-to-use tools tailored to their institution.
Workshop facilitators:
Rui Patricio | University of Aveiro (Portugal)
Ainhoa Villarubias | Hospital de la Santa Creu i Sant Pau (Spain)
Vanessa Nicolau | Local Health Unit (Portugal)
Nuno España | Vivalto (Portugal)
Talking, sharing, and getting people involved to help make cultural change happen
· Session Chair: Christian Moeckli (Hôpital Riviera-Chablais, Switzerland)
Contributions:
· Construction, déploiement et impact de la mise en place d’un e-learning au sein d’un groupe de santé
Claire Ollier & Florian Quilhac | ELSAN (France)
🔗 View the presentation slides
· Expérience patient et partenariat en santé : construire ensemble les soins de demain avec Alliance PEP Santé
Karine Barelle & Nathalie Marquis | Alliance PEP Santé (France)
🔗 View the presentation slides
· Rose Tangos : du recueil de l’expérience patient aux représentations théâtrales
Christelle Jouannaud & Véronique Batteux | Institut Godinot (France)
🔗 View the presentation slides
· Évaluer l’invisible de l’expérience patient : ce que révèle l’enquête socio-anthropologique d’Amhyperbare
Françoise Girard-Rouzies | CETCOPRA (UFR Philosophie, Paris 1) (France)
🔗 View the presentation slides
COMMUNICATION SESSIONS
PX Paradigm Shift: Three Transitions through Digital Transformation
· Session Chair: Cristina Bustillo (TIC Salut Social Foundation, Government of Catalonia, Spain)
🔗 View the presentation slides
Contributors:
· People-Powered Care System Transformation
Lekshmy Parameswaran | The Care Lab, Barcelona & Singapur (Spain/Singapur)
🔗 View the presentation slides
· Heinrich Schwarz | Innovating Health Care (Germany)
🔜🔗 View the presentation slides
· Digitally Assisted Psychotherapy: The therapeutic alliance as both origin and endpoint
Antoni Grau | Clinic & Innovation Director Spain at Clariane Group (Spain)
🔗 View the presentation slides
· Habituation aux soins en réalité virtuelle pour les personnes en situation de handicap
Lucie Reigner | Fondation Saint-Hélier (France)
🔗 View the presentation slides
Digital transformation to improve patient experience within continuum of care – 3 questions
· Session Chair: Joep Paemen (Shared Patient Experience, Belgium)
Contributions:
· IA et intelligence collective : intégrer l’expérience patient et soignant dans l’adoption des technologies en santé
Taycir Skhiri | CIUS (France)
🔗 View the presentation slides
· Incorporation Patient Perspectives into Technology Readiness Levels; A Delphy study
Olga Rubio | Hospital Clinic Barcelona (Spain)
🔗 View the presentation slides
· Let’s do it together! TransiTEA-360 – Empowering adolescent ASD patients to face transitions with a 360 video-based RV support tool.
Marta Noguera | Badalona Serveis Assistencials (Spain)
🔗 View the presentation slides
Further listen to identify patient specific needs and improve their experience
· Session Chair: Daniel Ritter (Better World, France)
Contributions:
· Findings from a working group of expert patients on improving healthcare access for people with specific needs.
Gérard Silvestre | ALTEO asbl (Belgium)
🔗 View the presentation slides
· La Clinique En-Jeu au Groupe Santé CHC : retours d’expériences des enfants et des parents lors des examens d’imagerie médicale
Bénédicte Minguet | Groupe Santé CHC (Belgium)
🔜🔗 View the presentation slides
· Key Words in Key Moments: A Practical Guide to Empathetic and Effective Communication between Healthcare Professionals and Patients
Anna Sant | Fundació Assistencial Mutua de Terrassa (Spain)
🔜🔗 View the presentation slides
· L’expérience des patients, un levier précieux pour l’amélioration continue : l’exemple de l’information sur la greffe rénale
Stéphanie Spataro & Véronique Berger | Calydial (France)
🔗 View the presentation slides
· Patient experience of liver cancer patients with immunotherapy
Mireia Llovera | Hospital Clínic de Barcelona (Spain)
🔗 View the presentation slides
Implication of patient: different involvement levels and different approaches for different needs
· Session Chair: Marie-Paule Sidon (Centre Hospitalier de Luxembourg)
Contributions:
· Améliorer l’expérience patients aux urgences adultes de l’Hôpital Riviera Chablais en Suisse : une ambition ; des stratégies.
Céline Lejeune | Hôpital Riviera Chablais (Switzerland)
🔗 View the presentation slides
· EN ROUTINE, le film des erreurs : un outil atypique pour parler de la Sécurité des soins
Michael Besse | Hôpitaux du Bassin de Thau (France)
🔗 View the presentation slides
· Structurer le partenariat patients-professionnels : de l’intention à l’action !
Laure Maillard, Patricia Lallemant, Laura Vin & Sébastien Yelnik | Hôpitaux Robert Schuman (Luxembourg)
🔗 View the presentation slides
· Améliorer l‘expérience patient par l‘écoute et l’action
Sophie Wehenkel | Centre Hospitalier de Luxembourg (Luxembourg)
🔗 View the presentation slides
· Désinformation et surinformation : comment accompagner le patient ?
Jérôme Kaps | Rehazenter (Luxembourg)
🔗 View the presentation slides
How care pathways can be improved by integrating the patient experience
· Session Chair: Stéphane Le Grand (Antares Consulting, Belgium)
Contributions:
· Salon d’accueil au bloc opératoire, un parcours simplifié!
Julio Parreira | Hôpital Riviera Chablais (Switzerland)
🔗 View the presentation slides
· Une arrivée en dialyse anticipée et accompagnée personnellement , pour plus de sérénité
Véronique Berger & Stéphanie Spataro | Calydial (France)
🔗 View the presentation slides
· Humaniser les soins de maternité grâce au design – Rencontres thématiques
Sandrina Bernardete da Silva Oliveira Ferraz, Maria do Rosário Fátima Teixeira da Fonseca & Joana Carolina Garcias de Magalhães | Unité de santé locale de Santo António – Centre maternel et infantile du Nord (Portugal)
🔜🔗 View the presentation slides
How and where does PX emerge and change organizations (impulsion, replication, cultural change)
· Session Chair: Elsa Do Carmo (Rehazenter Center, Luxembourg)
Contributions:
· Communauté ETP et commission engagement patient
Aléna Sorret | Hôpital Foch (France)
🔗 View the presentation slides
· Les instances représentatives du patient
Jean-Marc Scheer | Rehazenter (Luxembourg)
🔗 View the presentation slides
· Mise en œuvre des soins de santé fondés sur la valeur
Alain Akiki & Nicole Robain | Hôpital Riviera Chablais (Switzerland)
🔗 View the presentation slides
· Comment réussir une collective massive XP de nos collaborateurs ?
Snezana Mijailovic | Fondation Hopale (France)
🔗 View the presentation slides
