Integrating Artificial Intelligence into Patient Experience Evaluation
Integrating Artificial Intelligence into Patient Experience Evaluation
Workshop with Ainhoa Vilarruvias & Iria González Álvarez · 14 October 2026
SPX International Congress
Workshop with Ainhoa Vilarrubias & Iria González Álvarez · 14 October 2026SPX International Congress
Conceptual focus
LEARNING FRAMEWORK
This workshop offers a practical, applied introduction to integrating Artificial Intelligence (AI) into patient experience evaluation in order to identify benefits, anticipate risks, and unlock improvement opportunities with real impact on the healthcare system.
Throughout the session, participants will explore the current landscape of AI use in healthcare, become familiar with the main tools available, and analyze their advantages and limitations from ethical, operational, and strategic perspectives. The focus will be on using AI responsibly to transform qualitative and quantitative data into actionable decisions, strengthening evidence-based improvements in patient experience.
The workshop combines a conceptual framework, practical demonstrations, and an applied case study, enabling participants to experience firsthand how AI can be integrated into the methods they already use in their day-to-day work to measure and analyze patient experience.
CENTRAL CHALLENGE
How to integrate Artificial Intelligence into Patient Experience evaluation to identify benefits, anticipate risks, and activate improvement opportunities with real impact.
Target
INTENDED PARTICIPANTS
The workshop is designed for professionals involved in patient experience, including qualitative and quantitative analysts, as well as citizen engagement agents. Participants typically work on measuring, analyzing, and improving healthcare experiences, bringing together diverse perspectives and expertise to explore actionable insights and foster meaningful improvements.
Practical details
ENGLISH WORKSHOP
This workshop will be held in English. Limited places available.
More than 8 specialised workshops
IN ENGLISH AND FRENCH
If you have any questions about this workshop,
please contact us at [email protected]
Objectives
LEARNING OUTCOMES
A practical introduction to artificial intelligence applied to patient experience evaluation, focusing on how to use AI within the techniques we apply in our day-to-day work.
Identify, prioritize, and design experience improvements based on qualitative and quantitative evidence, measurable benefits, ethical risks, and opportunities for transformation.
DURING THE SESSION, KEY ASPECTS WILL BE ADDRESSED, INCLUDING:
• AI tools: applications, accounts, and subscription models
• Informed consent and responsible data use
• Data anonymization, logging, and storage
• Pros and cons of using AI in the healthcare setting
• Alignment with internal policies and regulatory frameworks
Programme structure
SESSION FLOW
The final agenda with confirmed timings will be shared soon.
Click on each title to view full details and the duration of each block.
0. Welcome session at Hôpital Necker [ 90 min ]
The day will begin with a plenary welcome and orientation session in the auditorium at Hôpital Necker, including introductory remarks by the Director General and the Patient Experience lead. This opening session will present the host hospital’s perspective on Patient Experience and provide institutional context for the day.
Following this introduction, participants registered for the workshop with Ainhoa Vilarrubias and Iria González will join their group and move to the designated room. Lunch will be provided at the hospital, and a break will be scheduled during the workshop day. The final timetable with confirmed timings and room allocation will be shared soon.
The day will conclude with a closing cocktail bringing together participants from all seven workshops, held across the three satellite hospitals in Paris.
The day will begin with a plenary welcome and orientation session in the auditorium at Hôpital National des Quinze-Vingts, including introductory remarks by the Director General and the Patient Experience lead. This opening session will present the host hospital’s perspective on Patient Experience and provide institutional context for the day.
2. Workshop [ 5 hours ]
Following this introduction, participants registered for the workshop with Ainhoa Vilarrubias and Iria González will join their group and move to the designated room.
Session agenda:
• (30 min) Introduction to the workshop and participant introductions
• (30 min) Introduction to the current context
• (20 min) Overview of the different tools
• (30 min) Techniques for applying it to patient experience measurement
• (2 h) Practical case study using AI
Lunch will be provided at the hospital, and a break will be scheduled during the workshop day.
The final timetable with confirmed timings and room allocation will be shared soon.
3. Networking Cocktail [ 7pm – 9pm ]
At the end of the workshop, participants from the workshops hosted at the same hospital will proceed to the closing cocktail, courtesy of the Embassy of Denmark.
Please note that SPX does not organise transportation between Hôpital Necker and the cocktail location.
Ainhoa Vilarrubias
FACULTY
Ainhoa Vilarruvias works in the Office of Strategy and User Experience at Hospital de la Santa Creu i Sant Pau (Barcelona, Spain), where she leads active listening and experience evaluation projects at both quantitative and qualitative levels. She is a member of the Sant Pau User Experience Commission and actively promotes the integration of the user perspective into various strategic projects at both hospital and health system levels. She has previously worked at Massachusetts General Hospital in Boston and at CatSalut in the field of patient experience.
Iria González Álvarez
FACULTY
Iria González Álvarez holds a Nursing degree from the Universitat Autònoma de Barcelona (UAB) and specialized in Hematology through postgraduate and master’s studies in oncology patient care. She began her professional career at Hospital de Sant Pau, where she has worked since her early years. She has served as Nurse Supervisor of Clinical Hematology and the Oncology Day Hospital, promoting projects focused on patients’ emotional well-being. She currently manages humanization projects within the Users and Community Area at Hospital Sant Pau.
In addition, she is a lecturer in the Master’s in Oncology at EUI, the Master’s in Hematology at the University of Valencia, and the Healthcare Management course of the ACDI (Catalan Association of Nursing Executives). She has further developed her management skills through specialized training, including the Expert Course in Group Leadership at the University of Barcelona and the Executive Program for Emerging Leaders at ESADE. She is currently the Coordinator of the Nursing Group of GETH and Secretary of the Catalan Association of Nursing Executives.