Congress Agenda
Together, towards excellence in Patient Experience
Congress Agenda
FULL PROGRAM AVAILABLE
14, 15 & 16 October 2026
The 7th SPX International Congress will take place in Paris, 14–16 October 2026.
The program opens on 14 October with a pre-congress day of 8 specialised Patient Experience workshops (see pre-congress section), and on 15 and 16 October, the main Congress brings together an international community through keynotes, plenaries, and parallel sessions.
Agenda
14-16 OCTOBER 2026
Click on each date to view the corresponding agenda
SPX International Congress | Pre-congress day
Across partner hospitals — Hôpital Foch, Hôpital Necker, and Hôpital Quinze-Vingts
🔎 Please check the Pre-congress agenda to explore the workshops and see which hospital each session is assigned to.
SPX International Congress
At Châteauform’ Le Metropolitan
Reminder: Simultaneous translation will be available only for sessions held in the Main Auditorium.
Master of ceremony in Main Auditorium: Christophe Rosso, COO Swisscoding Technologies
Small rooms—such as the Recharge Experience Room, Networking Room, Denmark Hosting Room, and Start-up Village—will be available and accessible throughout the day.
| 9:00H – 9:30H | Reception and accreditation |
| 9:30H – 9:45H | Institutional Welcome So Yung Straga, President of Shared Patient Experience Hanne Fugl Eskjær, Ambassador of Denmark to France Room: Auditorium (simultaneous translation available) |
| 9:45H – 10:45H | Plenary session The pathway to building excellence in Patient Experience Randi Brinckman (Deputy Director, Rigshospitalet, DENMARK) and Room: Auditorium (simultaneous translation available) |
| 10:45H – 11:30H | Keynote Lucien Engelen, strategist and innovator focused on the intersection of technology and patient empowerment, NETHERLANDS Session Chair: Ainhoa Villarubias (Hospital de la Santa Creu i Sant Pau, SPAIN) Room: Auditorium (simultaneous translation available) |
| 11:40H- 12:40H | Parallel sessions – Communications All sessions and contributors will be revealed soon and will take place across three different rooms: the Main Auditorium and two parallel session rooms. |
| 12:40H – 13:40H | Lunch break |
13:45H – 14:45H 14:45H – 15:45H | Parallel sessions – Communications x 2 All sessions and contributors will be revealed soon and will take place across three different rooms: the Main Auditorium and two parallel session rooms. |
| 16:05H – 16:50H | Keynote Troels Krarup Hansen, CEO Steno Diabetes Center Aarhus, DENMARK Session Chair: Anne-Sophie Gresle (Hospital Clínic & IS Global, SPAIN) Room: Auditorium (simultaneous translation available) |
| 17:00H – 17:15H | Closing session |
SPX International Congress
At Châteauform’ Le Metropolitan
Reminder: Simultaneous translation will be available only for sessions held in the Main Auditorium.
Master of ceremony in Main Auditorium: Christophe Rosso, COO Swisscoding Technologies
Small rooms—such as the Recharge Experience Room, Networking Room, Denmark Hosting Room, and Start-up Village—will be available and accessible throughout the day.
| 9:00H – 9:30H | Reception and accreditation |
| 9:30H – 9:45H | Institutional Welcome Room: Auditorium (simultaneous translation available) |
| 9:45H – 10:45H | Plenary session Developing Patient Experience in digital environments Lars Ganzhorn Knudsen (Chief Analytics Officer d’Aarhus University Hospital, DENMARK) Session Chair: Céline Orhond, medical expert in patient pathways and experience, FRANCE Room: Auditorium (simultaneous translation available) |
| 10:45H – 11:30H | Keynote Niamh Lennox-Chhugani, Chief Executive, The International Foundation for Integrated Care, UNITED KINGDOM President of this panel: Rui Patricio (Innovation and Entrepreneurship Professor at the University of Aveiro, PORTUGAL) Room: Auditorium (simultaneous translation available) |
| 11:40H- 12:40H | Parallel sessions – Communications All sessions and contributors will be revealed soon and will take place across three different rooms: the Main Auditorium and two parallel session rooms. |
| 12:40H – 13:40H | Lunch break |
13:45H – 14:45H 14:45H – 15:45H | Parallel sessions – Communications x 2 All sessions and contributors will be revealed soon and will take place across three different rooms: the Main Auditorium and two parallel session rooms. |
| 16:05H – 16:50H | Keynote Nicolas Péju, Chief Executive Officer, National Ophthalmology Hospital of Quinze-Vingts, FRANCE Session Chair: Daniel Ritter (Co-founder and CEO, Better World, FRANCE) Room: Auditorium (simultaneous translation available) |
| 17H – 17:15H | Closing session |
Our speakers
7TH EDITION IN PARIS
Contribute to the Scientific Program of the Congress
We introduce new submission categories to showcase innovative PX projects and communications.
Submit your proposal before 11 May 2026.
The Scientific Committee will review and approve all communications before 1 June 2026.
Sessions Details
15 & 16 October 2026
KEYNOTE SESSIONS
Lucien Engelen
Strategist and innovator focused on the intersection of technology and patient empowerment, NETHERLANDS
Session Chair: Ainhoa Villarubias (Hospital de la Santa Creu i Sant Pau, SPAIN)
Scheduled: October 15, at 10:45H
Room: Auditorium at Châteauform’ Le Metropolitan
Simultaneous translation will be available.
Troels Krarup Hansen
CEO of Steno Diabetes Center Aarhus, DENMARK
Session Chair: Anne-Sophie Gresle (Hospital Clínic & IS Global, SPAIN)
Scheduled: October 15, at 16:05H
Room: Auditorium at Châteauform’ Le Metropolitan
Simultaneous translation will be available.
Niamh Lennox-Chhugani
Chief Executive of The International Foundation for Integrated Care, UNITED KINGDOM
Session Chair: Rui Patricio(Innovation and Entrepreneurship Professor at the University of Aveiro, PORTUGAL)
Scheduled: October 16, at 10:45H
Room: Auditorium at Châteauform’ Le Metropolitan
Simultaneous translation will be available.
Nicolas Péju
Chief Executive Officer of the National Ophthalmology Hospital of Quinze-Vingts, FRANCE
Session Chair: Daniel Ritter (Co-founder and CEO, Better World, FRANCE)
Scheduled: October 16, at 16:05H
Room: Auditorium at Châteauform’ Le Metropolitan
Simultaneous translation will be available.
PLENARY SESSIONS
The pathway to building excellence in Patient Experience
Speakers:
Randi Brinckman (Deputy Director, Rigshospitalet, DENMARK)
Joan Vinyets (Head of Patient Experience, Sant Joan de Déu, SPAIN)
Scheduled: October 15, at 09:45H
Room: Auditorium at Châteauform’ Le Metropolitan
Simultaneous translation will be available.
Developing Patient Experience in digital environments
Speakers:
Lars Ganzhorn Knudsen (Chief Analytics Officer d’Aarhus University Hospital, DENMARK)
Maria Estarreja (President, Lusíadas Knowledge Center and Marketing & Strategic Partnerships Director, Grupo Lusíadas Saúde, PORTUGAL).
Representative of Fundació TIC Salut i Social, SPAIN
Session Chair: Céline Orhond, medical expert in patient pathways and experience, FRANCE
Scheduled: October 16, at 09:45H
Room: Auditorium at Châteauform’ Le Metropolitan
Simultaneous translation will be available.
COMMUNICATION SESSIONS
The pathway to building excellence in Patient Experience
Speakers:
Randi Brinckman (Deputy Director, Rigshospitalet, DENMARK)
Joan Vinyets (Head of Patient Experience, Sant Joan de Déu, SPAIN)
Scheduled: October 15, at 09:45H
Room: Auditorium at Châteauform’ Le Metropolitan
Simultaneous translation will be available.
Developing Patient Experience in digital environments
Speakers:
Lars Ganzhorn Knudsen (Chief Analytics Officer d’Aarhus University Hospital, DENMARK)
Joan Guanyabens (Director, Fundació TIC Salut i Social, SPAIN)
Maria Estarreja (President, Lusíadas Knowledge Center and Marketing & Strategic Partnerships Director, Grupo Lusíadas Saúde, PORTUGAL).
Session Chair: Céline Orhond, medical expert in patient pathways and experience, FRANCE
Scheduled: October 16, at 09:45H
Room: Auditorium at Châteauform’ Le Metropolitan
Simultaneous translation will be available.
Pre-Congress Workshops
ACTIVITIES IN THREE HOSPITALS IN PARIS
14 October 2026
Each pre-congress day starts at the selected hospital with an institutional welcome, followed by a full day of specialised workshops. The day concludes with a networking welcome cocktail held at a separate venue, bringing together all invited guests, congress speakers and workshop attendees from the three hospitals.
FULL WORKSHOP DETAILS AVAILABLE
📍 Hôpital Foch
4 workshops available
L’implication des patients dans les institutions de santé with Nathalie Delbrassine & Sylvie Chevigné Drouguet.
This workshop will be held in French.
🔎 The full programme is available here.
La considération des patients et des soignants au cœur du projet des établissements de santé with Daniel Ritter and Jean-Jacques Gressier.
This workshop will be held in French.
🔎 The full programme is available here.
Engagez durablement vos équipes grâce au management participatif et au design centré patient with Iris Roussel.
This workshop will be held in French.
🔎 The full programme is available here.
Soigner l’expérience : Le design comme levier d’innovation en santé with Denis Pellerin.
This workshop will be held in French.
🔎 The full programme is available here.
📍 Hôpital Necker
2 workshops available
Comprendre, implanter et savoir utiliser les indicateurs de mesure de la valeur : PROMS, PREMS et autres with So Yung Straga and Eduard Portella.
This workshop will be held in French.
🔎 The full programme is available here.
Integrating Artificial Intelligence Into Patient Experience Evaluation with Ainhoa Vilarrubias and Iria González Álvarez.
This workshop will be held in English.
🔎 The full programme is available here.
📍 Hôpital Quinze-Vingts
2 workshops available
Designing the Patient Experience: a Gamified Service Design Lab with Rui Patricio.
This workshop will be held in English.
🔎 The full programme is available here.
Beyond Today’s Patient Experience: Imagining Care Futures with Heinrich Schwarz.
This workshop will be held in English.
🔎 The full programme is available here.
Welcome cocktail
For the first time, the Congress will welcome an official guest country: Denmark.
Soon we’ll share more information about our welcome cocktail for October 14, 2026.
Registration
LIMITED SPACES
Discover the full pricing list here, including discounts for SPX members and contributors to the 7th edition.
Discover Paris
Join us in 2026 in the vibrant and international city of Paris. With its unique role as a European hub for health and innovation, Paris offers the perfect backdrop for global dialogue on Patient Experience.
The 7th SPX International Congress will take place in central Paris, combining historic venues with emblematic locations for the welcome cocktail and modern conference facilities for the main programme.
Discover the spirit of Paris and make the most of this exceptional edition!
Join SPX
Would you like to make a commitment to the patient experience? Find out how to become an SPX member.
Our members benefit from exclusive discounts on all our activities, including the SPX International Congress 2026 in Paris.
Join us to improve the patient experience together!