SPX HUB
Patient Experience Showcase
PATIENT EXPERIENCE HIGHLIGHTS
PATIENT EXPERIENCE HIGHLIGHTS
The SPX European Awards in a nutshell
6 years of celebrating Patient Experience in action
VIDEO GALLERY
VIDEO GALLERY
Dive into the winning projects
Winner projects
Key Words at Key Moments: A Practical Guide for Empathetic and Effective Communication Between Healthcare Professionals and Patients
Category: Taking patient experience into account in the communication process
Edition: 2025
Country: Spain
Organisation: Fundació Assistencial Mútua de Terrassa
With the objective to foster patient experience culture throughout the organisation, Fundació Assistencial Mútua de Terrassa (FAMT) decided to create a highly practical guide that includes key words, phrases and communication strategies that foster empathetic and effective communication between patients and professionals at every touchpoint of all healthcare pathways.
The guide has been developed based on contextual observation on professional and patient conversations through all main healthcare pathways: inpatient services, emergency room, operating rooms, imaging diagnostics, outpatient consultations, primary care, intermediate care among others. The guide is deployed in the intranet of the institution, and the content search can be personalised by professional profile.
The project also includes a directed Training Program aimed at over all the professionals who have direct interaction with patients and families (total of 3.200) and it is based on Role Play techniques. Training sessions last 4 hours, with 15 participants per group, offered in two modalities: clinical and non-clinical, depending on the situations to be recreated.
The project is gradually becoming a catalyst for cultural change at the organisation. On one hand, professionals now have a reference guide for their daily work. On the other hand, the manual is helping transform the entity’s culture toward a patient experience-based management model, as well as reinforcing FAMT’s identity by building a common language with patients and families.
HUG Lusíadas Home Care: An Integrated Hospital-to-Home Care Ecosystem
Category: Patient experience as a driver of innovation
Edition: 2026
Country: Portugal
Organisation: Lusíadas Saúde
Hug Lusíadas Home Care is a home healthcare service designed to ensure continuity of care beyond the hospital environment. The project focuses on delivering personalized, high-quality support to patients and families in the comfort of their own homes.
Through a multidisciplinary team of caregivers and healthcare professionals, Hug Lusíadas Home Care provides services across four key areas: Domiciliary Services, Nursing Care Services, Pre and Postpartum, and Post-Op support.
The initiative aims to humanize healthcare by combining clinical excellence with proximity, empathy, and trust. By bridging the gap between hospital and home, Hug Lusíadas Home Care helps improve patient experience and long-term outcomes.
Margot, a Virtual Assistant in the Emergency Department at CHC MontLégia Clinic
Category: Improving the patient experience in an emergency situation
Edition: 2026
Country: Belgium
Organisation: Groupe Santé CHC
The Emergency Department of CHC MontLégia Clinic in Liège has introduced a new tool: a virtual assistant named Margot.
Through a screen, Margot answers questions from patients waiting to be seen. The answers provided do not concern medical information but rather general information. Patients receive responses through short videos featuring actual staff members from CHC MontLégia Clinic. In these videos, doctors and nurses explain how care is organized, including triage and prioritization of patients, the patient pathway, and the role and place of accompanying persons.
This virtual interface, which is also accessible on smartphones, complements the human interaction that remains essential and central to healthcare by addressing patients’ questions while they wait in the waiting room.
Innovation Guided by Patient Experience
Category: Taking into account patient experience in the communication process – Public Vote Award
Edition: 2026
Country: France
Organisation: Clinique Charcot
Following a review of patient feedback, the Clinique Charcot identified that post-operative information was still largely provided through paper booklets, which were often misplaced. Discussions with both patients and the healthcare professionals involved in their care highlighted opportunities to improve this stage of the care pathway. In response, the clinic launched an initiative to digitalize post-operative booklets for spinal surgery patients.
Patients can now access, through a digital platform, the post-operative instructions related to their procedure, an explanatory video presenting the hospitalization pathway, the Day Hospital information booklet, a digital satisfaction survey, and a series of educational videos demonstrating recommended post-surgical postures to support optimal recovery.
After six months of implementation, feedback from both patients and healthcare teams has been very positive. Building on this encouraging experience, the Clinique Charcot now plans to extend this digital format to other care pathways and surgical procedures.
FollowMe: informing patient in real time in the emergency department
Category: Improving the patient experience in an emergency situation
Edition: 2025
Country: France
Organisation: Hôpital Foch
Faced with the saturation of emergency departments in France and the difficulty for caregivers to keep patients and their families regularly informed, Hôpital Foch has set up an innovative partnership with FollowMe, a solution developed by the company MyCareProcess. Launched in summer 2024, this collaboration aims to optimise the experience of patients admitted to emergency departments by providing real-time monitoring of their care pathway. Hôpital Foch is the first hospital to adopt this digital solution, which has already shown positive results in reducing stress for medical teams while improving user satisfaction.
The Patient Experience Challenge
Category: Patient experience as a driver of innovation
Edition: 2025
Country: Spain
Organisation: Althaia Xarxa Assistencial Universitària de Manresa
The integrated health and social services, integrated home care (SiSS) model Manresa focuses on providing person-centred care, respecting their individual preferences and needs and those of their caregivers. This innovative project seeks to unite health and social services to provide personalized, comprehensive, more complete and coordinated care to people at home, addressing complex needs, in order to improve their quality of life.
The ambulatory surgery passport: an example of a successful patient/carer partnership
Category: Taking patient experience into account in the communication process
Edition: 2025
Country: France
Organisation: Centre Henri Becquerel
Since 2018, more than 80% of breast surgery at the Centre Henri Becquerel has been carried out on an outpatient basis, thanks to a special system called DIASPAD-CHB. This type of care requires a safe return home, by creating links with the town and with the patients who have undergone the operation. The ambulatory breast surgery passport is one of the components of the system, designed to guarantee this security. In the form of a 2-part folder, this liaison document aims to:
– To improve communication between the town and the hospital, and in particular between the establishment and private nurses (section 1: comprising information, liaison and follow-up sheets and a declaration of undesirable events);
– Inform patients and their carers (part 2: consisting of information sheets for patients and a sheet for carers).
The Patient Experience Challenge
Category: Taking patient experience into account in the communication process – Public Vote Award
Edition: 2025
Country: France
Organisation: Institut Godinot
Based on the original idea of Véronique Batteux, patient partner, in collaboration with Dr Christelle Jouannaud, medical oncologist, and the Arsis Fabrica company, the ambition is to co-create a participatory play. The aim is to dramatise the care and life journeys from diagnosis through to the post-cancer period, highlighting all the facets of the disease and its impact on patients’ feelings and daily lives, both in the medical and nursing world, and with family and friends, as well as in social and professional relationships. The play is written exclusively from the point of view of patients and their families. A lively show that transforms the patient experience into a tool for knowledge, rebirth and recognition.
The Patient Experience Challenge
Category: Patient Experience in Hospital Care
Edition: 2024
Country: Monaco
Organisation: Centre Hospitalier Princesse Grace
The Patient Experience Challenge aimed to reward innovative ideas and raise awareness about improving care, comfort, and communication for patients. With 35 projects presented, the initiative showcased professionals’ dedication to enhancing patient journeys while strengthening hospital performance. By engaging teams directly, the Challenge highlighted the tangible benefits of patient-centered care for patients, staff, and the organization.
Supporting vulnerable families: towards a better perinatal experience
Category: Patient Experience in Health and Social related services
Edition: 2024
Country: Belgium
Organisation: Groupe Santé CHC
The project emphasizes the critical first 1,000 days of life, highlighting the parent-child bond and addressing financial, psychological, medical, and social challenges. By incorporating “Early Prenatal Interviews” and leveraging a multidisciplinary team, it provides early screening and tailored support for vulnerable families. This initiative enhances the patient experience by preventing developmental disorders and fostering a supportive environment for healthy child development.
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Edition: 2024
Country: France
Organisation: CALYDIAL
Calydial prioritizes patient experience by integrating users’ perspectives to tailor care and pathways to their needs. A dedicated Patient Experience Committee, meeting bi-monthly, includes patient advisors, user representatives, the CEO, and the quality manager. This committee promotes health democracy and raises awareness of patient experience among patients and professionals, supporting the implementation of the establishment’s strategic plan.
Vulgaroo: Simplify medical reports with AI
Category: Patient eXperience in digital and non-face-to-face support
Edition: 2024
Country: France
Organisation: Vulgaroo
The Vulgaroo project uses generative AI to simplify complex medical reports into lay terms, reducing patient anxiety and improving understanding. In a 2023 focus group, over 90% of cancer patients supported this idea, especially for pathology and imaging exams. Vulgaroo empowers patients to make informed treatment decisions with their physicians.
Endomway: Participation in the improvement of healthcare services, the case of endometriosis
Category: Hospitals
Edition: 2023
Country: Spain
Organisation: Hospital Clinic Barcelona
Endometriosis is a chronic and inflammatory disease characterized by the presence of endometrial tissue outside the uterine cavity, which can cause various symptoms; chronic pain being one of the most prevalent and disabling. This disease affects 10% of women, however, it continues to be an invisible disease, since on average it takes about 8 years to reach a diagnosis. Therefore, in addition to the physiological symptoms, women also suffer affectations in their social and family spheres. The Endomway project, led by the gynecology service together with the Patient Experience Observatory of the Hospital Clínic Barcelona (HCB) and in active collaboration with the patients, has as its main objective to assess the unmet needs of patients and caregivers in order to improve quality of care, as well as prioritizing the research agenda.
When patients train future nurse
Category: Health institutions excluding hospitals (nursing homes, home care, health schools,…)
Edition: 2023
Country: Belgium
Organisation: Haute École Libre Mosane (HELMo)
For the 3rd-year bachelor’s nursing course on chronic care and therapeutic education, teachers at Haute Ecole co-designed the program in partnership with patients and their carers. Together, two teachers and about 15 patients and carers collaboratively defined the course objectives, methodology, and syllabus. Patients actively participate in the 15-hour course, which is divided into five 3-hour modules covering topics like patient associations, daily life with illness, trust-building, carer roles, and therapeutic education. Each module includes small group discussions with patients and large group debates led by the teacher. The exam was also developed collaboratively.
Xploro: Using AI, augmented reality and games to reduce stress and anxiety and improve patient experience
Category: Start-ups
Edition: 2023
Country: United Kingdom
Organisation: Xploro
Xploro is a disease agnostic and clinically validated Digital Therapeutics (DTx) platform that uses augmented reality, gameplay and an artificially intelligent Avatar Guide to deliver health information to young patients, reducing the stress and anxiety associated with medical treatments. In addition, empowering children with information in this way, improves clinical outcomes and health literacy, while reducing cancellations and the need for repeat procedures. Xploro does this through age-appropriate health information and by using gamification and rewards systems, allowing clinicians to effectively capture patient-reported outcomes.
Transmural MS Team
Category: n/a
Edition: 2022
Country: Belgium
Organisation: Nationaal Multiple Sclerose Centrum
Patient & Family ICU Support and Aftercare (PIOEN)
Category: A COVID project
Edition: 2021
Country: Belgium
Organisation: UZ Brussel
Virtual Reality Patient Experience wipes pain and stress away in the Emergency Department
Category: A non-COVID project
Edition: 2021
Country: Belgium
Organisation: UZ Brussel
Shortlisted projects
Shortlisted projects
AI-based patient experience monitoring in day care hospital
Category: Patient Experience in digital and non-face-to-face support
Edition: 2024
Country: France
Organisation: Elsan & Better World
In partnership with 10 healthcare facilities, Elsan Care and Better World developed a Day Care hospital questionnaire to capture all aspects of the patient experience, with AI analysis of free-text comments to improve care. Facilities have no administrative tasks; they simply collect email addresses and encourage patient participation. Deployed in 49 facilities covering 80,000 Day Care journeys, the next phase will expand to 89 facilities within the Elsan Group.
e-OncoSalud: remote communication and monitoring of cancer patients
Category: Patient Experience in digital and non-face-to-face support
Edition: 2024
Country: Spain
Organisation: Hospital General Universitario Gregorio Marañón
eOncoSalud is an innovative mobile app designed to enhance the care of patients on oral anticancer treatments. It improves patient autonomy by offering real-time information, communication with healthcare professionals, and personalized tracking. With features like treatment reminders, adverse effects monitoring, and direct pharmacist communication, eOncoSalud fosters a patient-centered experience that boosts health outcomes, satisfaction, and empowerment throughout the oncological journey.
PX RECOGNITION HUB
PX RECOGNITION HUB
Category “Patient experience as a driver of innovation”
- HUG Lusíadas Home Care: An Integrated Hospital-to-Home Care Ecosystem – Lusíadas Saúde, Portugal · WINNER
- Prec@re: Digital Health Accessible to All – Centre Oscar Lambret, France · SHORTLISTED
- Virtual Reality–Based Habituation to Care for People with Disabilities – Fondation Saint-Hélier, France · SHORTLISTED
- Survivorship Kit – IGET – Institute for Gastroenterological Tumors, Croatia · SHORTLISTED
Category “Taking into account patient experience in the communication process”
- Key Words at Key Moments – Fundació Assistencial Mútua de Terrassa, Spain · WINNER
- Innovation Guided by Patient Experience – Clinique Charcot, France · PUBLIC VOTE WINNER
- AISE – Assistance, Information, Safety, Equality – Groupe Santé CHC, Belgium · SHORTLISTED
- Brúixola Project: Support and Improvement of the Experience of Lung Cancer Patients in the C-17 Network – Hospital Clínic de Barcelona, Spain · SHORTLISTED
Category “Improving the patient experience in an emergency situation”
- Margot, a Virtual Assistant in the Emergency Department – Groupe Santé CHC, Belgium · WINNER
- Enhancing Patient Experience in Acute Care Through Communication-Driven Innovation – Cornwall Community Hospital, Canada · SHORTLISTED
Category “Improving the patient experience in an emergency situation”
- FollowMe: informing patient in real time in the emergency department – Hôpital Foch, France · WINNER
- Children with oncological disease in the Emergency Department – Hospital Sant Joan de Déu, Spain · SHORTLISTED
- Mobile Emergency Unit – Institution Genevoise de Maintien à Domicile, Switzerland · SHORTLISTED
- French ED PREM Project – Centre Hospitalier Intercommunal Aix-Pertuis, France · SHORTLISTED
Category “Patient experience as a driver of innovation”
- SISS Manresa: an Integrated Home Care Model – Althaia Xarxa Assistencial Universitària de Manresa, Spain · WINNER
- Involving patient partners in clinical pathways – Hôpitaux Universitaires de Genève, Switzerland · SHORTLISTED
- VBHC in a rapid recovery protocol for hip/knee replacement surgery – Groupe Santé CHC, Belgium · SHORTLISTED
- Ty-Zen : Innovative Patient-Centered Care – Fondation Saint-Hélier, France · SHORTLISTED
Category “Taking patient experience into account in the communication process”
- Illustration of a partnership in surgery – Centre Henri Becquerel, France · WINNER
- The ‘Theatre and Health ‘ project – Institut Godinot, France · PUBLIC VOTE WINNER
- Maternity in Sant Pau – Hospital de la Santa Creu i Sant Pau, Spain · SHORTLISTED
- Exams4All – Grupo Lusiadas Saúde, Portugal · SHORTLISTED
Category “Patient Experience in hospital care”
- The Patient Experience Challenge – Centre Hospitalier Princesse Grace, Monaco · WINNER
- Cancer: I Manage My Fatigue – Cliniques Universitaires Saint-Luc, Belgium · SHORTLISTED
- Improvement of user flow and patient experience – Althaia Xarxa Assistencial Universitaria de Manresa, Spain · SHORTLISTED
- What matters to you? – Fédération des Hôpitaux Vaudois, Switzerland · SHORTLISTED
Category “Patient Experience in health and social related services”
- Supporting Vulnerable Families: Towards a Better Perinatal Experience – Groupe Santé CHC, Belgium · WINNER
- The Individualized Interdisciplinary Intervention Plan (IIIP) – Centre Neurologique William Lennox, Belgium · SHORTLISTED
Category “Patient Experience in digital and non-face-to-face support”
- Vulgaroo: simplify medical reports with AI – Vulgaroo, France · WINNER
- AI-based patient experience monitoring in day care hospital – Elsan & Better World, France · SHORTLISTED
- e-OncoSalud: remote communication and monitoring of cancer patients – Hospital Gregorio Marañón, Spain · SHORTLISTED
- Delirium Action Month – PIPRA AG, Switzerland · SHORTLISTED
Category “Patient Experience in outpatient institutions”
- A board dedicated to patient experience – Calydial, France · WINNER
- Integrated Patient Experience Enhancement Program (IPEEP), Fresenius Medical Care España, Spain · SHORTLISTED
Category “Hospitals”
- Endomway: Enhancing Health Services for Endometriosis: – Hospital Clinic Barcelona, Spain · WINNER
- Assessment and improvment of PX in an Emergency Department – Hospital Universitari de Bellvitge, Spain · SHORTLISTED
- Bedside Pass: Involving patient and family when switching teams – Hospital Gregorio Marañón, Spain · SHORTLISTED
- Co-design of the New Neonatal Care Unit – Hospital Sant Joan de Déu, Spain · SHORTLISTED
- Improving the quality of life and experience of stroke patients – Groupe Santé CHC, Belgium · SHORTLISTED
Category “Health and Social Care Institutions”
- When patients train future nurses · HELMo, Belgium · WINNER
- Integrated Patient Experience in Care Organisations – WZC Residentie Het Prieelshof, Belgium · SHORTLISTED
- NewSpringForMe, a digital companion solution to improve transplanted patients quality of life – Fonds de dotation HTC Project, France · SHORTLISTED
Category “Start-ups”
- Using AI, augmented reality and games to reduce stress and anxiety and improve PX – Xploro, United Kingdom · WINNER
- Verbatim.Care: better understanding of PX thanks to automatic language processing – EntendsMoi, France · SHORTLISTED
- L’Appel Malade Intelligent – Hospitalink, France – SHORTLISTED
- “Masana” there is no place like home ! – Masana, France – SHORTLISTED
- Transmural MS Team – Nationaal MS Centrum, Belgium · WINNER
- ParkiHI2T – AZ Delta, Roeselare, Belgium · SHORTLISTED
- Projet Welcome – CHR Citadelle, Belgium · SHORTLISTED
- Children committed to a successful hospital stay! – Clinique Saint Jean de Dieu , France · SHORTLISTED
- Care for people with intellectual disabilities – Institut Claudius Regaud, France · SHORTLISTED
- Radiotherapy and brachytherapy documentation, Institut Gustave Roussy, France · SHORTLISTED
- Patient participation (PtPa) in home care – Wit-Gele Kruis van Vlaanderen, Belgium · SHORTLISTED
- Systematic approach to social reintegration in pain patients – Ziekenhuisnetwerk Antwerpen, Belgium · SHORTLISTED
Category “A COVID project”
- Patient & Family ICU Support and Aftercare (PIOEN) – UZ Brussel, Belgium · WINNER
- Telemonitoring of COVID-patients at home – AZ Maria Middelares, Belgium · SPECIAL MENTION
- The Experience Room – Revalidatieziekenhuis Inkendaal, Belgium · SHORTLISTED
- Population surveys – Unisanté, Switzerland · SHORTLISTED
Category “A NON COVID project”
- VR Glasses project to improve PX, reduce pain and anxiety – UZ Brussel, Belgium · WINNER
- Heart-warming care for unique patients – AZ Delta vzw, Belgium · SPECIAL MENTION
- Optimised journey for oncological day treatment – AZ Maria Middelares, Belgium · SHORTLISTED
- Clinique En-Jeu: children’s experience of painful and invasive care – Groupe Santé CHC, Belgium · SHORTLISTED
- Patient experience in pancreas transplantation – Hospital Clínic Barcelona, Spain · SHORTLISTED
- The Residents’ Parliament – Residentie Het Prieelshof, Belgium · SHORTLISTED
VIDEO GALLERY
VIDEO GALLERY
Winner projects
Winner projects
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
Shortlisted projects
Shortlisted projects
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
VIDEO GALLERY
Winner projects
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies. Sed id mauris ornare enim condimentum molestie a non ligula. Ut euismod turpis nec blandit iaculis. Cras tristique molestie risus, at porta nulla scelerisque eu.
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies. Sed id mauris ornare enim condimentum molestie a non ligula. Ut euismod turpis nec blandit iaculis. Cras tristique molestie risus, at porta nulla scelerisque eu.
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies. Sed id mauris ornare enim condimentum molestie a non ligula. Ut euismod turpis nec blandit iaculis. Cras tristique molestie risus, at porta nulla scelerisque eu.
Shortlisted projects
EXPLORE THE INITIATIVES
EXPLORE THE PROJECTS
Thanks to its technology aimed at simplifying medical reports using AI, Vulgaroo is one of the winners of the 4th SPX European Awards. To find out more about their initiative and how it is having a positive impact on the patient experience, we asked them a few questions.
Calydial, a facility specialising in the management of chronic kidney disease, was distinguished at the 4th SPX European Awards for its innovative initiative to create a committee dedicated to the patient experience. We met the team to find out more about the ambitions and challenges of this project.
Winner at the 4th SPX European Awards, Groupe Santé CHC (Belgium) has been rewarded for its initiative ‘Supporting Vulnerable Families: Towards a Better Perinatal Experience’. The team shares with us the origins of the project, its development and its evolution following receipt of the award last April.
Specialized in Multiple Sclerosis treatments, the National MS Center (NMSC) took a bold move in 2015 after identifying the need to provide specific answers to recently diagnosed MS patients. By gathering a multidisciplinary team offering support to patients both inside and outside their facilities, they created a unique program – The Transmural MS team – that drastically improved patience experience.
EXPLORE THE PROJECTS
EXPLORE THE PROJECTS
A strategy centered on Patient Care
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A strategy centered on Patient Care
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
A strategy centered on Patient Care
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FIND OUT MORE ABOUT THE INITIATIVES
THE PATIENT EXPERIENCE FAME GALLERY
SUPPORTERS FROM PAST EDITIONS
SUPPORTERS FROM PAST EDITIONS
SUPPORTED OF OUR PAST EDITIONS
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