One of the goals of healthcare is to provide a positive experience for every patient during their medical journey.
The positive patient experience is increasingly important for hospitals, and is closely linked to high employee engagement and quality of care.
In March 2012, Michael Barry, MD, and Susan Edgman-Levitan, PA, introduced the concept of asking patients “What matters to you?” in addition to asking “What’s the matter?”
The participation of consumers, patients and other stakeholders in the health sector as research partners holds great promise in producing…
Empathy, compassion, and trust are fundamental values of a patient-centred health care. In recent years, the pursuit of greater efficiency in health care, including economic efficiency, has often resulted in these values being side-lined, making it difficult for health-care professionals to incorporate them in practice.
This article discusses the issue of patient-centred care, in terms of the practices that have emerged to make this principle operational, the way in which current organisations approach the issue, and the follow-up to be given to continue in this area.