The use of patient localization to reshape their circulation and thus make their experience smoother and more satisfying is gaining ground in ambulatory care. RTLS technologies, which makes it possible to locate a beacon in real time, are increasingly used within health organizations. Indeed, when applied to patients and/or professionals, they allow us to know precisely, and in real time, […]
A comparison of public studies from 11 countries highlights that, while disparities persist in the methods, all measure quality of care and time to care. A comparison of public studies from 11 countries highlights that, while disparities persist in the methods, all measure quality of care and waiting times. The assessment of quality, safety, waiting times and patient experience in […]
While patient experience is becoming increasingly important in health systems, this article offers journey mapping as a practical tool to improve it. Attention is undoubtedly paid to the concept of patient experience, while at the same time, practical factors to improve it struggle to gain the upper hand in the discussion. In this context, journey mapping is used as […]
An experiment on the position of furniture suggests that simple changes can produce beneficial effects on the quality of the patient experience.
Through this report, the Beryl Institute outlines 7 criteria for reporting different aspects of the patient experience.