It is imperative to take into account the perspectives and expectations of patients their families to design hospital facilities, in particular the physical environment.
The objective of this article is to describe how the Design Thinking methodology has been applied and used in health care, as well as analysing its effectiveness.
The differences between patient experience and patient satisfaction and the importance of linking these surveys to other quality measures.
The Harvard Business Review publishes a proposal to improve patient experience, illustrated with numerous examples and structured into four main parts.
