Conceptual Framework

What framework can be used to improve health literacy?

The OECD defines literacy as “understanding, using and reflecting on written texts, in order to achieve one’s goals, to develop…

Learning by doing: the importance of sharing experiential knowledge

In this month’s article, SPX would like to highlight a qualitative study conducted in Germany on patients suffering from colorectal cancer.

Patient Experience Toolkit to improve care

A Yorkshire Patient Experience toolkit has been devised to help frontline staff gather and use patient feedback…
Les avis des patients et leurs familles ont un poids dans l’Evidence-based design

Patients and Their Families Weigh in on Evidence-Based Hospital Design

It is imperative to take into account the perspectives and expectations of patients their families to design hospital facilities, in particular the physical environment.

Le « design thinking » appliqué aux soins de santé

Design thinking applied to health care

The objective of this article is to describe how the Design Thinking methodology has been applied and used in health care, as well as analysing its effectiveness.

The importance of patient experience, according to the US Department of Health

The differences between patient experience and patient satisfaction and the importance of linking these surveys to other quality measures.