Conceptual Framework

The importance of patient experience, according to the US Department of Health

The differences between patient experience and patient satisfaction and the importance of linking these surveys to other quality measures  The Agency for Healthcare Research and Quality, part of the US Department of Health and Social Services, provides a definition of patient experience, as well as examples of other quality measures that are important in this […]

A four-step approach to providing the care patients deserve

The Harvard Business Review publishes a proposal to improve patient experience, illustrated with numerous examples and structured into four main parts.   Patient experience is increasingly becoming a critical adjunct to clinical outcomes for measuring quality of care. There are many goals to improve patient experience: patients are happier, more satisfied, but also more confident in the medical […]