Conceptual Framework

Les avis des patients et leurs familles ont un poids dans l’Evidence-based design

Patients and Their Families Weigh in on Evidence-Based Hospital Design

It is imperative to take into account the perspectives and expectations of patients their families to design hospital facilities, in particular the physical environment.

Le « design thinking » appliqué aux soins de santé

Design thinking applied to health care

The objective of this article is to describe how the Design Thinking methodology has been applied and used in health care, as well as analysing its effectiveness.

The importance of patient experience, according to the US Department of Health

The differences between patient experience and patient satisfaction and the importance of linking these surveys to other quality measures.

A four-step approach to providing the care patients deserve

The Harvard Business Review publishes a proposal to improve patient experience, illustrated with numerous examples and structured into four main parts.