One of the goals of healthcare is to provide a positive experience for every patient during their medical journey.
In March 2012, Michael Barry, MD, and Susan Edgman-Levitan, PA, introduced the concept of asking patients “What matters to you?” in addition to asking “What’s the matter?”
An Australian study examines the links between clinical outcomes and patient experiences of healthcare.
There are many approaches to measuring the experience of patients and caregivers in health care services. A study reviews published research on these approaches to help understand the benefits and limitations of each method.