There are many approaches to measuring the experience of patients and caregivers in health care services. The study by the UK Health Foundation reviews published research on these approaches to help understand the benefits and limitations of each method.
While patient experience is becoming increasingly important in health systems, this article offers journey mapping as a practical tool to improve it. Attention is undoubtedly paid to the concept of patient experience, while at the same time, practical factors to improve it struggle to gain the upper hand in the discussion. In this context, journey mapping is used as […]