A marketing strategy has enabled Children’s Wisconsin to promote patient education, which has improved patient relationships and experience.
The emphasis here is on using the staff experience not simply as a means of gathering or understanding the patient experience, but…
The positive patient experience is increasingly important for hospitals, and is closely linked to high employee engagement and quality of care.
In March 2012, Michael Barry, MD, and Susan Edgman-Levitan, PA, introduced the concept of asking patients “What matters to you?” in addition to asking “What’s the matter?”
The starting point for the article is the observation that patients and the public have become increasingly involved in research activities, and that through this phenomenon, the body of literature on these issues has expanded rapidly in the last decade.