Informed Choice

What framework can be used to improve health literacy?

The OECD defines literacy as “understanding, using and reflecting on written texts, in order to achieve one’s goals, to develop…
Les avis des patients et leurs familles ont un poids dans l’Evidence-based design

Patients and Their Families Weigh in on Evidence-Based Hospital Design

It is imperative to take into account the perspectives and expectations of patients their families to design hospital facilities, in particular the physical environment.

Quand le patient est l'expert mesure de l'expérience et de la satisfaction des patients en matière de soins

When the patient is the expert: measuring patient experience and satisfaction with care

The four researchers who co-wrote the article define how to choose a quality measure for person-centred care, as well as the precautions to be taken in connection with this measure, so that the results obtained are clear and actionable.

Evaluating quality, waiting times, experience: international comparison

A comparison of public studies from 11 countries highlights that, while disparities persist in the methods, all measure quality of care and time to care.