This article discusses the issue of patient-centred care, in terms of the practices that have emerged to make this principle operational, the way in which current organisations approach the issue, and the follow-up to be given to continue in this area.
A Massachusetts General Hospital study evaluates patient and clinician experiences with telemedicine visits as part of the hospital’s TeleHealth programme.
An Australian study examines the links between clinical outcomes and patient experiences of healthcare.
The Institute for Healthcare Improvement (IHI) presents a case study on the implementation of an experience-based co-design (EBCD) approach in the United States.
The differences between patient experience and patient satisfaction and the importance of linking these surveys to other quality measures.