The emphasis here is on using the staff experience not simply as a means of gathering or understanding the patient experience, but…
This article discusses the issue of patient-centred care, in terms of the practices that have emerged to make this principle operational, the way in which current organisations approach the issue, and the follow-up to be given to continue in this area.
Covid-19 has changed the way we practise office-based medicine: health systems as a whole, and in particular clinicians, have had to adapt to new care models, workflows and financial structures.
A Massachusetts General Hospital study evaluates patient and clinician experiences with telemedicine visits as part of the hospital’s TeleHealth programme.
The four researchers who co-wrote the article define how to choose a quality measure for person-centred care, as well as the precautions to be taken in connection with this measure, so that the results obtained are clear and actionable.