Quality

Understanding how front-line staff use patient experience data to improve service

The emphasis here is on using the staff experience not simply as a means of gathering or understanding the patient experience, but…
Vers des soins centrés sur le patient, dans un monde numérique post-Covid-19

Getting to patient-centred care in a post-Covid-19 digital world

This article discusses the issue of patient-centred care, in terms of the practices that have emerged to make this principle operational, the way in which current organisations approach the issue, and the follow-up to be given to continue in this area.

Reimagining the Patient Experience During the Covid-19 Pandemic

Covid-19 has changed the way we practise office-based medicine: health systems as a whole, and in particular clinicians, have had to adapt to new care models, workflows and financial structures.

Patient and clinician experiences with telemedicine visits

Patient and clinician experiences with telemedicine visits

A Massachusetts General Hospital study evaluates patient and clinician experiences with telemedicine visits as part of the hospital’s TeleHealth programme.
Quand le patient est l'expert mesure de l'expérience et de la satisfaction des patients en matière de soins

When the patient is the expert: measuring patient experience and satisfaction with care

The four researchers who co-wrote the article define how to choose a quality measure for person-centred care, as well as the precautions to be taken in connection with this measure, so that the results obtained are clear and actionable.
How best to evaluate the patient experience, with different approaches

How best to evaluate the patient experience, with different approaches

There are many approaches to measuring the experience of patients and caregivers in health care services. A study reviews published research on these approaches to help understand the benefits and limitations of each method.