In a study published by JMIR Med Inform in April 2021, researchers from the Delft University of Technology used patient journey mapping to place the patient’s perspective…
One of the goals of healthcare is to provide a positive experience for every patient during their medical journey.
Empathy, compassion, and trust are fundamental values of a patient-centred health care. In recent years, the pursuit of greater efficiency in health care, including economic efficiency, has often resulted in these values being side-lined, making it difficult for health-care professionals to incorporate them in practice.
Covid-19 has changed the way we practise office-based medicine: health systems as a whole, and in particular clinicians, have had to adapt to new care models, workflows and financial structures.
A Massachusetts General Hospital study evaluates patient and clinician experiences with telemedicine visits as part of the hospital’s TeleHealth programme.