One of the goals of healthcare is to provide a positive experience for every patient during their medical journey.
In March 2012, Michael Barry, MD, and Susan Edgman-Levitan, PA, introduced the concept of asking patients “What matters to you?” in addition to asking “What’s the matter?”
Empathy, compassion, and trust are fundamental values of a patient-centred health care. In recent years, the pursuit of greater efficiency in health care, including economic efficiency, has often resulted in these values being side-lined, making it difficult for health-care professionals to incorporate them in practice.
The objective of this article is to describe how the Design Thinking methodology has been applied and used in health care, as well as analysing its effectiveness.
The four researchers who co-wrote the article define how to choose a quality measure for person-centred care, as well as the precautions to be taken in connection with this measure, so that the results obtained are clear and actionable.