The objective of this article is to describe how the Design Thinking methodology has been applied and used in health care, as well as analysing its effectiveness.
The four researchers who co-wrote the article define how to choose a quality measure for person-centred care, as well as the precautions to be taken in connection with this measure, so that the results obtained are clear and actionable.
The Institute for Healthcare Improvement (IHI) presents a case study on the implementation of an experience-based co-design (EBCD) approach in the United States.
The Nursing Executive Center’s guide is a toolkit for implementing a comprehensive patient experience strategy.
While patient experience is becoming increasingly important in health systems, this article offers journey mapping as a practical tool to improve it.