The Institute for Healthcare Improvement (IHI) presents a case study on the implementation of an experience-based co-design (EBCD) approach in the United States.
The Nursing Executive Center’s guide is a toolkit for implementing a comprehensive patient experience strategy. There are three components to this approach: cultivating caregiver empathy, overcoming frequent barriers to patient experience, and identifying institution-specific barriers in this area.
While patient experience is becoming increasingly important in health systems, this article offers journey mapping as a practical tool to improve it. Attention is undoubtedly paid to the concept of patient experience, while at the same time, practical factors to improve it struggle to gain the upper hand in the discussion. In this context, journey mapping is used as […]