SPX Talks: The Role of Communication – Interactions That Heal or Harm
Watch the replay of our SPX Talk on 19 March 2025 with Adrian Goretzki, President and Founder of the Healthcare Education Institute, on the role of communication in Patient Experience. The session was moderated by Joep Paemen, SPX board member.
What’s the first thing patients notice in a healthcare setting? How they are spoken to. Even the best healthcare systems fail when communication is lacking. Poor communication leads to mistrust, fear, confusion, and frustration.
This session will unpack communication science, explaining how empathy, listening, and clarity directly impact patient safety, adherence, and satisfaction.
Adrian Goretzki is an advocate for patient engagement and the founder and president of the Healthcare Education Institute (Poland). From 2010 to 2018, he led the Polish Association for Patients with Primary Immunodeficiencies. An experienced patient advocate, trainer, and consultant, he focuses on patient engagement and education, utilizing innovative methods like online courses and video tutorials.
SPX Talks: Wednesdays for Patient Experience
The SPX Talks are short, free, online discussions with a key player in the field of patient experience, enabling you to find out more and exchange views on a range of subjects. Check out the schedule of upcoming guests on the SPX Talks page!
