Study Tour: Patient experience, best practices
November 4-6, 2019
This three-day study tour has provide an unique opportunity to visit and meet first hand three leading health institutions in Barcelona, learning about their most significant policies and initiatives on the Patient Experience
Monday 4 november 2019: Hospital Clínic de Barcelona
Tuesday 5 november 2019: Hospital del Mar
Wednesday 6 november 2019: Hospital Sant Joan de Déu
For each visit, we carried out a general presentation of the hospital and then, we gave programmed tours for small groups to get to know in depth the hospitals best practices regarding PX, under the guidance of those experts responsible in each institution.