COLLOQUE INTERNATIONAL SPX 2024

Born in 2019 with the desire to share, train and debate around the patient experience, the Shared Patient Experience association is pleased to announce its 4th Colloquium on the theme of the patient experience as a structuring lever for health services, which will be held in October in Marseille.

This 4th edition of the SPX International Colloquium will take place over 3 days (1 day of workshop + 2 days of conference). The two days of the colloquium (11 and 12 October) will be structured around 4 plenary sessions, 12 paper sessions and a poster exhibition. They will be complemented by a pre-conference workshop day (10 October) with a proposal of 6 workshops.

The languages of the colloquium and the workshops are French and English. This event is aimed at all professionals, regardless of their discipline or the model of their health structure, since the topics addressed concern all managers working to strengthen the value developed for patients.

SPX International Colloquium 2023

The patience experience as a structuring lever for health services

 

When? 10, 11, 12 October 2023
Where? Palais du Pharo, Marseille (France)
Who can participate? All healthcare professionals, whatever their discipline or structure model
Price: Check the rates on the Registration page.
 

Rejoignez-nous pour le 5ème Colloque International SPX

Ensemble, vers une expérience patient globale et collaborative

QUAND ? 8, 9, 10 Octobre 2024
OÙ ? Barcelone, Espagne – Voir le programme pour connaître les lieux précis
QUI PEUT PARTICIPER ? Tous les professionnels de la santé, quelle que soit leur discipline ou le modèle de leur structure.
LANGUES : Les langues utilisées pendant le colloque seront l’anglais, le français et l’espagnol. Veuillez noter que certaines activités peuvent n’être disponibles que dans une seule de ces langues. Voir le programme des activités ci-dessous pour plus de détails.
TARIFS : Consultez les tarifs sur la page Inscription (disponible prochainement). Veuillez noter que les tarifs augmenteront aux dates indiquées ci-dessous.

  • Inscription anticipée : jusqu’au 15 juin
  • Inscription à plein tarif : jusqu’au 7 octobre
Découvrez le programme complet des activités du 5ème Colloque International SPX ci-dessous.

Le Colloque International SPX 2024 débute dans

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Rendez-vous à Barcelone pour 3 jours consacrés à l'expérience patient !

APPEL AUX AUTEURS DE COMMUNICATIONS

Souhaitez-vous collaborer au 5ème Colloque International SPX ? Tous les auteurs intéressés sont encouragés à soumettre leurs propositions de communication en vue de leur évaluation par le comité scientifique avant le 15 juillet 2024 via le formulaire en ligne.

Toutes les propositions relatives à l’expérience patient sont les bienvenues, incluant, de manière non limitative, les sujets suivants :

  • La conception de processus de soutien dans la prestation de services
  • Décisions cliniques partagées : professions, responsabilité, engagement
  • Définition des critères à utiliser pour mesurer les résultats de l’expérience patient
  • Développement des espaces physiques et de l’environnement
  • L’adoption des technologies
  • Participation et prise de décision dans la gouvernance de l’établissement
  • Mise en œuvre de l’expérience du patient et de la gestion du changement
  • L’information et la communication avec les patients

Le Comité scientifique est responsable de la décision finale. L’acceptation définitive ne sera validée qu’après l’inscription au Colloque.

Call for Start-ups

Calling start-ups in the health and social care sector or businesses that add extra value to the patient experience.

GENERAL SCHEDULE FOR THE COLLOQUIUM

PROGRAMME D'ACTIVITÉS

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Activités pré-colloque | 8 Octobre

À l’occasion de la journée pré-colloque qui aura lieu le 8 octobre, un large programme d’activités satellites sera proposé aux participants qui souhaitent aborder certains thèmes de manière plus approfondie.

Plus d’informations à venir.

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Séances Plénières | 9, 10 Octobre

Au total, 4 séances plénières se tiendront les 9 et 10 octobre à l’auditorium du World Trade Center.

Les langues dans lesquelles les séances seront disponibles seront confirmées prochainement.

Le domaine de la santé exige que les professionnels s’ouvrent au-delà des frontières traditionnelles de leurs rôles respectifs. Le spectre de la collaboration intégrée implique tous les acteurs : des soignants aux patients, des fournisseurs de technologies aux financeurs, des décideurs aux services de soutien tels que l’architecture et la logistique, etc. Un engagement collectif global transcende les limites sectorielles, car collaborer en cohérence est une exigence sociale, mais aussi une voie sûre pour améliorer les performances et les résultats dans le domaine de la santé.

Lieu : Auditorium – World Trade Center Barcelona

En matière d’innovation et de création de valeur, une compréhension profonde des besoins des patients conduit à des innovations ajustées aux attentes réelles. Tout au long du processus, en recueillant les commentaires directs, il devient plus facile d’identifier les lacunes à rectifier : la co-construction est une des clés en matière d’innovation en santé, car elle engage les professionnels à envisager le quotidien sous un angle nouveau.

Lieu : Auditorium – World Trade Center Barcelona

Pour être certain d’agir adéquatement, les intervenants doivent s’imprégner des nouvelles valeurs issues de la société en mouvance. Pas facile de naviguer dans un monde en évolution perpétuelle et c’est là que l’expérience patient donne le cap à suivre. Envisager le quotidien de la santé par le biais de l’expérience patient, guide les professionnels à prendre les décisions éclairées en toute circonstance.

Lieu : Auditorium – World Trade Center Barcelona

L’expérience patient doit être évaluée afin d’en mesurer les impacts. Y penser dès la mise en place des initiatives permet de déterminer si les objectifs fixés amélioreront concrètement le vécu des patients. Des outils existent et nous verrons comment les appliquer.

Lieu : Auditorium – World Trade Center Barcelona

Séances de communication | 9, 10 Octobre

Outre les sessions plénières, le programme du colloque sera complété par un certain nombre de séances de communication réparties sur les journées des 9 et 10 octobre.

Vous souhaitez contribuer en tant qu’auteur de communication ? Notre appel aux auteurs est ouvert jusqu’au 15 juillet 2024.

Communication sessions | 9, 10 October

The programme of presentations includes a total of 15 shared communication sessions spread over the days of 11 and 12 October. Each morning and afternoon, 4 concurrent sessions will take place in the same time slot. To find out more about the contributors, the venue and the timetable, see the detailed programme for each session below.

Please note that th presentations will be done in French except those who mention otherwise.

We invite you to choose the sessions you wish to attend by clicking on the link below. You can change your choice at a later date if necessary. The form will remain available throughout the Colloquium and your choice can be modified later if necessary.

Communications sessions on 11 October

Subjet : Patient experience in psychiatry
Time : 11:45 to 12:45
Room : Notre-Dame (2nd floor)
Session moderator : Michelle Warneke
Contributions : 

  • Medication workshops for psychiatric inpatients: 1-year review
    CH Montperrin
    Dr Véronique Berlaud, managing pharmacist

Subject : Patients – professionals, symmetries and asymmetries
Time : 11:45 to 12:45
Room : Lacydon (1st floor)
Session moderator : Nathalie Delbrassine
Contributions :

  • Communicative health literacy in the adult European population
    Aix-Marseille University
    Salvatore Metanmo, Post-doctoral researcher at SESSTIM, Aix-Marseille University
  • Patient and carer experience, from theory to practice. Prospective study
    Calydial
    Dr Abdallah Guerraoui, nephrologist
  • Symmetry of attention
    Foch Hospital
    Aléna Sorret, Patient Experience Manager
    Daniel Ritter, CEO Better World

Subject : Taking patients into account in care pathways, sharing experiences
Time : 11:45 to 12:45
Room : Saint-Jean (1st floor)
Session moderator : Christophe Rosso
Contributions :

  • When optimising the care pathway enables the emergence of the patient as partner…
    EpiCURA Hospital Centre
    Anthony Delfosse, Head nurse
    Nassira Belghezli, Quality Manager
    Dominique Gainvorste, Director of the Nursing Department
    Marie Noé, Head of Department, Social Services
  • EndomWay – Evaluation of the experience of patients with endometriosis
    Hospital Clínic of Barcelona & Barcelona Institute for Global Health
    Anne-Sophie Gresle, Patient and Public Involvement Project Manager at Hospital Clínic de Barcelona and ISGLOBAL
  • Improving the patient experience in the operating theatre
    Chirec site Braine l’alleud
    Stéphanie Straet, Intraoperative care nurse
  • Preparing for a child’s hospitalisation PRESENTATION IN ENGLISH
    Xploro
    Kelvin Tavarez, Senior Manager, Growth & Strategy
  • Supporting patients on a daily basis through an intelligent communication platform
    Tuito
    Jérôme Vial, COO

Subject : Patient experience and oncology
Time : 11:45 to 12:45
Room : MUCEUM (2nd floor)
Session moderator : Eduard Portella
Contributions :

  • Patient Experience in Cancer Care
    Specific Regional Cancer Programme
    Romain Septidi, Head of Oncological Support Care
  • Patient experience: one year of PREMS indicators in ambulatory surgery
    Centre Léon Bérard
    Guillaume Billaud, Deputy Director of Quality
  • Collaboration between Patient Partners and Advanced Practice Nurses: What benefits for patients in cancer care?
    Institut BERGONIE – CLCC
    Dominique Chort, Patient Partner in Urology
    Marie-Claude Chantecaille, Advanced Practice Nurse in Oncogeriatrics and Urology
  • Implementing Patient Participation in a homecare organization: the process of cultural change
    Wit-Gele Kruis van Vlaanderen

    Kristien Scheepmans, Staff member of the nursing department White Yellow Cross

Subject : Sharing Practical Experiences – Complaints and mediation to improve the patient experience. Looking back over 11 years of experience
Time : 16:00 to 17:00
Room : MUCEUM (2nd floor)
Session moderator : Bernard Denis
Contributions :

  • How can the complaints of patients and their families be used to improve care? A look back at 11 years of experience
    Centre Hospitalier Universitaire Vaudois
    Béatrice Schaad, Professor in charge of the Chair: Relations between patients, relatives and professionals in hospital, Institut des Humanités en Médecine, University of Lausanne, Centre hospitalier universitaire vaudois.

Subject : Living lab, design of structures and organisations dedicated to improving XP
Time : 16:00 to 17:00
Room : Saint-Jean (1st floor)
Session moderator : Joep Paemen
Contributions :

  • The Living Lab, central to the Patient Experience at Hôpital Foch
    Foch Hospital
    Valérie Moulins, Director of Communications and Patient Experience
    Aléna Sorret, Patient Experience Manager
  • The “Patienten House” at the CHL
    Centre Hospitalier de Luxembourg
    Marie-Noelle Matz, Cardiology nurse and tobacco specialist, PatientenHouse Project Coordinator
  • Citizen Health Science, participatory and co-creation practices involving patient experiences to improve healthcare services and inform public policies: a case-study of endometriosis as an under-diagnosed disease affecting women’s health PRESENTATION IN ENGLISH
    Science for Change
    Nora Salas Seoane, , Health Area Manager, Science for Change
  • Designing Experiences to Humanize Maternity Care: A Human Centred Design Approach PRESENTATION IN ENGLISH
    IADE
    Rui Patricio, Rui Patrício, Assistant Professor and Lab Coordinator at UNIDCOM – IADE

Subject : Implication of patients in governance bodies – different models
Time : 16:00 to 17:00
Room : Notre-Dame (2nd floor)
Session moderator : So Yung Straga
Contributions :

  • Participation and decision-making in the governance of the institution
    Francophone Union of Patients Partners
    Pascale Daynes, Scientific Project Manager, Patient Advisor and Training Manager

Subject : Involving patients in the design of solutions
Time : 16:00 to 17:00
Room : Lacydon (1st floor)
Session moderator : Guillaume Rousson
Contributions :

  • Dia@Dom: a multi-stakeholder co-design approach to support systems for patients suffering from chronic renal failure
    Hôpital Pitié-Salpêtrière, Department of Nephrology, APHP-Sorbonne Université-Paris
    Corinne Isnard Bagnis, Professor of renal diseases – E-Health Digital Medical Hub Expert, AP-HP
    Mathieu Noirhomme, Consultant in public health
    Corinne Grenier, Professor HDR, Strategy and Innovation, Coordinator of the Health, Innovation and Inclusive Society Lab at KEDGE Business School, Director of the Health & Innovation Collection, ISTE
  • User experiences to improve emergency room admissions, a co-design research project at Montpellier University Hospital
    École de Design Nantes Atlantiques, University of Nantes, Montpellier University Hospital, Sensipode
    Loélia Rapin, Designer and PhD student
  • Mobydi, dialysis in your pocket
    MOBYDI
    Béatrice M’Bark, President
  • Involving patients in the design of technical solutions
    Comunicare
    Brice Van Eeckout, CEO

Communications sessions on 12 October

Subject : Patients in governance structures – feedback from different establishments
Time : 11:30 to 12:30
Room : Notre-Dame (2nd floor)
Session moderator : Christian Moeckli 
Contributions :

  • Strategy for setting up the Patients and Professionals Partnership Committee at Robert Schuman Hospitals in Luxembourg
    Robert Schuman Hospitals
    Naïma Torki, Director of Care Internal Medicine Unit

    Christine Volckaert, Project Manager Institutionalisation Patient Partnership
    Martine Cholewiak, Director of Care, Internal Medicine Unit – Partnership and Patient Experience Project Manager
  • The Patient Experience Collective, a new body at Nice University Hospital
    Nice University Hospital
    Magali Rosier, Senior health executive, responsible for improving the partnership and the patient experience

Subject : Patient experience in coordinated care structures
Time : 11:30 to 12:30
Room : MUCEUM (2nd floor)
Session moderator : Bernard Denis
Contributions :

  • Adapting the patient tracing method to a Coordination Support Unit (DAC)
    Pasqual, PACA & Corsica Regional Support Structure for Healthcare Quality and Patient Safety, DAC Corsica Via Salute
    Laure Hardouin, Managing public health projects
    Santa Ottavi, Managing Director Via Salute DAC Corsica
  • Does the advance care project (ProSA) guarantee a positive patient experience?
    Lausanne Regional Health Network
    Philippe Anhorn, Managing Director
  • Involvement of patients in the development of personalised health prevention during their treatment, through remote support from pharmacy pharmacists
    Quoninov
    Shehrazad FAURE, President

Subject : From gathering patient experience to action. Methods and structures, the place of tools?
Time : 11:30 to 12:30
Room : Lacydon (1st floor)
Session moderator : Olivier Philippe 
Contributions :

  • Structuring the collection of Patient Experience: implementation and impact
    Foch Hospital
    Valérie Moulins, Director of Communications and Patient Experience
  • Taking patient experience into account when evaluating care pathways in oncology: setting up the OncoPREMs study
    Institut Godinot Cancer Centre
    Loubna Diouri, Advanced Practice Nurse, Department of Medical Oncology
  • Managing Patient Experience with Artificial Intelligence – MAPE.ai: Action research into the integration of artificial intelligence to optimise patient experience management in French healthcare establishments.
    EntendsMoi
    Guillaume Rousson, Co-founder and Scientific Director of EntendsMoi and PhD student in Management of Healthcare Organisations, iaelyon School of Management (Lyon 3), Magellan Research Laboratory, “Valeur(s) du soin” Chair.
  • Optimising the patient experience through analysis of clinical indicators and Language AI technologies
    Effixis
    Elliot Bertrand, Founder and Director of Data Science

Subject : Instilling cultural change
Time : 11:30 to 12:30
Room : Saint-Jean (1st floor)
Session moderator : Joan Escarrabill
Contributions :

  • Launch of a patient experience initiative at AP-HM
    Assitance Publique Hôpitaux de Marseille
    Ines Nicolas, Project Manager, General Management, Patient Experience Project Manager
    Benoît Camiade, Director of Patient Experience, Quality, Risk Management and HSE
  • Animation film of the patient experience at Saint-Joseph Hospital
    Saint-Joseph Hospital Marseille
    François Blachère, Director of Quality – Risk Management – Customer Relations
  • National collaborative platform for healthcare players to promote patient partnerships
    Alliance PEP Santé – Platform for Commitment to Partnership in Healthcare)
    Karine Barelle, Patient Partner and Co-President
    Nathalie Marquis, Co-President
  • European patient experience accreditation
    Euromedi International
    Jean-Louis Festeraerts, Chief Executive Officer

Subject : Sharing Practical Experiences – Patient partner and patient experience, a review of 3 years of action
Time : 15:30 to 16:30
Room : MUCEUM (2nd floor)
Session noderator : So Yung Straga
Contributions :

  • Multiple paths/voices for developing the “patient partnership” and the “patient experience” at Hospices civils de Lyon: a strategic, integrated and modelling approach
    Hospices Civils de Lyon
    Philippe Michel, Director of User Quality and Population Health, University Professor
  • Building a future from partnership to patient expertise. Between opportunities and vigilance.
    Hôpital d’Instruction des Armées Laveran
    Hugues Lefort, Military emergency doctor with the French Armed Forces Health Service

Subject : Beyond Care
Time : 15:30 to 16:30
Room : Saint-Jean (1st floor)
Session moderator : Frédéric Addor
Contributions :

  • Ethical issues surrounding the announcement of an indolent cancer requiring simple active surveillance: information and communication in the case of chronic lymphocytic leukaemia
    Aix-Marseille University
    Julia Tinland, post-doctoral fellow in philosophy and member of the SESSTIM laboratory
    Sandrine de Montgolfier, Senior Lecturer in Medical Ethics and Sociology of Health, holder of the Chair in Health Democracy and the Involvement of People Affected by Cancer and member of the SESSTIM laboratory
  • Le Sans Fourchette®
    Association MÉMOIRE & SANTÉ
    Fabienne VERDUREAU, Psycho-social Innovation Project Manager
  • Improving the patient pathway by supporting parenthood through childcare at the IPC crèche
    Institut PAOLI CALMETTES
    Fabienne Chappe, Head of HR, Health in the Workplace and Quality of Life, Nursery Director
  • Gratiago, encouraging the shift from a patient consumer to a patient actor of his health
    GRATIAGO SRL
    Alexandre Pirson, CEO
    Frédéric Besançon, Scientific Advisor
  • My Hospitel, a digital innovation that gives patients a say in their hospital stay
    MY HOSPITEL
    Valérie Loisel, Co-founder, Public Relations Officer
    Vincent Boisset, Co-founder, CEO

Subject : Involvement of patients in facilitating their peers’ journeys
Time : 15:30 to 16:30
Room : Lacydon (1st floor)
Session moderator : Valérie Moulins 
Contributions :

  • Amhyperbar: the patient-caregiver experience combined
    CHU Toulouse
    Betty Flecher, Association secretary and hyperbaric nurse
    Caroline Aubrejac, President of the association and expert patient
  • Implementing the patient experience at CALYDIAL
    Calydial
    Stéphanie Spataro, Patient Advisor in charge of user relations, Member of the Quality and Risk Management Department
    Amélie Ruet, Head of Quality and Risk Management
  • Café Hormono: a place for women undergoing anti-hormonal treatment to exchange ideas and share experiences
    Clinique Saint-Jean
    Eléonore de Bergeyck, oncology coordination nurse
    Caroline Goossens, clinical psychologist

Innovation Corner | 11, 12 October

Join us on 11 and 12 October in the Foyer PHAR CLUB area and the Joliette and Estaque rooms on the 1st floor to meet companies and institutions working to improve the patient experience through the development of innovative solutions. The stands will be open throughout the two days.

Would you like to have a one-to-one discussion with one of these companies during the conference? Make an appointment with the representative by clicking on the logo of the organisation you wish to meet below.

MAP OF THE PALAIS DU PHARO

Workshops

On the occasion of the pre-colloquium day which will take place on 10 October at the Palais du Pharo, 6 workshops will be offered to participants who wish to go deeper into certain themes:

  • Setting up a patient committe: steps and tools
  • The use of Design Thinking in health
  • Evaluating the impact of a patient experience strategy and projects
  • Patient experience and participatory action research
  • Therapeutic communication with self and other
  • Achieving patient-centered care through shared decision making

ORGANISATIONS COLLABORATRICES

Comité d'organisation

  • Balzategui, Markel | Hospital de la Santa Creu i Sant Pau
  • Bustillo, Cristina | Fundació TIC Salut i Social
  • Gresle, Anne-Sophie | Hospital Clínic de Barcelona
  • Millat, Silvia | Hospital Universitari de Bellvitge
  • Monte, Rafael | Área Sanitaria de Lugo
  • Moharra, Montserrat | Agència de Qualitat i Avaluació Sanitàries de Cataunya (AQuAS)
  • Pérez, Maribel | Hospital del Mar
  • Portella, Eduard | Shared Patient Experience asbl
  • Sant, Anna | Mútua de Terrassa
  • Vinyets, Joan | Hospital Sant Joan de Déu
  • XXXXXX | Hospital General Universitario Gregorio Marañón

Avec le soutien de

DÉCOUVREZ BARCELONE

Rejoignez-nous cet automne dans la capitale vibrante et cosmopolite de la Catalogne. Son impressionnante architecture moderniste, ses infrastructures modernes et son charme côtier vous offriront une expérience inégalée.

Le 5ème Colloque International SPX se déroulera sur plusieurs sites, dont le World Trade Center, les 9 et 10 octobre, situé dans le quartier de Port Vell, en bord de mer.

Découvrez tous les atouts de Barcelone et profitez au maximum de votre visite !

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