PROGRAM
Join us for the 5th SPX International Colloquium
Together, towards a global and collaborative Patient Experience
WHEN? 8, 9, 10 October 2024
WHERE? Barcelona, Spain – 4 different Venues, see programme for specific locations.
WHO CAN PARTICIPATE? All healthcare professionals, whatever their discipline or structure model.
LANGUAGES: The languages used during the colloquium will be English, French and Spanish. Please note that some activities may only be available in only one of these languages. See the programme of activities below for details.
Discover the full programme of activities for the 5th SPX International Colloquium below.
Meet our speakers
PROGRAMME OF ACTIVITIES
Pre-colloquium day | October 8th
On the occasion of the pre-colloquium day which will take place on 8 October a wide programme of satelite activities will be offered to participants who wish to go deeper into certain themes. Pre-colloquium activities at four renowned hospitals: Hospital de la Santa Creu i Sant Pau, Hospital del Mar, Hospital Sant Joan de Déu y Hospital Clínic de Barcelona.
More information about our workshops will be available soon.
An exclusive event at Hospital de la Santa Creu i Sant Pau designed to boost your expertise in patient experience.
For professionals interested in improving their skills in patient experience.
Limited seats: 30 participants per course.
The morning sessions will offer simultaneous translation into English, French, and Spanish, along with workshops available in each language.
| 10H – 10:30H | Welcome and accreditation |
| 10:30H -10:40H | Institutional Welcome |
| 10:40H – 11H | Value-Based Medicine and the Importance of Efficiency in Resource Management |
| 11H – 11:20H | Person-Centered Care Model |
| 11:20H – 11:50H | Conversation between Patient and Professional/s |
| 11:50H – 12:00H | Closing Video |
| 12:30H – 13:30H | Lunch break |
| 13:30H – 17H | Start of Workshops (presented in Spanish, English, and French) · Incorporer la perspective du patient dans les institutions de santé (FR) · La symétrie des attentions (FR) · Le design en santé : une méthode d’innovation centrée expérience patient et professionnel · New professional roles for enhanced Patient Experience (EN) · Community relationship strategies (EN) · Design thinking (FR) · Design thinking (ES) · Metodología de participación y elementos clave en la Experiencia del Paciente (ES) · Inteligencia del Usuario y diseño UX/UI como fundamentos para una interacción más efectiva con las personas usuarias (ES) · Humanización de la atención: mejora de espacios, procesos e interacciones entre personas (ES) |
| 17:15H – 18:00H | Guided Tour of the Recinte Modernista de Sant Pau |
| 18:00H – 20:00H | Networking cocktail at Recinte Modernista de Sant Pau |
Join us for an insightful executive session at Hospital del Mar aimed at enhancing patient experience.
For top-level executives and patient relations leaders.
The program will approach the participation of citizens and professionals from different levels of management (macro-meso-micro). During the day, projects carried out in the 3 areas of the Institution will be reviewed: Care, Teaching and Research.
Limited seats: 90 assistants.
The entire event will feature simultaneous translation into English, French, and Spanish.
9:30H – 10:00H | Reception and accreditation |
10:00H – 10:15H | Institutional Welcome from Jaume Raventós, CEO |
10:15H – 10:45H | Introduction By Yolanda Lejardi, Coordinator of the Participation Secretariat of the Department of Health during the development of the Framework for Citizen Participation in Health (Marc de Participació Ciutadana en Salut) – 2018. |
10:45H – 11:15H | Presentation of the institution and the patient experience strategy, and its importance within the overall framework of institutional development By Maribel Perez, Director of Corporate Communication and Citizen Services and Director of the Fundació Amics de l’Hospital del MAR, accompanied by a patient involved in co-creation. |
11:15H – 11:30H | Coffee break |
11:30H – 13H | Presentation and discussion of each initiative |
Patient Forum: governance and outcome measurement By Marta Hurtado accompanied by José Tomas, patient member. | |
Prems and Proms: outcome measurement and patient role as part of healthcare teams By Montse Ferrer, Researcher at the Hospital del Mar Research Institute | |
Journey of the pregnant woman: redesign of processes with patients; how, based on the results and areas of improvement identified, important changes have been made and achieved in the service to improve the quality of patient care By Georgina Picas, Midwife, Head of ASSIR Mar. Patient Experience Methodologies By Jean-Guillaume Marquis, Head of User Experience – CIUSSS de l’Estrie-CHUS Sherbrooke (Canada) | |
13H – 14H | Lunch break in terrace |
14H – 16H | Presentation and discussion of each initiative |
Shared Decision Making in Prostate Cancer and the experience of a specific case with a patient By Lluis Fumado, Assistant Doctor Urology | |
Understanding what citizens expect from the doctor of the future and what is needed for them to consider that they are being offered a service of the highest quality healthcare By Gema Revuelta, Management Center for Science, Communication and Society Studies Pompeu Fabra University. Co-leadership in the Future Medicine Trainee project. Accompanied by Miriam Torrens, patient. | |
Project Think, dementia prevention and healthy habits. Incorporating patient opinion into the research project design By Rafa de la Torre, Researcher in the neuroscience research program at the Hospital del Mar Research Institute Patient Experience Methodologies By Jean-Guillaume Marquis, Head of User Experience – CIUSSS de l’Estrie-CHUS Sherbrooke (Canada) | |
16H – 16:30H | Final conclusions and recommendations By Eduard Portella, co-founder of SPX and Maribel Perez, Director of Corporate Communication and Citizen Services and Director of the Fundació Amics de l’Hospital del MAR |
16:45H | Attendees’ autonomous transport to the Recinte Modernista de Sant Pau. |
17:15H – 18:00H | Guided Tour of the Recinte Modernista de Sant Pau |
18:00H – 20:00H | Networking cocktail at Recinte Modernista de Sant Pau |
Discover strategic insights and innovative approaches to patient relations at Hospital Sant Joan de Déu de Barcelona’s specialized session.
For members of institutional management or those leading innovation and strategic development.
Limited seats: 25 assistants (2 from same institution maximum).
The activity will be conducted in English and will not feature simultaneous translation.
| 9:00H – 09:30H | Reception and accreditation |
| 09:30H – 10:00H | Presentation of the Hospital and welcome from the Management |
| 10:00H – 10:30H | General framework: the patient Experience strategy within the organisation and the methodological E=mc2 Model. |
| 10:30H – 11:15H | Coffee break |
| 11:15H – 13:00H | Presentation of project examples and discussion |
| 1. PX as a lever for innovation and humanisation of spaces – The PCCB Project | |
| 2. PX as a resource for Innovation in processes and care model – The Diabetes Project – Command Center | |
| 3. PX as a facilitator of a culture of continuous improvement and innovation – The Culture Book Project – Menni | |
| 13:00H – 14:30H | Lunch break |
| 14:30H – 16:00H | Guided tours in groups of 5 people. |
| 16:00H – 16:30H | Presentation of the European i4KIDS Innovation Network |
| 16:40H – 17:10H | Microbus transfer of attendees to Hospital Santa Creu i Sant Pau |
| 17:15H – 18:00H | Guided tour of the Recinte Modernista de Sant Pau |
| 18:00H – 20:00H | Networking cocktail at Recinte Modernista de Sant Pau |
Behind the scenes: how the patient experience team operates in a university-level hospital?
For professionals interested in improving their skills in patient experience.
Limited seats: 30 assistants.
The activity will be conducted in English and will not feature simultaneous translation.
| 9:30H – 10:00H | Reception and accreditation |
| 10:00H – 10:30H | Welcome and Opening Remarks Where are we? Hospital Clínic description. Who are we? The LivingLab, general overview. Objectives of the session and Ice-Breaker. |
| 10:30H – 11:00H | Keynote: From satisfaction to value. |
| 11:00H – 11:30H | Break |
| 11:30H – 12:00H | The History and progressive implementation of XPA at the Hospital Clínic. Role of Patient Experience Teams in an acute care hospital. Origin of the projects and overview of the team functions, activities and impacts. |
| 12:00H – 12:30H | The voice of the patient + Q&A |
| 12:30H – 13:00H | Interdepartamental synergy: enhancing patient experience through collaborative efforts Presentation on how different departments (e.g: communications, citizen services department, lean unit) work together to improve patient care. |
| 13:00H – 14:00H | Lunch break |
| 14:00H – 14:30H | Patient Experience with and for patients, a participatory action research protocol |
| 14:30H – 15:00H | Multidisciplinary collaboration for Patient Experience: presentation of a case-study |
| 15:00H – 16:00H | World-Café: Patient Experience Research Methodologies Surveys Focus Groups and Interviews Observations |
| 16:00H – 16:45H | Visit of the Art Exhibition at the Hospital Clínic |
| 16:45H – 17:10H | Attendees’ autonomous transport to the Recinte Modernista de Sant Pau. |
| 17:15H – 18:00H | Guided tour of the Recinte Modernista de Sant Pau |
| 18:00H – 20:00H | Networking cocktail at Recinte Modernista de Sant Pau |
The organisation reserves the right to modify the program and to disclose information in the upcoming days.
Workshops Information
Find below the details of the workshops held at Hospital de la Santa Creu i Sant Pau. More workshops will be confirmed soon.
Incorporer la perspective du patient dans les institutions de santé
Au cours de cet atelier, nous partagerons différentes méthodes pour intégrer la perspective des patients dans les institutions de santé, avec des cas de figure concrets expliqués par une patiente partenaire. Nous illustrerons ce que, concrètement, ces participations apportent aux patients, aux professionnels et aux institutions de santé.
- Intervenants
Nathalie Delbrassine, infirmière de formation avec un Master en Santé Publique, coordinatrice des itinéraires cliniques et de l’expérience patient au Groupe Santé CHC en Belgique. N. Delbrassine a mis en place un comité de patients dans une institution de plus de 900 lits, ainsi que des patients partenaires.
Sylvie Chevigné-Drouguet, patiente partenaire en cancérologie en France.
Sandrine Jonniaux, infirmière de formation, formée en éducation thérapeutique du patient suivi d’un Master en Santé Publique, aujourd’hui responsable du programme Patients Partenaires +3P (Proches, Professionnels et Public) des Hôpitaux Universitaires de Genève en Suisse.
- Objectifs:
- Présenter les différentes formes de participation des patients.
- Expliquer comment les mettre en place.
- Par des témoignages de patient, se représenter concrètement ces formes de participation avec les freins et leviers.
- À qui s’adresse cet atelier ?
- Gestionnaires, directeurs et managers d’institutions de santé
- Professionnels de santé
- Informations pratiques
Language: Only French – Uniquement en Français
Location: Hospital de la Santa Creu i Sant Pau
Date | October 8th 2024, from 13:30H to 17H
La symétrie des attentions
- Teachers
Daniel Ritter, president co-founder of Better World.
Jean-Jacques Gressier, founder of Académie du Service, au service de l’équipe.
- Details
Language: Only French
Location: Hospital de la Santa Creu i Sant Pau
Date | October 8th 2024, from 13:30H to 17H
Le design en santé : une méthode d’innovation centrée expérience patient et professionnel
Le design est une méthode innovante et collaborative pour mettre en place vos projets et agir en faveur de l’expérience des patients et des professionnels de la santé. Durant cette session, vous expérimenterez collectivement les outils du design pour mener des projets centrés usagers et les méthodes d’intelligence collective pour engager patients et professionnels sur l’innovation. Cet atelier sera constitué de temps de formation, de retours d’expérience et d’ateliers pratiques, dans l’objectif de sensibiliser à ces méthodes et d’identifier des leviers d’action dans vos structures.
Déroulé à titre informatif (horaires ajustables) :
- Introduction (15mn)
- Formation théorique (45mn/1h) : le design au service de l’expérience patient, méthodologie et retours d’expérience
- Atelier pratique (sous groupe de 5/6 personnes – 2h/2h15)
* Parcours patient : vision miroir patients et professionnels
* Idéation : imaginer des solutions face aux problématiques patients et professionnels - Conclusion (15mn)
- Intervenant :
Nadège Entier, Directrice Associée OZ’IRIS Santé
Nadège est designer de services et a très tôt souhaité exercer son métier dans un domaine qui fasse sens et ait un impact sociétal. C’est dans cette optique que Nadège rejoint OZ’IRIS Santé début 2018 : une agence d’innovation sociale spécialisée en santé qui a pour mission de participer à humaniser notre système de santé, en prenant en compte l’expérience des patients, aidants et professionnels de santé. Nadège y a évolué en tant que Chargée de projets et maintenant en tant que Directrice Associée, avec la conviction que le design est un outil de transformation puissant pour notre système de santé et pour accompagner pas à pas le développement de projets d’innovation centrés sur l’humain, vecteurs de changement des cultures et des pratiques.
- Objectifs :
- Se sensibiliser au design en santé
- S’inspirer de projets d’innovation et retours d’expérience
- Expérimenter des outils duplicables et réutilisables
- Travailler en intelligence collective
- Identifier des leviers d’actions pour l’expérience patient et professionnel
- À qui s’adresse cet atelier ?
Toute personne souhaitant s’outiller pour agir et porter des projets collectifs d’innovation en santé :
- Usagers, patients partenaires, RU, associations de patients
- Professionnels de la santé : soignants, médecins, cadres, directions, etc.
- Chargés de projets/missions – Responsable expérience patient – Responsable innovation
- Industriels de la santé
- Informations pratiques
Language: Only French
Location: Hospital de la Santa Creu i Sant Pau
Date | October 8th 2024, from 13:30H to 17H
PROGRAMME OF ACTIVITIES
Colloquium | October 9th & 10th
A total of 4 plenary sessions will be held on October 9th and 10th at the World Trade Center Auditorium (WTC).
All sessions held in the Auditorium of WTC will offer simultaneous translation into English, French, and Spanish.
The languages in which the scientific communication sessions will be available will be confirmed after the call for authors is closed.
More information will be available soon.
Together, towards a global and collaborative Patient Experience
For all healthcare professionals, regardless of their discipline or organizational structure.
Limited places: 400 assistants.
| 9H – 9:30H | Reception and accreditation |
| 9:45H – 10:30H | Institutional Welcome |
| 9:45H – 10:30H | When lived experience becomes a drive for transformation, from Standardization to – co-design, Keynote speaker: Göran Henriks |
| 10:30H – 12H | Plenary Session – The Patient Experience across the global healthcare ecosystem |
| 12:15 H- 13:15H | Sessions of scientific communications |
| 13:15H – 14:15H | Lunch break |
| 14:15H – 15:45H | Plenary Session – Putting the Patient Experience into practice guarantees innovation |
| 16H – 17H | Sessions of scientific communications |
| 17H – 18H | Closing World Trade Center |
| 18H | Activity group (optional) |
Together, towards a global and collaborative Patient Experience
For all healthcare professionals, regardless of their discipline or organizational structure.
Limited places: 400 assistants.
| 9H – 9:30H | Reception and accreditation |
| 9:45H – 10:30H | Institutional Welcome |
| 9:45H – 10:30H | Patient Experience Framework in Catalonia |
| 10:30H – 12H | Plenary Session – Managing change towards the new Patient Experience Culture |
| 12:15 H- 13:15H | Sessions of scientific communications |
| 13:15H – 14:15H | Lunch break |
| 14:15H – 15:45H | Plenary Session – Patient Experience deployment, results measurement |
| 16H – 17H | Sessions of scientific communications |
| 17H – 18H | Closure Session and Progress Updates 2025 |
| 18H | Closing World Trade Center |
The organisation reserves the right to modify the program and to disclose information in the upcoming days.
Plenary Sessions | 9, 10 October
A total of 4 plenary sessions will be held on 9 and 10 October at the World Trade Center auditorium. All these sessions will feature simultaneous translation in English, French, and Spanish.
SESSION 1
The Patient Experience across the global healthcare ecosystem
9 OCTOBER 2024 | 10:30 AM - 12:00PM
The healthcare domain requires professionals to extend beyond the traditional boundaries of their respective roles. The spectrum of integrated collaboration involves all stakeholders: from caregivers to patients, technology and medical equipment providers, logistics, medical transportation, information systems, and regulatory bodies, among others. It is a collective and global commitment that transcends sectoral limitations. Patient experience is a social imperative that concerns us all, but also a reliable means to enhance performance and outcomes in the healthcare field.
President and moderator: Patricia Ripoll (Patient and founder of Fundación Visible)
Speakers:
- Guilhem Biancarelli (Executive Vice President – RESAH, France)
- Francisco de Paula Rodríguez Perera (Director Health System Strategy – Medtronic, Spain)
- Anna Hellmer (Senior Innovation Leader – Falck, Sweden)
- Laura Benitez (Healthcare Innovation Strategist – Microsoft, Spain)
SESSION 2
Putting the Patient Experience into practice guarantees innovation
9 OCTOBER 2024 | 14:15 PM - 15:45PM
When it comes to innovation and value creation, a deep understanding of patient needs leads to innovations that are tailored to real expectations. Throughout the process, by gathering direct feedback, it becomes easier to identify shortcomings that need to be rectified: co-construction is one of the keys to innovation in healthcare, because it encourages professionals to look at everyday life from a new angle.
Speakers:
- Martin Cremers (Head of Cardiology Ambulatory Care – Zuyderland Medisch Centrum, Netherlands)
Moderator and additional speakers will be announced soon.
SESSION 3
Managing change towards the new Patient Experience Culture
10 OCTOBER 2024 | 10:30 AM - 12:00PM
To ensure acting appropriately, stakeholders must embrace the new values arising from society’s evolution. Navigating a world in perpetual change isn’t easy, and this is where the patient experience sets the course. Considering daily life in the healthcare field through the patient experience involves adapting the behaviors of all collaborators. In addition to ensuring doing things well, it will also be necessary to learn to do the right things, to make informed decisions in all circumstances.
Speakers:
- Joan Vinyets (Head of Patient Experience – Hospital San Joan de Déu, Spain)
- Corinne Grenier (HDR Professor, Strategy and Innovation, Kedge Business School, France)
SESSION 4
Patient Experience deployment, results measurement
10 OCTOBER 2024 | 14:15 PM - 15:45PM
Patient experience must be assessed to measure its impacts. Considering this from the outset of initiatives allows us to determine if the set objectives will concretely improve patients’ experiences. Additionally, it’s crucial to incorporate result measurement indicators into institutional dashboards.
President and moderator: Rui Patricio (IADE – Faculty of Design, Technology and Communication – Universidade Europeia, Lisbon)
Speakers:
- Montse Ferrer (Senior Researcher IMIM – Hospital del Mar & Associate Professor of the Department of Medicine and Life Sciences – Universitat Pompeu Fabra, Spain)
- Sabina De Rosis (Assistant Professor – Management and Healthcare Laboratory (MES Lab), Scuola Superiore Sant’Anna, Italy)
- Jean-Guillaume Marquis (Head of User Experience and Spiritual Care – CIUSSS de l’Estrie-CHUS Sherbrooke, Canada)
The Patient Experience across the global healthcare ecosystem
The healthcare domain requires professionals to extend beyond the traditional boundaries of their respective roles. The spectrum of integrated collaboration involves all stakeholders: from caregivers to patients, technology and medical equipment providers, logistics, medical transportation, information systems, and regulatory bodies, among others. It is a collective and global commitment that transcends sectoral limitations. Patient experience is a social imperative that concerns us all, but also a reliable means to enhance performance and outcomes in the healthcare field.
President and moderator: Patricia Ripoll (Patient and founder of Fundación Visible)
Panelists from diverse sectors, including purchasing, medical practice, transport, digital, equipment, information systems, pharma, and regulation, will share insights and expertise.
Location: Auditorium at World Trade Center Barcelona
Date | October 9th 2024
🌐 This session will feature simultaneous translation in English, French, and Spanish.
Putting the Patient Experience into practice guarantees innovation
When it comes to innovation and value creation, a deep understanding of patient needs leads to innovations that are tailored to real expectations. Throughout the process, by gathering direct feedback, it becomes easier to identify shortcomings that need to be rectified: co-construction is one of the keys to innovation in healthcare, because it encourages professionals to look at everyday life from a new angle.
Location : Auditorium – World Trade Center Barcelona
🌐 This session will feature simultaneous translation in English, French, and Spanish.
Managing change towards the new Patient Experience Culture
To ensure acting appropriately, stakeholders must embrace the new values arising from society’s evolution. Navigating a world in perpetual change isn’t easy, and this is where the patient experience sets the course. Considering daily life in the healthcare field through the patient experience involves adapting the behaviors of all collaborators. In addition to ensuring doing things well, it will also be necessary to learn to do the right things, to make informed decisions in all circumstances.
Location : Auditorium – World Trade Center Barcelona
🌐 This session will feature simultaneous translation in English, French, and Spanish.
Patient Experience deployment, results measurement
Patient experience must be assessed to measure its impacts. Considering this from the outset of initiatives allows us to determine if the set objectives will concretely improve patients’ experiences. Additionally, it’s crucial to incorporate result measurement indicators into institutional dashboards.
President and moderator: Rui Patricio (IADE – Faculty of Design, Technology and Communication – Universidade Europeia, Lisbon)
Speakers: Montse Ferrer (Hospital del Mar & UPF, Barcelona), Jean-Guillaume Marquis (CIUSSS de l’Estrie-CHUS , Sherbrooke, Canada), Sabina De Rosis (Scuola Superiore Sant’Anna, Pisa, Italy)
Location: Auditorium – World Trade Center Barcelona
🌐 This session will feature simultaneous translation in English, French, and Spanish.
Communication sessions | 9, 10 October
In addition to the plenary sessions, the programme of the Colloquium will be completed by a number of communication sessions spread over the days of 9 and 10 October.
Would you be interested in contributing as an author of communications? Our call for authors is open until 18 August 2024.
🌐 The integrated communication sessions (covering the same subject across three distinct organizations) will take place in the Auditorium, renowned for its ample seating capacity and simultaneous translation services in English, French, and Spanish.
Join us on October 8th, 9th and 10th in Barcelona!
Communication sessions | 9, 10 October
The programme of presentations includes a total of 15 shared communication sessions spread over the days of 11 and 12 October. Each morning and afternoon, 4 concurrent sessions will take place in the same time slot. To find out more about the contributors, the venue and the timetable, see the detailed programme for each session below.
Please note that th presentations will be done in French except those who mention otherwise.
We invite you to choose the sessions you wish to attend by clicking on the link below. You can change your choice at a later date if necessary. The form will remain available throughout the Colloquium and your choice can be modified later if necessary.
Communications sessions on 11 October
Subjet : Patient experience in psychiatry
Time : 11:45 to 12:45
Room : Notre-Dame (2nd floor)
Session moderator : Michelle Warneke
Contributions :
- Medication workshops for psychiatric inpatients: 1-year review
CH Montperrin
Dr Véronique Berlaud, managing pharmacist
Subject : Patients – professionals, symmetries and asymmetries
Time : 11:45 to 12:45
Room : Lacydon (1st floor)
Session moderator : Nathalie Delbrassine
Contributions :
- Communicative health literacy in the adult European population
Aix-Marseille University
Salvatore Metanmo, Post-doctoral researcher at SESSTIM, Aix-Marseille University - Patient and carer experience, from theory to practice. Prospective study
Calydial
Dr Abdallah Guerraoui, nephrologist - Symmetry of attention
Foch Hospital
Aléna Sorret, Patient Experience Manager
Daniel Ritter, CEO Better World
Subject : Taking patients into account in care pathways, sharing experiences
Time : 11:45 to 12:45
Room : Saint-Jean (1st floor)
Session moderator : Christophe Rosso
Contributions :
- When optimising the care pathway enables the emergence of the patient as partner…
EpiCURA Hospital Centre
Anthony Delfosse, Head nurse
Nassira Belghezli, Quality Manager
Dominique Gainvorste, Director of the Nursing Department
Marie Noé, Head of Department, Social Services - EndomWay – Evaluation of the experience of patients with endometriosis
Hospital Clínic of Barcelona & Barcelona Institute for Global Health
Anne-Sophie Gresle, Patient and Public Involvement Project Manager at Hospital Clínic de Barcelona and ISGLOBAL - Improving the patient experience in the operating theatre
Chirec site Braine l’alleud
Stéphanie Straet, Intraoperative care nurse - Preparing for a child’s hospitalisation – PRESENTATION IN ENGLISH
Xploro
Kelvin Tavarez, Senior Manager, Growth & Strategy - Supporting patients on a daily basis through an intelligent communication platform
Tuito
Jérôme Vial, COO
Subject : Patient experience and oncology
Time : 11:45 to 12:45
Room : MUCEUM (2nd floor)
Session moderator : Eduard Portella
Contributions :
- Patient Experience in Cancer Care
Specific Regional Cancer Programme
Romain Septidi, Head of Oncological Support Care - Patient experience: one year of PREMS indicators in ambulatory surgery
Centre Léon Bérard
Guillaume Billaud, Deputy Director of Quality - Collaboration between Patient Partners and Advanced Practice Nurses: What benefits for patients in cancer care?
Institut BERGONIE – CLCC
Dominique Chort, Patient Partner in Urology
Marie-Claude Chantecaille, Advanced Practice Nurse in Oncogeriatrics and Urology - Implementing Patient Participation in a homecare organization: the process of cultural change
Wit-Gele Kruis van Vlaanderen
Kristien Scheepmans, Staff member of the nursing department White Yellow Cross
Subject : Sharing Practical Experiences – Complaints and mediation to improve the patient experience. Looking back over 11 years of experience
Time : 16:00 to 17:00
Room : MUCEUM (2nd floor)
Session moderator : Bernard Denis
Contributions :
- How can the complaints of patients and their families be used to improve care? A look back at 11 years of experience
Centre Hospitalier Universitaire Vaudois
Béatrice Schaad, Professor in charge of the Chair: Relations between patients, relatives and professionals in hospital, Institut des Humanités en Médecine, University of Lausanne, Centre hospitalier universitaire vaudois.
Subject : Living lab, design of structures and organisations dedicated to improving XP
Time : 16:00 to 17:00
Room : Saint-Jean (1st floor)
Session moderator : Joep Paemen
Contributions :
- The Living Lab, central to the Patient Experience at Hôpital Foch
Foch Hospital
Valérie Moulins, Director of Communications and Patient Experience
Aléna Sorret, Patient Experience Manager - The “Patienten House” at the CHL
Centre Hospitalier de Luxembourg
Marie-Noelle Matz, Cardiology nurse and tobacco specialist, PatientenHouse Project Coordinator - Citizen Health Science, participatory and co-creation practices involving patient experiences to improve healthcare services and inform public policies: a case-study of endometriosis as an under-diagnosed disease affecting women’s health – PRESENTATION IN ENGLISH
Science for Change
Nora Salas Seoane, , Health Area Manager, Science for Change - Designing Experiences to Humanize Maternity Care: A Human Centred Design Approach – PRESENTATION IN ENGLISH
IADE
Rui Patricio, Rui Patrício, Assistant Professor and Lab Coordinator at UNIDCOM – IADE
Subject : Implication of patients in governance bodies – different models
Time : 16:00 to 17:00
Room : Notre-Dame (2nd floor)
Session moderator : So Yung Straga
Contributions :
- Participation and decision-making in the governance of the institution
Francophone Union of Patients Partners
Pascale Daynes, Scientific Project Manager, Patient Advisor and Training Manager
Subject : Involving patients in the design of solutions
Time : 16:00 to 17:00
Room : Lacydon (1st floor)
Session moderator : Guillaume Rousson
Contributions :
- Dia@Dom: a multi-stakeholder co-design approach to support systems for patients suffering from chronic renal failure
Hôpital Pitié-Salpêtrière, Department of Nephrology, APHP-Sorbonne Université-Paris
Corinne Isnard Bagnis, Professor of renal diseases – E-Health Digital Medical Hub Expert, AP-HP
Mathieu Noirhomme, Consultant in public health
Corinne Grenier, Professor HDR, Strategy and Innovation, Coordinator of the Health, Innovation and Inclusive Society Lab at KEDGE Business School, Director of the Health & Innovation Collection, ISTE - User experiences to improve emergency room admissions, a co-design research project at Montpellier University Hospital
École de Design Nantes Atlantiques, University of Nantes, Montpellier University Hospital, Sensipode
Loélia Rapin, Designer and PhD student - Mobydi, dialysis in your pocket
MOBYDI
Béatrice M’Bark, President - Involving patients in the design of technical solutions
Comunicare
Brice Van Eeckout, CEO
Communications sessions on 12 October
Subject : Patients in governance structures – feedback from different establishments
Time : 11:30 to 12:30
Room : Notre-Dame (2nd floor)
Session moderator : Christian Moeckli
Contributions :
- Strategy for setting up the Patients and Professionals Partnership Committee at Robert Schuman Hospitals in Luxembourg
Robert Schuman Hospitals
Naïma Torki, Director of Care Internal Medicine Unit
Christine Volckaert, Project Manager Institutionalisation Patient Partnership
Martine Cholewiak, Director of Care, Internal Medicine Unit – Partnership and Patient Experience Project Manager - The Patient Experience Collective, a new body at Nice University Hospital
Nice University Hospital
Magali Rosier, Senior health executive, responsible for improving the partnership and the patient experience
Subject : Patient experience in coordinated care structures
Time : 11:30 to 12:30
Room : MUCEUM (2nd floor)
Session moderator : Bernard Denis
Contributions :
- Adapting the patient tracing method to a Coordination Support Unit (DAC)
Pasqual, PACA & Corsica Regional Support Structure for Healthcare Quality and Patient Safety, DAC Corsica Via Salute
Laure Hardouin, Managing public health projects
Santa Ottavi, Managing Director Via Salute DAC Corsica - Does the advance care project (ProSA) guarantee a positive patient experience?
Lausanne Regional Health Network
Philippe Anhorn, Managing Director - Involvement of patients in the development of personalised health prevention during their treatment, through remote support from pharmacy pharmacists
Quoninov
Shehrazad FAURE, President
Subject : From gathering patient experience to action. Methods and structures, the place of tools?
Time : 11:30 to 12:30
Room : Lacydon (1st floor)
Session moderator : Olivier Philippe
Contributions :
- Structuring the collection of Patient Experience: implementation and impact
Foch Hospital
Valérie Moulins, Director of Communications and Patient Experience - Taking patient experience into account when evaluating care pathways in oncology: setting up the OncoPREMs study
Institut Godinot Cancer Centre
Loubna Diouri, Advanced Practice Nurse, Department of Medical Oncology - Managing Patient Experience with Artificial Intelligence – MAPE.ai: Action research into the integration of artificial intelligence to optimise patient experience management in French healthcare establishments.
EntendsMoi
Guillaume Rousson, Co-founder and Scientific Director of EntendsMoi and PhD student in Management of Healthcare Organisations, iaelyon School of Management (Lyon 3), Magellan Research Laboratory, “Valeur(s) du soin” Chair. - Optimising the patient experience through analysis of clinical indicators and Language AI technologies
Effixis
Elliot Bertrand, Founder and Director of Data Science
Subject : Instilling cultural change
Time : 11:30 to 12:30
Room : Saint-Jean (1st floor)
Session moderator : Joan Escarrabill
Contributions :
- Launch of a patient experience initiative at AP-HM
Assitance Publique Hôpitaux de Marseille
Ines Nicolas, Project Manager, General Management, Patient Experience Project Manager
Benoît Camiade, Director of Patient Experience, Quality, Risk Management and HSE - Animation film of the patient experience at Saint-Joseph Hospital
Saint-Joseph Hospital Marseille
François Blachère, Director of Quality – Risk Management – Customer Relations - National collaborative platform for healthcare players to promote patient partnerships
Alliance PEP Santé – Platform for Commitment to Partnership in Healthcare)
Karine Barelle, Patient Partner and Co-President
Nathalie Marquis, Co-President - European patient experience accreditation
Euromedi International
Jean-Louis Festeraerts, Chief Executive Officer
Subject : Sharing Practical Experiences – Patient partner and patient experience, a review of 3 years of action
Time : 15:30 to 16:30
Room : MUCEUM (2nd floor)
Session noderator : So Yung Straga
Contributions :
- Multiple paths/voices for developing the “patient partnership” and the “patient experience” at Hospices civils de Lyon: a strategic, integrated and modelling approach
Hospices Civils de Lyon
Philippe Michel, Director of User Quality and Population Health, University Professor - Building a future from partnership to patient expertise. Between opportunities and vigilance.
Hôpital d’Instruction des Armées Laveran
Hugues Lefort, Military emergency doctor with the French Armed Forces Health Service
Subject : Beyond Care
Time : 15:30 to 16:30
Room : Saint-Jean (1st floor)
Session moderator : Frédéric Addor
Contributions :
- Ethical issues surrounding the announcement of an indolent cancer requiring simple active surveillance: information and communication in the case of chronic lymphocytic leukaemia
Aix-Marseille University
Julia Tinland, post-doctoral fellow in philosophy and member of the SESSTIM laboratory
Sandrine de Montgolfier, Senior Lecturer in Medical Ethics and Sociology of Health, holder of the Chair in Health Democracy and the Involvement of People Affected by Cancer and member of the SESSTIM laboratory - Le Sans Fourchette®
Association MÉMOIRE & SANTÉ
Fabienne VERDUREAU, Psycho-social Innovation Project Manager - Improving the patient pathway by supporting parenthood through childcare at the IPC crèche
Institut PAOLI CALMETTES
Fabienne Chappe, Head of HR, Health in the Workplace and Quality of Life, Nursery Director - Gratiago, encouraging the shift from a patient consumer to a patient actor of his health
GRATIAGO SRL
Alexandre Pirson, CEO
Frédéric Besançon, Scientific Advisor - My Hospitel, a digital innovation that gives patients a say in their hospital stay
MY HOSPITEL
Valérie Loisel, Co-founder, Public Relations Officer
Vincent Boisset, Co-founder, CEO
Subject : Involvement of patients in facilitating their peers’ journeys
Time : 15:30 to 16:30
Room : Lacydon (1st floor)
Session moderator : Valérie Moulins
Contributions :
- Amhyperbar: the patient-caregiver experience combined
CHU Toulouse
Betty Flecher, Association secretary and hyperbaric nurse
Caroline Aubrejac, President of the association and expert patient - Implementing the patient experience at CALYDIAL
Calydial
Stéphanie Spataro, Patient Advisor in charge of user relations, Member of the Quality and Risk Management Department
Amélie Ruet, Head of Quality and Risk Management - Café Hormono: a place for women undergoing anti-hormonal treatment to exchange ideas and share experiences
Clinique Saint-Jean
Eléonore de Bergeyck, oncology coordination nurse
Caroline Goossens, clinical psychologist
Innovation Corner | 11, 12 October
Join us on 11 and 12 October in the Foyer PHAR CLUB area and the Joliette and Estaque rooms on the 1st floor to meet companies and institutions working to improve the patient experience through the development of innovative solutions. The stands will be open throughout the two days.
Would you like to have a one-to-one discussion with one of these companies during the conference? Make an appointment with the representative by clicking on the logo of the organisation you wish to meet below.
Workshops
On the occasion of the pre-colloquium day which will take place on 10 October at the Palais du Pharo, 6 workshops will be offered to participants who wish to go deeper into certain themes:
- Setting up a patient committe: steps and tools
- The use of Design Thinking in health
- Evaluating the impact of a patient experience strategy and projects
- Patient experience and participatory action research
- Therapeutic communication with self and other
- Achieving patient-centered care through shared decision making
ORGANISING COMMITTEE
- Balzategui, Markel | Hospital de la Santa Creu i Sant Pau
- Bustillo, Cristina | Fundació TIC Salut i Social
- Gresle, Anne-Sophie | Hospital Clínic de Barcelona
- Hurtado, Marta | Hospital del Mar
- Millat, Sílvia | Hospital Universitari Bellvitge
- Moharra, Montserrat | Agència de Qualitat i Avaluació Sanitàries de Cataunya (AQuAS)
- Monte, Rafael | Hospital Universitario Lucus Augusti, Lugo
- Portella, Eduard | Shared Patient Experience asbl
- Sant, Anna | Fundació Assistencial Mútua de Terrassa
- Vinyets, Joan | Hospital Sant Joan de Déu
COLLABORATORING ORGANISATIONS
Supporters of SPX
Institutional support for the Colloquium
DISCOVER BARCELONA
Join us this autumn in the vibrant and internationally renowned capital of Catalonia. With its incredible modernist architecture, modern infrastructures, and coastal charm, Barcelona offers an unparalleled experience.
The 5th SPX International Colloquium will take place across several distinctive venues throughout the city including the World Trade Center, on October 9 and 10, located in the seaside neighborhood of Port Vell.
Explore more about what Barcelona has to offer and make the most of your visit!
