Born in 2019 with the desire to share, train and debate around the patient experience, the Shared Patient Experience association is pleased to announce its 4th Colloquium on the theme of the patient experience as a structuring lever for health services, which will be held in October in Marseille.

This 4th edition of the SPX International Colloquium will take place over 3 days (1 day of training + 2 days of conference). The two days of the colloquium (11 and 12 October) will be structured around 4 plenary sessions, 12 paper sessions and a poster exhibition. They will be complemented by a pre-conference training day (10 October) with a proposal of 5 courses.

The languages of the conference and the training sessions are French and English. This event is aimed at all professionals, regardless of their discipline or the model of their health structure, since the topics addressed concern all managers working to strengthen the value developed for patients.

SPX International Colloquium 2023

The patience experience as a structuring lever for health services


When? 10, 11, 12 October 2023
Where? Palais du Pharo, Marseille (France)
Who can participate? All healthcare professionals, whatever their discipline or structure model
Price: Take advantage of the Early Bird rate by booking before April 1st 2023 via the Registration page

Call for authors

Would you like to participate in the SPX International Colloquium as an author?

There are several ways to participate: individual presentation, group presentation, poster exhibition…

Send us your proposal and our organising committee will contact you after reviewing it.

Plenary Sessions

Today’s society prioritises new values: accessibility, immediacy, transparency, personalisation, participation in decision-making, etc. These dominant values have a considerable influence on people’s expectations. These dominant factors have a considerable influence on people’s expectations. In this context, health systems must logically adapt. The appropriation of these values implies a new positioning of patients, both in their perception of new needs and in their active participation through the co-creation of solutions.

In this way, the patient experience becomes the lever that promotes innovation, through a way of doing things differently or something else entirely, with a consequent increase in value. With this new situation, health institutions, at the initiative of the teams responsible for governance and good operation, bear the responsibility of incorporating this perspective in order to make the most of its potential.

In health today, three phenomena coexist in a paradoxical way. All three are necessary, positive, contributing to improving the value of the results of health interventions. Nevertheless, this coexistence creates problems of understanding and compatibility. The patient experience ensures that patients’ values and expectations are respected, reconciling the best technical options with personalised care. At the same time, current funding patterns are driving the standardisation of processes and the reduction of services that do not contribute to health outcomes. It is clear that standardisation and personalisation are often contradictory variables.

Digital transformation often contributes to efficiency by ensuring personalised care, but in doing so it partially replaces human work. So how can we ensure that hightech and hightouch are reconciled?

Facilitating the understanding, development and links between these three key trends is becoming a crucial issue for health systems.

The patient has become an informed and more demanding individual regarding health services. Indeed, the digital transformation has progressively contributed to the decrease of the information asymmetry between health professionals and patients. The observable consequence is the willingness of the patient to want to participate in the decision making process concerning his health… because, even if he does not control everything, he knows perfectly well what he does not want, as far as his expectations are concerned.

A joint and iterative decision-making process forms the basis of the shared clinical decision, a bidirectional flow of information where the professional presents the theoretical-technical information, while the patient describes his or her personal findings.

It is an approach in which both clinicians and patients share the best available evidence when faced with the task of making decisions; an approach that allows patients to choose from informed preferences, confident that they are supported in doing so, thus reaching a therapeutic decision according to their personal values.

To consider moving your organisation towards the patient experience is to engage in a total cultural change. This approach implies all the management steps known to date when talking about acculturation. Apart from the need to involve all the professions, the patient experience requires each professional to personally adopt an attitude of active listening to an actor who remained silent until society as a whole gave him a voice: the patient.

So how should this approach be deployed? Do we need a pilot? Who are the ambassadors? Is it wise to invest resources in the patient experience in a context of recession?

One thing is certain, whatever the starting point, the patient experience will systematically contribute to deconstructing the silos that still exist in most organisations, because only the patient connects all the professionals.


The 4th SPX International Colloquium will be held in Marseille on 10, 11 and 12 October 2023 at the Palais du Pharo, an exceptional venue for debate and exchange. The Palais du Pharo is located at the entrance to the Old Port of Marseille, opposite to Fort Saint Jean and the MuCEM.

It was built between 1858 and 1871. With the fall of the Empire, the palace was given to Empress Eugenie, who transferred it to the city. The place was successively transformed into a medical school from 1904, then into a congress center from 1997.

It is on the first and second floors of this emblematic historical place of Marseille that the Colloquium will take place during these three days.

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