SPX INTERNATIONAL COLLOQUIUM
Born in 2019 with the desire to share, train and debate around the patient experience, the Shared Patient Experience association is pleased to announce its 4th Colloquium on the theme of the patient experience as a structuring lever for health services, which will be held in October in Marseille.
This 4th edition of the SPX International Colloquium will take place over 3 days (1 day of workshop + 2 days of conference). The two days of the colloquium (11 and 12 October) will be structured around 4 plenary sessions, 12 paper sessions and a poster exhibition. They will be complemented by a pre-conference workshop day (10 October) with a proposal of 6 workshops.
The languages of the colloquium and the workshops are French and English. This event is aimed at all professionals, regardless of their discipline or the model of their health structure, since the topics addressed concern all managers working to strengthen the value developed for patients.
SPX International Colloquium 2023
The patience experience as a structuring lever for health services
Call for authors of communications
Any unsolicited communication proposal for the 4th SPX International Colloquium will be submitted for the opinion of the Scientific Committee. As authors, you have three different ways to present your communication:
- An individual communication, formalized via the form. After acceptance by the Scientific Committee, the individual communication will be included in a session bringing together other communications dedicated to the same subject.
- An integrated session of communications (4 or 5 communications maximum) concerning the same subject, formalized via the form. In this formula, the Scientific Committee will also ensure that the majority of participants come from different institutions.
- A shared poster. This third method invites you to share an initiative/experience developed within your establishment. In this formula, you will be able to exhibit your poster and participate in a group of exchanges of practices improving the patient experience. To do this, complete the form.
The proposal via the digital form must be completed before June 15, 2023.
In all three cases, the Scientific Committee endorses the final decision.
In all three cases, final acceptance will be validated after your formal registration for the Colloquium.
As examples, here are some themes to which you can refer. The list is not exhaustive and any proposal related to the patient experience will be left to the discretion of the Scientific Committee.
- The design of support processes in the delivery of services.
- Shared clinical decisions: professions, responsibility, commitment.
- Definition of the criteria to be used in the measurement of PX results.
- The development of physical spaces and the environment.
- Technology adoption.
- Participation and decision-making in the governance of the institution.
Implementation of patient experience and change management. - Information and communication with patients.
Plenary Sessions | 11, 12 October
Considering the evolution of one’s organisation towards the patient experience means committing to a total change of culture. Apart from the need to involve all the professions, the patient experience requires each professional to adopt a personal attitude of active listening to a player who was mute until society as a whole gave him a voice: the patient.
So, how do we deploy this approach? One thing is certain, whatever the starting point, the patient experience will systematically contribute to deconstructing the silos that still remain in most organisations, because only the patient connects all professionals.
Joan Escarrabill | HOSPITAL CLÍNIC BARCELONA, Spain
Emmanuelle Garnier | CHU MONTPELLIER, France
Emmanuelle Hoche | UNICANCER, France
Marc Noppen | UZ BRUSSEL, Belgium
In healthcare today, three phenomena coexist, which are both necessary and paradoxical. The patient experience ensures that patients’ values and expectations are respected, reconciling the best technical options with personalised care.
At the same time, current funding patterns are driving the standardisation of processes and the reduction of services that do not contribute to health outcomes. Digital transformation often contributes to efficiency, ensuring personalised care; but in doing so, it partially replaces human work. Facilitating the understanding, development and linkages between these three key trends is becoming a crucial issue for health systems.
Amah Kouevi | INSTITUT FRANÇAIS DE L’EXPÉRIENCE PATIENT, France
Cécile Monteil | ASSISTANCE PUBLIQUE DES HÔPITAUX DE PARIS, France
Céline Orhond | CLINIQUE PASTEUR, France
Joan Barrubes | ESADE, Spain
Today’s society prioritises new values: accessibility, immediacy, transparency, personalisation, participation in decision-making, etc. These dominant values have a significant influence on people’s expectations. These dominant values have a strong influence on people’s expectations. Against this background, health systems must logically adapt. The appropriation of these values implies a new positioning of patients, both in their perception of new needs and in their active participation through the co-creation of solutions. In this way, the patient experience becomes a lever of innovation and a source of value. With this new situation, healthcare institutions have a responsibility to incorporate this perspective in order to make the most
of its potential.
Florence Arnoux | FÉDÉRATION HÔPITAUX FRANÇAIS-PACA, France
Raquel Pereira | UNIVERSITÉ CITÉ PARIS, France
Eduard Portella | CONSULTANT INTERNATIONAL, Spain
Alba Nicolas | ONE CLINIC, France
Workshops | 10 October
On the occasion of the pre-colloquium day which will take place on 10 October at the Palais du Pharo, 6 workshops will be offered to participants who wish to go deeper into certain themes:
- Setting up a patient committee: steps and tools | Nathalie Delbrassine & Sylvie Chevigné Drouguet
- The use of Design Thinking in health | Laurent Boronad
- Evaluating the impact of a patient experience strategy and projects | Guillaume Rousson
- Patient experience and participatory action research | Joan Escarrabill & Anne-Sophie Gresle
- Therapeutic communication with self and others | Sahar Lahabi
- Achieving patient-centered care through shared decision making | Montse Moharra
Workshops
On the occasion of the pre-colloquium day which will take place on 10 October at the Palais du Pharo, 6 workshops will be offered to participants who wish to go deeper into certain themes:
- Setting up a patient committe: steps and tools
- The use of Design Thinking in health
- Evaluating the impact of a patient experience strategy and projects
- Patient experience and participatory action research
- Therapeutic communication with self and other
- Achieving patient-centered care through shared decision making
Marseille
The 4th SPX International Colloquium will be held in Marseille on 10, 11 and 12 October 2023 at the Palais du Pharo, an exceptional venue for debate and exchange. The Palais du Pharo is located at the entrance to the Old Port of Marseille, opposite to Fort Saint Jean and the MuCEM.
It was built between 1858 and 1871. With the fall of the Empire, the palace was given to Empress Eugenie, who transferred it to the city. The place was successively transformed into a medical school from 1904, then into a congress center from 1997.
It is on the first and second floors of this emblematic historical place of Marseille that the Colloquium will take place during these three days.
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