Approaches and tools for the development of the patient experience in health services
In recent years, value measurement has become a priority topic in most modern health systems. It constitutes a new paradigm in the assessment of the results of health and medico-social services. In fact, the value of a service must be judged by the people who receive it. The patient experience is becoming an inescapable subject, for the entire organization: health professionals, managers and all employees.
Training in tools and methodologies for the development of the patient experience in health services
The objective of the SPX Always On 2021 International Colloquium training program is to provide an overview of the main tools and methodologies needed to implement patient experience optimization initiatives.
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