Training sessions on methodologies and tools that have proven their added value for the implementation of patient experience projects.
These training sessions will be held between September and November 2021, with presentations in French, Dutch, English and Spanish.
The objective of the SPX ALWAYS ON 2021 INTERNATIONAL COLLOQUIUM training program is to provide an overview of the main tools and methodologies needed to implement patient experience optimization initiatives, around 4 main themes:
- Analysis of the patient journey within an institution.
- Analysis of unmet patient needs.
- Metrics to measure, track and evaluate the patient experience.
- Design and prototyping of solutions
The training will take place over 5 weeks, with a face-to-face session, guided readings as well as practical exercises.
The training will be conducted in French, Dutch, English, and Spanish, depending on the number of registrations received. Minimum number of participants required per language group: 25 people.
Acceptance is by order of registration.
A certificate will be provided to each participant.