Privacy Policy

This is the website of Shared Patient Experience (SPX), an association under public law whose:

  • address of the registered office is located at Boulevard du Jardin Botanique 32, 1000 Brussels, Belgium ;
  • company number is BE0728.543.244. Ph.: +32 486 617 768

Please read the following contract to find out how your personal data will be processed.

This document is an integral part of the legal notices of the site. It is subject to change. This version is dated July 16, 2019.

Legal framework and scope

SPX undertakes to comply with the privacy legislation in Belgium: the processing of personal data relating to this site is subject to the law of 8 December 1992 on the protection of privacy and the general data protection regulation (RGPD) 2016/679 of 27 April 2016, which came into force on 24 May 2018.

This privacy agreement is valid for all pages hosted on SPX. It does not apply to pages hosted by other organizations to which we may refer and whose confidentiality agreements may be different.

This policy concerns:

  1. your visit to this website and the use of cookies for a better browsing experience;
  2. the various forms completed to request information.

Cookies for a better browsing experience What is a cookie?

A cookie is a small text file placed and stored on your computer when you visit a website. Cookies are very useful, among other things, to recognize site users, improve their browsing experience and improve the security of web pages. They do not record your name, address or other personal data.

Only the website that created the cookie can access the file, which contains only text and cannot perform any action on your computer*. It is only used to provide additional information to your browser.

* The term “computer” here includes computers, smartphones, tablets and any other device that provides access to the Internet.

There are two types of cookies:

  1. Session cookies or temporary cookies, which will be deleted from your computer as soon as you close the session and browser.
  2. Permanent cookies, which will remain on your computer for a longer period of time (depending on a defined “lifetime”) or until you delete them manually.

Your cookie preferences

By default, most browsers accept cookies. However, if you do not want cookies to be stored on your computer, you can change your browser settings to block all or some cookies in particular. Please be aware that, in this case, browsing the SPX website will still be possible, but you may reduce your browsing experience and the access to certain pages of the site will be denied.

Disabling cookies only concerns the computer and browser used to disable them. If you use several computers or browsers, you must repeat the operation for each computer and each browser. Consult the help function or the support website of your browser to find more detailed information on the way in which you can enable, disable and delete cookies.

Collected personal identifying information

When you visit our site, you may voluntarily and knowingly share information, for example by sending messages or questions to this site or by subscribing to a newsletter. These will then be “personal data”.

The term “personal data” includes all information relating to an identified or identifiable natural person. A person is identifiable when he or she can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements specific to his or her physical, physiological, mental, economic, cultural or social identity. For example: a person’s first and last name, address, telephone number, e-mail address, preferences, origin, gender, etc. A person’s business address and telephone number are also personal data.

Compliant data management and storage

Your personal data are stored in our databases only when you subscribe to a newsletter or event. Unless you request it, this data will be stored on our servers, located at the Boulevard du Jardin Botanique 32, 1000 Brussels, for the time necessary to achieve the purpose for which they were collected, and for a maximum period of 5 years.

SPX commits in honor to respect the legal conditions of confidentiality applicable in Belgium and not to share this information with other companies for commercial or other purposes, nor to communicate it to commercial databases. This personal data are only shared with third parties if required and authorized by law.

Data use by Shared Patient Experience

This data are only collected as part of SPX’s specific activities, such as requests for information, requests for appointments, subscriptions to newsletters, subscriptions to events, etc.

In all circumstances, you have the right to consult and obtain, modify, delete, limit or oppose the use of your data.

Security of the collected information

Once the data received, SPX is committed to doing its best to ensure the security of its systems. We take all necessary measures to ensure that this information is being processed in a secure way.

Access, modification or deletion of personal data

In accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data and the general data protection regulation (RGPD) of 27 April 2016, any user who has posted directly or indirectly nominative information on this site has the following rights concerning his personal data:

  • Right of information and access: you can request the communication of personal information about yourself.
  • Right of rectification: you can request the rectification of your personal information. This allows you to correct any inaccuracies and complete incomplete data.
  • Right of deletion (“right to forget”): you can request that your personal data are completely deleted from our databases.
  • Right to limit the procession of personal data: you may object to the use of personal information about you.
  • Right to data portability: you can obtain the personal data applicable to you in an electronic, current and structured form.
  • Right of opposition: you can oppose prospecting, direct marketing and profiling practices.

To exercise your rights, send a written and signed request to SPX. Please specify the postal or e-mail address to which the reply could be sent. We may ask you to identify yourself before we can respond to the above requests. You can identify yourself with a copy of your identity card.

In the event of a complaint concerning the processing of your personal data, you always have the right to file a complaint with the Privacy Committee, the supervisory authority in the field of privacy protection.