SPX INTERNATIONAL COLLOQUIUM 2024
Join us for the 5th SPX International Colloquium
Together, towards a global and collaborative Patient Experience
This event is aimed at all professionals, regardless of their discipline or the model of their health structure, since the topics addressed concern all managers working to strengthen the value developed for patients.
WHEN? 8, 9, 10 October 2024
WHERE? Barcelona, Spain – See programme for specific locations.
LANGUAGES: The languages used during the colloquium will be English, French and Spanish. Please note that some activities may only be available in only one of these languages. See the programme of activities below for details.
PRICE: Check the rates available on the Registration page.
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The SPX International Colloquium 2024 will start in
ORGANISING COMMITTEE
- Balzategui, Markel | Hospital de la Santa Creu i Sant Pau
- Bustillo, Cristina | Fundació TIC Salut i Social
- Gresle, Anne-Sophie | Hospital Clínic de Barcelona
- Hurtado, Marta | Hospital del Mar
- Millat, Sílvia | Hospital Universitari Bellvitge
- Moharra, Montserrat | Agència de Qualitat i Avaluació Sanitàries de Cataunya (AQuAS)
- Monte, Rafael | Hospital Universitario Lucus Augusti, Lugo
- Portella, Eduard | Shared Patient Experience asbl
- Sant, Anna | Fundació Assistencial Mútua de Terrassa
- Vinyets, Joan | Hospital Sant Joan de Déu
CALL FOR AUTHORS OF COMMUNICATIONS
Would you be interested in contributing to the 5th SPX International Colloquium? All interested authors are encouraged to submit their communication proposals for evaluation by the Scientific Committee before 18 August 2024 via the online submission form.
All proposals related to the patient experience are welcomed and encouraged, encompassing a broad spectrum of topics including, but not limited to:
- The design of support processes in the delivery of services.
- Shared clinical decisions: professions, responsibility, commitment.
- Definition of the criteria to be used in the measurement of PX results.
- The development of physical spaces and the environment.
- Technology adoption.
- Participation and decision-making in the governance of the institution.
- Implementation of patient experience and change management.
- Information and communication with patients.
The Scientific Committee endorses the final decision and final acceptance will be validated only after your formal registration for the Colloquium.
SCIENTIFIC COMMITTEE
PRESIDENT
Frédéric Addor (Switzerland)
MEMBERS
González, Iria (Spain)
Hardouin, Laure (France)
Goodburn, Lesley (UK)
Moulins, Valérie (France)
Moeckli, Christian (Switzerland)
Olivier, Philippe (Belgium)
Patricio, Rui (Portugal)
Pérez Piñero, Maribel (Spain)
Vinyets, Joan (Spain)
Please note that the scientific committee is currently being constituted and that this list may be completed at a later date.
JOIN SPX
Would you like to make a commitment to the patient experience? Find out how to become an SPX member.
Our members benefit from exclusive discounts on all our activities, including the SPX International Colloquium 2024 in Barcelona.
Join us to improve the patient experience together!
Call for Start-ups
Calling start-ups in the health and social care sector or businesses that add extra value to the patient experience.
- To find out what your participation in the SPX International Conference entails, please consult this document. By registering, you agree to be subject to the bases.
- Registrations will be open until 1 September.
GENERAL SCHEDULE FOR THE COLLOQUIUM
9:30 – 10:00 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
10:00 – 12:30 : WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
12:30 – 13:30 : Lunch break (lunch is included in your registration) | Accueil PHAR CLUB (1st floor)
13:30 – 15:30 : CONTINUATION OF WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
15:30 – 15:45 : Break
15:45 – 17:00 : CONTINUATION AND END OF WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
9:00 – 9:30 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
9:40 – 10:00 : Opening speech in presence of Mr Stéphane Pardoux, CEO of ANAP | Room La Major (2nd floor)
10:00 – 11:30 : PLENARY SESSION
- Implementing the patient experience: a paradigm shift | Room La Major (2nd floor)
11:30 – 11:45 : Break
11:45 – 12:45 : COMMUNICATION SESSIONS – Registration form
- Session A – Patient experience in psychiatry | Room Notre-Dame (2nd floor)
- Session B – Patients – professionals, symmetries and asymmetries | Room Lacydon (1st floor)
- Session C – Taking patients into account in care pathways, experience sharing | Room Saint-Jean (1st floor)
- Session D – Patient experience and oncology | Room MUCEUM (2nd floor)
12:45 – 13:45 : Lunch break (lunch is included in your registration) | Accueil PHAR CLUB (1st floor)
14:00 – 15:30 : PLENARY SESSIONS
- The patient experience in digital care and the context of efficiency | Room La Major (2nd floor)
15:30 – 16:00 : Break
16:00 – 17:00 : COMMUNICATION SESSIONS – Registration form
- Session A – Sharing Practical Experiences: Complaints and mediation to improve the patient experience. Looking back over 11 years of experience | Room MUCEUM (2nd floor)
- Session B – Living lab, design of structures and organisations dedicated to improving PX | Room Saint-Jean (1st floor)
- Session C – Involving patients in governance bodies – different models | Room Notre-Dame (1st floor)
- Session D – Involving patients in the design of solutions | Room Lacydon (2nd floor)
17:15 – 18:30 : Exterior group picture followed by a networking drink | Accueil PHAR CLUB (1st floor)
8:30 – 9:00 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
9:00 – 9:20 : Opening speech in the presence of Ms Béatrice M’Bark, Chairwoman of Mobydi | Room La Major (2nd floor)
9:30 – 11:00 : PLENARY SESSION
- Shared clinical decisions, beyond simple consent | Room La Major (2nd floor)
11:00 – 11:30 : Break
11:30 – 12:30 : COMMUNICATION SESSIONS – Registration form
- Session A – Patients in governance structures – feedback from different establishments | Room Notre-Dame (2nd floor)
- Session B – Patient experience in coordinated care structures | Room MUCEUM (2nd floor)
- Session C – From gathering patient experience to action. Methods and structures, the place of tools? | Room Lacydon (1st floor)
- Session D – Instilling cultural change | Room Saint-Jean (1st floor)
12:30 – 13:30 : Lunck break (lunch included in your registration) | Accueil PHAR CLUB (1st floor)
13:30 – 15:00 : PLENARY SESSION
- Patient experience, innovation, and value | Room Salle La Major (2nd floor)
15:00 – 15:30 : Break
15:30 – 16:30 : COMMUNICATION SESSION – Registration form
- Session A – Sharing Practical Experiences: Patient partner and patient experience, looking back over 3 years of action | Room MUCEUM (2nd floor)
- Session B – Beyond care | Room Saint-Jean (1st floor)
- Session C – Involvement of patients in facilitating their peers’ journeys | Room Lacydon (1st floor)
16:30 – 17:00 : Closing speech | Room La Major (2nd floor)
| Time | Activity | Subject | Room |
| 9:30 – 10:00 | Welcome and accreditation of participants | PHAR CLUB Reception – 1st floor | |
| 10:00 – 12:30 | Workshop Part 1 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor | ||
| 12:30 – 13:30 | Lunch break | 1st floor | |
| 13:30 – 15:30 | Workshop Part 2 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor | ||
| 15:30 – 15:45 | Coffee break | 1st floor | |
| 15:45 – 17:00 | Workshop Part 3 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor |
| Time | Activity | Subject | Room |
| 8:30 – 09:00 | Welcome and accreditation of participants | PHAR CLUB Reception – 1st floor | |
| 9:00 – 09:20 | Opening speech in the presence of Ms Béatrice M’Bark, Chairwoman of Mobydi | Room La Major – 2nd floor | |
| 09:30 – 11:00 | PLENARY SESSION | Shared clinical decisions, beyond simple consent | Room La Major – 2nd floor |
| 11:00 – 11:30 | Break | ||
| 11:30 – 12:30 | COMMUNICATION SESSIONS | Session A – Patients in governance structures – feedback from different establishments | 1st floor + 2nd floor |
| Session B – Patient experience in coordinated care structures | 1st floor + 2nd floor | ||
| Session C – From gathering patient experience to action. Methods and structures, the place of tools? | 1st floor + 2nd floor | ||
| Session D – Instilling cultural change | 1st floor + 2nd floor | ||
| 12:30 – 13:30 | Lunch break | ||
| 13:30 – 15:00 | PLENARY SESSION | Patient experience, innovation and value | Room La Major – 2nd floor |
| 15:00 – 15:30 | Break | ||
| 15:30 – 16:30 | COMMUNICATION SESSIONS | Session A – Sharing Practical Experiences: patient partner and patient experience, looking back over 3 years of action | 1st floor + 2nd floor |
| Session B – Beyond care | 1st floor + 2nd floor | ||
| Session C – Involvement of patients in facilitating their peers’ journeys | 1st floor + 2nd floor | ||
| 16:30 – 17:00 | Closing speech | Room La Major – 2nd floor |
PROGRAMME OF ACTIVITIES
Pre-colloquium activities | 8 October
On the occasion of the pre-colloquium day which will take place on 8 October a wide programme of satelite activities will be offered to participants who wish to go deeper into certain themes.
More information coming soon.
Plenary Sessions | 9, 10 October
A total of 4 plenary sessions will be held on 9 and 10 October at the World Trade Center auditorium.
The languages in which the sessions will be available will be confirmed soon.
The healthcare domain requires professionals to extend beyond the traditional boundaries of their respective roles. The spectrum of integrated collaboration involves all stakeholders: from caregivers to patients, technology and medical equipment providers, logistics, medical transportation, information systems, and regulatory bodies, among others. It is a collective and global commitment that transcends sectoral limitations. Patient experience is a social imperative that concerns us all, but also a reliable means to enhance performance and outcomes in the healthcare field.
Location : Auditorium – World Trade Center Barcelona
When it comes to innovation and value creation, a deep understanding of patient needs leads to innovations that are tailored to real expectations. Throughout the process, by gathering direct feedback, it becomes easier to identify shortcomings that need to be rectified: co-construction is one of the keys to innovation in healthcare, because it encourages professionals to look at everyday life from a new angle.
Location : Auditorium – World Trade Center Barcelona
To ensure acting appropriately, stakeholders must embrace the new values arising from society’s evolution. Navigating a world in perpetual change isn’t easy, and this is where the patient experience sets the course. Considering daily life in the healthcare field through the patient experience involves adapting the behaviors of all collaborators. In addition to ensuring doing things well, it will also be necessary to learn to do the right things, to make informed decisions in all circumstances.
Location : Auditorium – World Trade Center Barcelona
Patient experience must be assessed to measure its impacts. Considering this from the outset of initiatives allows us to determine if the set objectives will concretely improve patients’ experiences. Additionally, it’s crucial to incorporate result measurement indicators into institutional dashboards.
Location : Auditorium – World Trade Center Barcelona
Communication sessions | 9, 10 October
In addition to the plenary sessions, the programme of the Colloquium will be completed by a number of communication sessions spread over the days of 9 and 10 October.
Would you be interested in contributing as an author of communications? Our call for authors is open until 15 July 2024.
Innovation Corner | 11, 12 October
Join us on 11 and 12 October in the Foyer PHAR CLUB area and the Joliette and Estaque rooms on the 1st floor to meet companies and institutions working to improve the patient experience through the development of innovative solutions. The stands will be open throughout the two days.
Would you like to have a one-to-one discussion with one of these companies during the conference? Make an appointment with the representative by clicking on the logo of the organisation you wish to meet below.
COLLABORATORING ORGANISATIONS
Supporters of SPX
Institutional support for the Colloquium
DISCOVER BARCELONA
Join us this autumn in the vibrant and internationally renowned capital of Catalonia. With its incredible modernist architecture, modern infrastructures, and coastal charm, Barcelona offers an unparalleled experience.
The 5th SPX International Colloquium will take place across several distinctive venues throughout the city including the World Trade Center, on October 9 and 10, located in the seaside neighborhood of Port Vell.
Explore more about what Barcelona has to offer and make the most of your visit!
WHERE TO STAY?
The SPX International Colloquium 2024 will be hosted at the World Trade Center on October 9 and 10.
The pre-colloquium (October 8) will take place across 4 satellite hospitals:
- Hospital de la Santa Creu y Sant Pau
- Hospital del Mar
- Hospital de Sant Joan De Déu
- Hospital Clínic
All participants to the pre-colloquium activities will be conducted to the Hospital de la Santa Creu y Sant Pau at the end the day for a closing activity.
If you are looking for a comfortable and budget-friendly place to stay during the event, we recommend the Hotel Market Barcelona (30 minutes walk from the World Trade Center).
