There are several ways and methods to collect the real need of patients. The patient committee is one of them, but how to organise it in your institution?
Feedback is an expression of a feeling that can be positive or negative, but always constructive in a care relationship.
How much effort does it take to engage your organisation in the culture of patient experience? Is it really worth it? [Podcast only available in french] Le Podcast de SPX · Episode 1: Expérience patient: un bon investissement?