Rules and Regulations

Article 1. Purpose of the SPX European Awards

Shared Patient eXperience (SPX) aims to bring together organisations that promote patient experience to exchange knowledge and best practice on this topic.

The SPX European Awards 2024 recognise the best and most inspiring initiatives that can help improve the patient experience in an organisation. Each project honoured must significantly improve the patient experience in an organisation.

In the case of digital initiatives, they contribute to improving patient care and the patient experience. More often than not, they support better patient care.

Article 2. Prices

A cheque for €5,000 will be awarded to the winner in each category.

Each winner will also become a member of SPX for a year, and will benefit from widespread communication about the initiative via social networks.

Article 3. Categories and target audience

  • The patient experience in hospital care. (Target audience: hospitals)
  • The patient experience in medical and social care. (Target audience: medico-social institutions*. 
  • Experience in outpatient care. (Target audience: ambulatory organisations)
  • The patient experience in non-presential care using digital tools that will contribute significantly to improving the patient experience (Target audience: digital companies)

* Medico-social institutions are value-adding services provided to people who need and benefit from the value created by the synergy in services.

Article 4. Admission and selection criteria

As part of these Awards, the patient experience must include three essential aspects:

▪ Proactive research and identification of expectations and needs not explicitly expressed by patients.

▪ Proactive involvement of patients in research and co-construction of solutions.

▪ Patient involvement in defining outcome measurement criteria and their value contribution.

The SPX European Awards are intended to highlight projects and initiatives that relate to these different aspects.

Digital initiatives can help to improve patient care and experience.

4.1. Admission criteria

  • The initiative promotes PX
  • An innovative initiative
  • The initiative shows added value in its results
  • The initiative was co-created with patients/relatives to meet their expectations/needs.
  • The initiative is still in place
  • The initiative relates to actions carried out by the institution itself
  • The same organisation may submit several projects if it so wishes.
  • A project that has been nominated in one of the previous editions but has not been elected may apply again if it has evolved significantly since its last application and if it meets the selection criteria.
  • The previous year’s winner cannot take part.
  • The same institution can only win one prize, even if it submits several initiatives in different categories.
  • The sponsor of a category may not be a member of the jury for that category.
  • The sponsor cannot apply.

4.2. Shortlisting/selection of nominees

The juries will take different criteria into account to assess the projects admitted. These projects will be shortlisted.

A total of 16 projects (4 per category) will be shortlisted.

Then a 2nd jury, including votes from the public, will choose the winner in each category.

Article 5. Timetable

Date of the SPX European Awards: 30/04/2024 in Morges (Switzerland).

First deadline for Applications: 19/01/2024

Final deadline for applications: 28/02/2024

Applicants wishing to submit an initiative should go to the “Awards” section of the site and complete the form in English before midnight on 28/02/2024.

Date of announcement of shortlisted applications: 08/03/2024

Following pre-selection by a 1st jury, the list of pre-selected initiatives will be announced on 08/03/2024.

Video submission deadline: 22/03/2024

Shortlisted applicants undertake to submit by 22/03/2024 a short video of maximum 1min in a simple format giving a concrete summary of their initiative in English or with English subtitles.

Article 6. Obligations of successful candidates

The initiative gives SPX the right to broadcast the video submitted via its communication channels (YouTube, social networks, website, etc.) and it guarantees that it has received written consent from the people represented in the video.

The shortlisted initiatives will be put to the vote of a 2nd jury and the public vote for the final selection in each category.

If nominated, candidates agree to have their project published in a specific Shared Patient eXperience document designed to share best practice.

If nominated, candidates undertake to attend the awards ceremony on 30/04/2024, either in person or by videoconference.

Candidates undertake to answer any questions from the press regarding this event.

Candidates undertake to publicise the initiative as widely as possible.

The winners undertake to get involved in sharing good practice around their project. They also agree to provide support to anyone wishing to develop a similar initiative.

Article 7. Jury

To be chosen as the winner, the project will have to go through three stages:

  • An initial vote by a panel of SPX members will shortlist 16 initiatives, 4 per category.
  • These shortlisted initiatives will be put to the public vote.
  • A second vote will be taken by a 2ème jury (different from the 1er jury), which will choose the winner of each SPX European Awards category from the shortlisted entries.

Decisions are taken after deliberation, taking into account the selection criteria set out in the evaluation grid. Decisions are final and do not need to be justified.

The members of the jury undertake to observe the secrecy of their deliberations.

The members of the jury undertake not to be involved in any way whatsoever with a participating project.

A sponsor may not be a member of the jury.

Article 8. Public voting: regulations

Only one vote per person is accepted. The organisers reserve the right to exclude a candidate in the event of abuse or cheating.

The organiser reserves the right to modify the organisation, suspend or terminate the vote at any time and without notice in the event of force majeure or any other exceptional event beyond its control, in particular in the event of malfunctioning of the Internet network, any other problem relating to telecommunications networks, computers, Internet providers and servers, without participants or any other person being able to claim damages.

The organiser reserves the right not to count votes suspected of being fraudulent.

Except in the case of gross negligence or wilful misconduct, neither the organiser, nor its staff, nor any third parties called upon for the purposes of the vote may be held liable for any damage of any kind whatsoever that may arise during participation in the vote or as a result of the organisation of the vote. Nor can they be held liable for the modifications, suspensions and cancellations mentioned in the previous point.

Under no circumstances can the organiser be held responsible for the incorrect drafting or indication of data provided by participants, resulting in an incorrect or unknown email or postal address or telephone number for participants.

An email will be sent to both nominees and non-nominees at the end of the pre-selection process.

Article 9. Management of personal data

7.1. The organiser processes the personal data transmitted as part of the action in accordance with the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data and the Act of 13 June 2005 on electronic communications.

7.2. Participants’ personal data are processed, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), for the purposes of the smooth running of the action, and in particular in order to contact participants.

They may also be included in a database for re-use for commercial and advertising purposes by partners or third parties involved in the action or by the organiser itself.

7.3. Participants have the right to access and rectify this data and, where applicable, the right to object to its use for direct marketing purposes. To do so, participants simply need to send an email to [email protected] or unsubscribe from the newsletters they receive.

7.4. The organiser will take all necessary precautions to keep the data secret. By confirming that he/she wishes to send his/her personal data, the participant acknowledges that sending such data via the Internet is never without risk.

7.5. If you are selected and take part in the awards ceremony, photos will be taken at the event. If you do not wish to be photographed, please let [email protected] know.

Article 10: Acceptance of the rules

Decisions taken at all levels of selection are final.

The organisers accept no responsibility in the event of any dispute relating to intellectual or industrial property rights in respect of the commitments made by the candidates.

Participation in the SPX European Awards implies acceptance of these rules.

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