SPX HUB
Patient Experience Showcase
PATIENT EXPERIENCE HIGHLIGHTS
PATIENT EXPERIENCE HIGHLIGHTS
The SPX European Awards in a nutshell
VIDEO GALLERY
VIDEO GALLERY
Winning projects
Winner projects
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Edition: 2024
Country: France
Organisation: CALYDIAL
Calydial prioritizes patient experience by integrating users’ perspectives to tailor care and pathways to their needs. A dedicated Patient Experience Committee, meeting bi-monthly, includes patient advisors, user representatives, the CEO, and the quality manager. This committee promotes health democracy and raises awareness of patient experience among patients and professionals, supporting the implementation of the establishment’s strategic plan.
The Patient Experience Challenge
Category: Patient Experience in Hospital Care
Edition: 2024
Country: Monaco
Organisation: Centre Hospitalier Princesse Grace
The Patient Experience Challenge aimed to reward innovative ideas and raise awareness about improving care, comfort, and communication for patients. With 35 projects presented, the initiative showcased professionals’ dedication to enhancing patient journeys while strengthening hospital performance. By engaging teams directly, the Challenge highlighted the tangible benefits of patient-centered care for patients, staff, and the organization.
Supporting vulnerable families: towards a better perinatal experience
Category: Patient Experience in Health and Social related services
Edition: 2024
Country: Belgium
Organisation: Groupe Santé CHC
The project emphasizes the critical first 1,000 days of life, highlighting the parent-child bond and addressing financial, psychological, medical, and social challenges. By incorporating “Early Prenatal Interviews” and leveraging a multidisciplinary team, it provides early screening and tailored support for vulnerable families. This initiative enhances the patient experience by preventing developmental disorders and fostering a supportive environment for healthy child development.
Vulgaroo: Simplify medical reports with AI
Category: Patient eXperience in digital and non-face-to-face support
Edition: 2024
Country: France
Organisation: Vulgaroo
The Vulgaroo project uses generative AI to simplify complex medical reports into lay terms, reducing patient anxiety and improving understanding. In a 2023 focus group, over 90% of cancer patients supported this idea, especially for pathology and imaging exams. Vulgaroo empowers patients to make informed treatment decisions with their physicians.
Shortlisted projects
Shortlisted projects
AI-based patient experience monitoring in day care hospital
Category: Patient Experience in digital and non-face-to-face support
Edition: 2024
Country: France
Organisation: Elsan & Better World
In partnership with 10 healthcare facilities, Elsan Care and Better World developed a Day Care hospital questionnaire to capture all aspects of the patient experience, with AI analysis of free-text comments to improve care. Facilities have no administrative tasks; they simply collect email addresses and encourage patient participation. Deployed in 49 facilities covering 80,000 Day Care journeys, the next phase will expand to 89 facilities within the Elsan Group.
e-OncoSalud: remote communication and monitoring of cancer patients
Category: Patient Experience in digital and non-face-to-face support
Edition: 2024
Country: Spain
Organisation: Hospital General Universitario Gregorio Marañón
eOncoSalud is an innovative mobile app designed to enhance the care of patients on oral anticancer treatments. It improves patient autonomy by offering real-time information, communication with healthcare professionals, and personalized tracking. With features like treatment reminders, adverse effects monitoring, and direct pharmacist communication, eOncoSalud fosters a patient-centered experience that boosts health outcomes, satisfaction, and empowerment throughout the oncological journey.
PX RECOGNITION HUB
PX RECOGNITION HUB
WINNERS
Title + Hospital , country + team
(+ category)
SHORTLISTED
Category “Patient Experience in hospital care”
- The Patient Experience Challenge – Centre Hospitalier Princesse Grace, Monaco · WINNER
- Cancer: I Manage My Fatigue – Cliniques Universitaires Saint-Luc, Belgium · SHORTLISTED
- Improvement of user flow and patient experience – Althaia Xarxa Assistencial Universitaria de Manresa, Spain · SHORTLISTED
- What matters to you? – Fédération des Hôpitaux Vaudois, Switzerland · SHORTLISTED
Category “Patient Experience in health and social related services”
- Supporting Vulnerable Families: Towards a Better Perinatal Experience – Groupe Santé CHC, Belgium · WINNER
- The Individualized Interdisciplinary Intervention Plan (IIIP) – Centre Neurologique William Lennox, Belgium · SHORTLISTED
Category “Patient Experience in digital and non-face-to-face support”
- Vulgaroo: simplify medical reports with AI – Vulgaroo, France · WINNER
- AI-based patient experience monitoring in day care hospital – Elsan & Better World, France · SHORTLISTED
- e-OncoSalud: remote communication and monitoring of cancer patients – Hospital Gregorio Marañón, Spain · SHORTLISTED
- Delirium Action Month – PIPRA AG, Switzerland · SHORTLISTED
Category “Patient Experience in outpatient institutions”
- A board dedicated to patient experience – Calydial, France · WINNER
- Integrated Patient Experience Enhancement Program (IPEEP), Fresenius Medical Care España, Spain · SHORTLISTED
VIDEO GALLERY
VIDEO GALLERY
Winner projects
Winner projects
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
Shortlisted projects
Shortlisted projects
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Authors/Organisation:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies.
4th edition – 2024
VIDEO GALLERY
Winner projects
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies. Sed id mauris ornare enim condimentum molestie a non ligula. Ut euismod turpis nec blandit iaculis. Cras tristique molestie risus, at porta nulla scelerisque eu.
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies. Sed id mauris ornare enim condimentum molestie a non ligula. Ut euismod turpis nec blandit iaculis. Cras tristique molestie risus, at porta nulla scelerisque eu.
A board dedicated to Patient Experience
Category: Patient Experience in Outpatient Institutions
Country: France
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vel ante viverra sapien tristique lacinia. Aliquam dolor lorem, fringilla sit amet elit a, finibus faucibus purus. Sed volutpat eget sem et ornare. Aliquam ut volutpat ante. Curabitur pretium risus a maximus porta. Nullam egestas felis vitae venenatis ultricies. Sed id mauris ornare enim condimentum molestie a non ligula. Ut euismod turpis nec blandit iaculis. Cras tristique molestie risus, at porta nulla scelerisque eu.
Shortlisted projects
EXPLORE THE PROJECTS
EXPLORE THE PROJECTS
Calydial, a facility specialising in the management of chronic kidney disease, was distinguished at the 4th SPX European Awards for its innovative initiative to create a committee dedicated to the patient experience. We met the team to find out more about the ambitions and challenges of this project.
Winner at the 4th SPX European Awards, Groupe Santé CHC (Belgium) has been rewarded for its initiative ‘Supporting Vulnerable Families: Towards a Better Perinatal Experience’. The team shares with us the origins of the project, its development and its evolution following receipt of the award last April.
Specialized in Multiple Sclerosis treatments, the National MS Center (NMSC) took a bold move in 2015 after identifying the need to provide specific answers to recently diagnosed MS patients. By gathering a multidisciplinary team offering support to patients both inside and outside their facilities, they created a unique program – The Transmural MS team – that drastically improved patience experience.
EXPLORE THE PROJECTS
EXPLORE THE PROJECTS
A strategy centered on Patient Care
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
A strategy centered on Patient Care
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
A strategy centered on Patient Care
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
FIND OUT MORE ABOUT THE INITIATIVES
THE PATIENT EXPERIENCE FAME GALLERY
SUPPORTERS FROM PAST EDITIONS
SUPPORTERS FROM PAST EDITIONS
SUPPORTED OF OUR PAST EDITIONS
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