SPX TALKS
SPX Talks: Wednesdays for Patient Experience
Are you a healthcare professional, patient or student interested in patient experience topics?
One Wednesday a month, Shared Patient Experience is organising a short, free online event with a key player in the patient experience field to find out more and discuss different topics. Each session, moderated by an SPX member, will give the opportunity to our guests and participants to have their say. Don’t hesitate to bring your questions!
Join the SPX TALKS!
Times: Wednesdays from 12:00 to 12.30pm.
Dates: See the schedule of upcoming sessions below.
Where: Online via Teams. You will automatically receive the connection link by e-mail once you have registered.
Who can attend? The SPX Talks are open to everyone: healthcare professionals, patients, students, etc.
How do I register? Click on the registration button for the chosen session below and fill in the form to automatically receive the connection link by e-mail.
Price: Free, open access
AGENDA | Programme of SPX Talks 2025
8 JANUARY 2025
SPX TALKS – SESIÓN EN ESPAÑOL
Innovación organizativa para poner el paciente en el centro. Hacia un modelo de relación omnicanal.
Durante esta sesión de 30 minutos, hablaremos con Ana Buisan Álvarez, directora del Área de Usuarios y Comunidad en el Hospital de la Santa Creu i Sant Pau. Licenciada en ADE por la Universitat de Barcelona y posgraduada en Gestión Cultural, cuenta con amplia experiencia en marketing, comunicación y experiencia de usuario. Ha ocupado roles estratégicos en Fomento del Trabajo, el Ayuntamiento de Barcelona, y el Vall de Hebron Bcn Hospital Campus. Antes de unirse al Hospital Sant Pau, lideró proyectos clave como La Meva Salut en el Servei Català de la Salut.
Sesión moderada por Mònica Zapata.
¿Cuándo? Miércoles, 8 de enero 2025, de 15:00 a 15:30 CET.
¿Dónde? En línea, a través de Microsoft Teams. Recibirás el enlace de conexión por correo electrónico una vez confirmemos tu inscripción.
¿Quién puede participar? Profesionales de la salud, estudiantes, pacientes y cualquier persona interesada en la experiencia del paciente en general.
Idioma: ESPAÑOL
11 DECEMBER 2024
SPX TALKS – SESIÓN EN ESPAÑOL
Simulación con actores para el desarrollo de las habilidades relacionales. ¿Cómo dar malas noticias?
Durante esta sesión de 30 minutos, la Dra. Gemma Claret Teruel, adjunta del servicio de urgencias y del programa de simulación en el Hospital Sant Joan de Déu (Barcelona), compartirá su trabajoen simulación con actores para el desarrollo de las habilidades relacionales.
Sesión moderada por Patricia Ripoll, Fundación Visible.
¿Cuándo? Miércoles, 11 de diciembre 2024, de 15:00 a 15:30 CET.
¿Dónde? En línea, a través de Microsoft Teams. Recibirás el enlace de conexión por correo electrónico una vez confirmemos tu inscripción.
¿Quién puede participar? Profesionales de la salud, estudiantes, pacientes y cualquier persona interesada en la experiencia del paciente en general.
Idioma: ESPAÑOL
4 DECEMBER 2024
SPX TALKS – SESSION EN FRANÇAIS
Alliance Pep Santé
Nathalie Marquis, co-fondatrice d’Alliance PEP Santé, apporte une expertise professionnelle au service du partenariat en santé. Forte d’une expérience en coordination entre soignants, patients et acteurs externes, elle œuvre pour des parcours de soins plus fluides et centrés sur le patient. Diplômée de plusieurs DU (partenariat patient, médecine de l’obésité, coordination en santé), elle contribue à faire évoluer la médecine vers une approche globale intégrant l’expérience et le parcours de vie des patients.
Karine Barelle, patiente partenaire diplômée, est co-présidente de l’association Alliance PEP Santé et référente en éducation thérapeutique en Champagne-Ardenne. Engagée dans la pair-aidance, la promotion de la santé, la formation des soignants, et la démocratie en santé, elle contribue à des projets innovants, comme la création de ressources pour les patients et la construction d’hôpitaux. Elle est également active en recherche et dans le développement associatif pour promouvoir le partenariat en santé.
Murielle Sevenne, ancienne aidante devenue patiente experte après un parcours marqué par le cancer, est diplômée en éducation thérapeutique et partenariat en santé. Active en pair-aidance, recherche collaborative, formation des professionnels et démocratie en santé, elle intervient pour promouvoir une co-construction inclusive dans le système de santé. Co-fondatrice d’Alliance PEP Santé, elle porte des projets innovants en partenariat patient.
Pour en savoir plus : Alliance Pep Santé
Quand ? Mercredi 4 décembre de 12h00 à 12h30
Où ? En ligne via Microsoft Teams. Vous recevrez le lien de connexion par e-mail une fois que votre inscription aura été confirmée.
Qui peut participer ? Les professionnels de la santé, les étudiants, les patients et toute personne intéressée par l’expérience des patients en général.
Langue : FRANÇAIS
6 NOVEMBER 2024
SPX TALKS – FRENCH SESSION
Rencontre avec Stéphane Waha
Pair-aidance professionnelle : apports et défis pour les équipes
Stéphane Waha est formateur et accompagnateur d’équipes qui souhaitent engager des pairs-aidants. Il travaille au Smes à Bruxelles. Il est également bénévole au Funambule où il anime des groupes de paroles pour les personnes qui vivent avec le trouble bipolaire mais aussi leurs proches.
Pour en savoir plus :
Développer la pair-aidance professionnelle : pratiques et perspectives
Quand ? Mercredi 25 septembre de 12h00 à 12h30
Où ? En ligne via Microsoft Teams. Vous recevrez le lien de connexion par e-mail une fois que votre inscription aura été confirmée.
Qui peut participer ? Les professionnels de la santé, les étudiants, les patients et toute personne intéressée par l’expérience des patients en général.
Langue : FRANÇAIS
The SPX Talks in English are taking a break over the summer and will return in September. Subscribe to the SPX newsletter to keep up to date with the next sessions!
REPLAY | Rewatch the previous sessions of the SPX Talks
PREVIOUS SESSIONS
27 NOVEMBER 2024
SPX TALKS – TECH SESSION
Healing Through Music : How Music Therapy Enhances Patient Care at the American Hospital of Paris
Dr Gilles Boccara, anaesthetist and intensive care physician at the American Hospital of Paris, and Pierre Le Corre, CEO at Music Care, will share during this session their experience of enhancing patient care with music therapy.
Discover more about Music Care.
When? Wednesday 27 November from 12:00 to 12:30pm
Where? Online via Microsoft Teams. You will receive the connection link by email once your registration has been confirmed.
Who can attend? Healthcare professionals, students, patients and anyone interested in the patient experience in general.
Language: ENGLISH
25 SEPTEMBER 2024
SPX TALKS – TECH SESSION
Patient experience, point of view of a CIO who’s a two-time cancer survivor
Cris Ross has been Chief Information Officer of Mayo Clinic since 2012. Earlier, he held business and technology leadership roles with Surescripts, CVS / MinuteClinic, and UnitedHealth Group. He was voted Healthcare CIO of the Year in 2022 by Inspire CIO.
A two-time cancer survivor, he is the co-author of “Diagnosed” with Ed Marx and speaks often about improvement of patient experience. He has served on advisory boards for many U.S. government agencies. He is past chair of the Board of HIMSS (Healthcare Information Management Systems Society). He was educated at the University of Minnesota and Yale University.
When? Wednesday 25 September from 12:00 to 12:30pm
Where? Online via Microsoft Teams. You will receive the connection link by email once your registration has been confirmed.
Who can attend? Healthcare professionals, students, patients and anyone interested in the patient experience in general.
Language: ENGLISH
26 JUNE 2024
In Conversation with Mark Duman
Human-Centered Healthcare: Innovating Through Patient Experiences and Co-Creation
Mark Duman is a clinician, management consultant, and patient advocate who enhances organizational offerings by unlocking patient and public potential. He applies the ILLUMINATE tool to boost patient engagement. Notable achievements include installing a Cerner EHR component in Scotland in 1994 and developing the award-winning PharmAssist system at Lewisham NHS Hospital to aid ethnic minorities. At The King’s Fund, he advanced shared clinical decision-making and authored the best-selling ‘Producing Patient Information.’
His career spans roles at the BBC, where he created health interventions, and in consulting for clients such as Cancer Research UK, NHS England, and Microsoft. Mark founded the Patient Information Forum, holds various advisory roles, and is an Ambassador for NHS England’s Personalised Care Institute. He is also a former Public Governor for the Northern Care Alliance NHS Foundation Trust and a HIMSS Patient Leader.
To find out more:
- LinkedIn: Mark Duman
- Youtube: Watch Mark Duman at Next Pharma Stuff
26 JUNE 2024
In Conversation with Mark Duman
Human-Centered Healthcare: Innovating Through Patient Experiences and Co-Creation
Mark Duman is a clinician, management consultant, and patient advocate who enhances organizational offerings by unlocking patient and public potential. He applies the ILLUMINATE tool to boost patient engagement. Notable achievements include installing a Cerner EHR component in Scotland in 1994 and developing the award-winning PharmAssist system at Lewisham NHS Hospital to aid ethnic minorities. At The King’s Fund, he advanced shared clinical decision-making and authored the best-selling ‘Producing Patient Information.’
His career spans roles at the BBC, where he created health interventions, and in consulting for clients such as Cancer Research UK, NHS England, and Microsoft. Mark founded the Patient Information Forum, holds various advisory roles, and is an Ambassador for NHS England’s Personalised Care Institute. He is also a former Public Governor for the Northern Care Alliance NHS Foundation Trust and a HIMSS Patient Leader.
To find out more:
- LinkedIn: Mark Duman
- Youtube: Watch Mark Duman at Next Pharma Stuff
22 MAY 2024
Talking with Lien Lapiere
Empowering Patient Voices: Innovating Healthcare through Patient Advisory Councils, Journey Mapping, and Experience-Based Training in a large acute care hospital
Lien Lapiere is an experienced professional in quality in healthcare, currently serving as a process facilitator at AZ Groeninge, a leading general hospital in Kortrijk, Belgium. AZ Groeninge is a modern hospital known for its high-quality medical care and innovative approaches to patient care. As a process facilitator, Lien focuses on improving patient participation at meso and macro levels, ensuring that patients’ voices are heard and integrated into decision-making processes.
Her expertise lies in facilitating collaborative environments where the perspectives of patients are incorporated into policy and practice development, resulting in a more patient-centered approach to healthcare. With a deep understanding of the complex dynamics of the healthcare sector, Lien strives to enhance the quality of care and strengthen the patient experience.
20 MARCH 2024
In conversation with Stefan Gijssels
How integrating the voice of the patient can help to optimise care
Stefan Gijssels is chair of the Patient Expert Center, an organisation that trains patients to become Patient Experts, so that they can assist other patients or represent their organisation towards professional audiences. As a colorectal cancer survivor, he co-founded Digestive Cancers Europe in 2018, an organisation which he expanded and led until 2021.
He is member of the Board of the Alzheimer Liga, and advisor of ProLong (lung cancer patient organisation). He is also member of several advisory boards, including the European Commission Initiative on Colorectal Cancer (ECICC).
Do you want to support SPX's activities?
The SPX Talks, like the rest of the activities organised by SPX, are made possible by our members, who share our values and support us relentlessly in our missions.
Would you like to support our activities? Find out about the different ways of supporting Shared Patient Experience.
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