SPX European Awards 2025 Ceremony: patient experience at the heart of innovation in healthcare
Organised for the fifth year running by the European Shared Patient Experience association, the SPX European Awards 2025 ceremony was a great success at the Groupe Santé CHC’s MontLégia clinic in Liège. The event brought together almost 150 participants to celebrate the most inspiring patient experience initiatives across Europe.
Rewarding excellence in patient experience
The SPX European Awards aim to recognise projects that significantly improve the patient experience within healthcare facilities. This year, entries were open to all healthcare sectors, both public and private, in three main categories:
- The patient experience, a source of innovation
- Improving the patient experience in an emergency situation
- Taking into account the patient experience in communication
The 2025 winners
Emergency category: Hôpital Foch (France) was awarded the prize for FollowMe, an application that keeps patients and their families informed in real time about the progress of care in the emergency department.
Innovation category: Althaia Xarxa Assistencial Universitària de Manresa (Spain) was awarded a prize for the SISS Manresa model, a person-centred approach that promotes patient autonomy, co-decision and active participation.
Communication category: The Centre Henri Becquerel (France) was singled out for its Ambulatory Surgery Passport, co-constructed by a team of caregivers, patients and illustrator, to improve the safety of patients returning home and make medical information easier to understand.
Public Vote Award: The Institut Godinot (France) won over the public with ‘Health and Theatre’, an artistic project bringing together patients and actresses in a play co-written from life stories, a genuine tool for recognition and transformation.
An academic event under the banner of innovation
The ceremony was preceded by an academic event bringing together healthcare professionals, experts and patients on the theme of “Innovating clinical pathways through patient experience“.
Highlights included:
- Presentations on “Clinical pathways and PREMs” by Ms So Yung Straga (SPX), followed by “Clinical pathways and patient integration within the HUG” by Ms Sandrine Jonniaux, Ms Astrid Huchet and Ms Céline Beuchat.
- Round table on the transition from hospital to home, moderated by Daniel Ritter, with the participation of Mickaël Daubie (INAMI), Valérie Mégevand (IMAD), Dr Alexandre Netten, Geoffrey Brands and Nathalie Delbrassine (Groupe Santé CHC) and Edgar Peters (Fédération d’Aide et Soins à Domicile).
SPX Hub: a platform for perpetuating best practice
This year’s event also saw the launch of the SPX Hub, a digital platform dedicated to the initiatives that have won awards in previous years. The 2025 winners and finalists will shortly be added to this library of inspiring initiatives with an international reach.
A rigorous, international process
The selection process lasted six months, with an international call for projects that attracted entries from six countries: France, Spain, Belgium, Portugal, Switzerland and Oman. 12 finalist projects were selected after rigorous evaluation by an independent international jury.
Nominated by category:
- Improving the patient experience in an emergency situation: Hospital Sant Joan de Déu (Spain), Hôpital Foch (France), Institution Genevoise de Maintien à Domicile (Switzerland), Centre Hospitalier Intercommunal Aix-Pertuis (France)
- Taking the patient experience into account in communication: Grupo Lusiadas Saúde (Portugal), Institut Godinot (France), Centre Henri Becquerel (France), Hospital de la Santa Creu i Sant Pau (Spain)
- The patient experience, a generator of innovation: Hôpitaux Universitaires de Genève (Switzerland), Fondation Saint-Hélier (France), Groupe Santé CHC (Belgium), Althaia Xarxa Assistencial Universitària de Manresa (Spain)
The finalist projects were then put to the public vote and assessed by four independent professional juries.
Composition of the juries
The nomination of the 12 selected projects and the final decision on the winning projects in each category were made by independent professional juries.
Initial Jury for the selection of nominees
- Edith Jung, Rehazenter (Belgium)
- Rui Patricio, SDI. Lab IADE University (Portugal)
- Nathalie Bass-Hagenmuller, Institut Mutualiste Montsouris (France)
- Alain Akiki, Hôpital Riviera-Chablais (Switzerland)
- Alba Nicolás-Boluda, OneClinic (France)
Final jury for the ‘Emergencies’ category
- Edgar Peters, Fédération de l’Aide et des Soins à Domicile (Belgium)
- Bertrand Semay, Clinique Mutualiste de Saint-Étienne (France)
- Véronique Vande Gucht, Clinique Saint-Jean (Belgium)
Final jury in the ‘Communication’ category
- Philippe Anhorn, Réseau Santé Région Lausanne (Switzerland)
- Grégory Dereppe, Centre Hospitalier Neurologique William Lenox (Belgium)
- Anna Sant, Fundació Assistencial Mútua de Terrassa (Spain)
Final Jury for the ‘Innovation’ category
- Dieter De Court, UZ Brussel (Belgium)
- Julie Valette, Hôpital Paris Saint-Joseph & Hôpital Marie-Lannelongue (France)
- Bertrand Marcorelles (France)
This fifth edition of the SPX European Awards would not have been possible without the support of the Groupe Santé CHC, Awell, CAF-DCF, and the commitment of all the participants, partners and members of the judging panels.
