SPX Talks: The why, what and how of Patient Experience – Laying the foundation with Jason Wolf
Watch the replay of our SPX Talk on 19 March 2025 with Jason A. Wolf, CEO & President of the Beryl Institute, on laying the foundation of Patient Experience. The session was moderated by Joep Paemen, SPX board member.
About Jason A. Wolf: since 2010, Jason Wolf, President & CEO of The Beryl Institute, has transformed the organization into the premier global community dedicated to transforming the human experience in healthcare. He pioneered the framework for the field of patient experience, and today, the Institute engages over 65,000 individuals across more than 85 countries. Jason is also the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal dedicated to research, evidence, and innovation in patient experience, which is accessed in over 220 countries and territories. A highly respected global expert, Jason is the author of over a 100 white papers and academic articles focused on experience excellence. Most recently, he has authored the book Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement and co-authored Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, both #1 bestsellers on Amazon in multiple healthcare categories.
SPX is a Global Affiliate and member of The Beryl Institute community.
Additional resources:
- Guiding Principles for Experience Excellence – The Beryl Institute
- The Value Case for Improving Human Experience in Healthcare – Patient Experience Journal
- Reexamining “Defining Patient Experience”: The human experience in healthcare – Patient Experience Journal
SPX Talks: Wednesdays for Patient Experience
The SPX Talks are short, free, online discussions with a key player in the field of patient experience, enabling you to find out more and exchange views on a range of subjects. Check out the schedule of upcoming guests on the SPX Talks page!
