Patient Experience at the heart of all care
A key concern across all models of care
6th EDITION IN LUXEMBOURG · 6, 7, 8 OCT 2025
The 6th SPX International Colloquium returns to Luxembourg in 2025,
bringing together global experts to explore
the latest advancements in Patient Experience.
Over three days, the event will foster knowledge exchange,
innovation, and collaboration to drive progress in the field.
Save the date — registrations will open on 28 April!
PROGRAM OVERVIEW
Three days of insight, innovation & collaboration
DAY 1 – PRE-COLLOQUIUM DAY
Two parallel programs in different venues
OR
DAY 2 & 3 – UNIFIED SESSIONS VENUE
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CALL FOR AUTHORS OF COMMUNICATIONS
ould you be interested in contributing to the 5th SPX International Colloquium? All interested authors are encouraged to submit their communication proposals for evaluation by the Scientific Committee before 18 August 2024 via the online submission form.
All proposals related to the patient experience are welcomed and encouraged, encompassing a broad spectrum of topics including, but not limited to:
- The design of support processes in the delivery of services.
- Shared clinical decisions: professions, responsibility, commitment.
- Definition of the criteria to be used in the measurement of PX results.
- The development of physical spaces and the environment.
- Technology adoption.
- Participation and decision-making in the governance of the institution.
- Implementation of patient experience and change management.
- Information and communication with patients.
The Scientific Committee endorses the final decision and final acceptance will be validated only after your formal registration for the Colloquium.
SUPPORTERS OF THIS 6TH EDITION
SUPPORTERS OF SPX
Coming from abroad?
More than 100 rooms availables for our guests at special price!
DISCOVER LUXEMBOURG
Join us this autumn in the dynamic and multicultural capital of Luxembourg. With excellent international rail connections, free public transport, and a strong commitment to innovation, Luxembourg offers the ideal setting for meaningful exchange and collaboration.
The 5th SPX International Colloquium will take place across several distinctive venues. On October 6, sessions will be held in parallel at Hôpital Robert Schuman and Rehazenter. On October 7 and 8, the main programme unfolds at Luxexpo The Box — just 10 minutes from the airport and easily accessible from the city center — as part of Healthcare Week Luxembourg.
Explore more about what Luxembourg has to offer and make the most of your visit!
The SPX International Colloquium 2024 will be hosted at the World Trade Center on October 9 and 10.
The pre-colloquium (October 8) will take place across 4 satellite hospitals:
- Hospital de la Santa Creu y Sant Pau
- Hospital del Mar
- Hospital de Sant Joan De Déu
- Hospital Clínic
All participants to the pre-colloquium activities will be conducted to the Hospital de la Santa Creu y Sant Pau at the end the day for a closing activity.
If you are looking for a comfortable and budget-friendly place to stay during the event, we recommend the Hotel Market Barcelona (30 minutes walk from the World Trade Center).
Sharing to improve Patient Experience
JOIN SPX
Would you like to make a commitment to the patient experience? Find out how to become an SPX member.
Our members benefit from exclusive discounts on all our activities, including the SPX International Colloquium 2025 in Luxembourg.
Join us to improve the patient experience together!
Plenary Sessions | 9, 10 October
A total of 4 plenary sessions will be held on 9 and 10 October at the World Trade Center auditorium.
The languages in which the sessions will be available will be confirmed soon.
The healthcare domain requires professionals to extend beyond the traditional boundaries of their respective roles. The spectrum of integrated collaboration involves all stakeholders: from caregivers to patients, technology and medical equipment providers, logistics, medical transportation, information systems, and regulatory bodies, among others. It is a collective and global commitment that transcends sectoral limitations. Patient experience is a social imperative that concerns us all, but also a reliable means to enhance performance and outcomes in the healthcare field.
Location : Auditorium – World Trade Center Barcelona
When it comes to innovation and value creation, a deep understanding of patient needs leads to innovations that are tailored to real expectations. Throughout the process, by gathering direct feedback, it becomes easier to identify shortcomings that need to be rectified: co-construction is one of the keys to innovation in healthcare, because it encourages professionals to look at everyday life from a new angle.
Location : Auditorium – World Trade Center Barcelona
To ensure acting appropriately, stakeholders must embrace the new values arising from society’s evolution. Navigating a world in perpetual change isn’t easy, and this is where the patient experience sets the course. Considering daily life in the healthcare field through the patient experience involves adapting the behaviors of all collaborators. In addition to ensuring doing things well, it will also be necessary to learn to do the right things, to make informed decisions in all circumstances.
Location : Auditorium – World Trade Center Barcelona
Patient experience must be assessed to measure its impacts. Considering this from the outset of initiatives allows us to determine if the set objectives will concretely improve patients’ experiences. Additionally, it’s crucial to incorporate result measurement indicators into institutional dashboards.
Location : Auditorium – World Trade Center Barcelona
GENERAL SCHEDULE FOR THE COLLOQUIUM
9:30 – 10:00 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
10:00 – 12:30 : WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
12:30 – 13:30 : Lunch break (lunch is included in your registration) | Accueil PHAR CLUB (1st floor)
13:30 – 15:30 : CONTINUATION OF WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
15:30 – 15:45 : Break
15:45 – 17:00 : CONTINUATION AND END OF WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
9:00 – 9:30 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
9:40 – 10:00 : Opening speech in presence of Mr Stéphane Pardoux, CEO of ANAP | Room La Major (2nd floor)
10:00 – 11:30 : PLENARY SESSION
- Implementing the patient experience: a paradigm shift | Room La Major (2nd floor)
11:30 – 11:45 : Break
11:45 – 12:45 : COMMUNICATION SESSIONS – Registration form
- Session A – Patient experience in psychiatry | Room Notre-Dame (2nd floor)
- Session B – Patients – professionals, symmetries and asymmetries | Room Lacydon (1st floor)
- Session C – Taking patients into account in care pathways, experience sharing | Room Saint-Jean (1st floor)
- Session D – Patient experience and oncology | Room MUCEUM (2nd floor)
12:45 – 13:45 : Lunch break (lunch is included in your registration) | Accueil PHAR CLUB (1st floor)
14:00 – 15:30 : PLENARY SESSIONS
- The patient experience in digital care and the context of efficiency | Room La Major (2nd floor)
15:30 – 16:00 : Break
16:00 – 17:00 : COMMUNICATION SESSIONS – Registration form
- Session A – Sharing Practical Experiences: Complaints and mediation to improve the patient experience. Looking back over 11 years of experience | Room MUCEUM (2nd floor)
- Session B – Living lab, design of structures and organisations dedicated to improving PX | Room Saint-Jean (1st floor)
- Session C – Involving patients in governance bodies – different models | Room Notre-Dame (1st floor)
- Session D – Involving patients in the design of solutions | Room Lacydon (2nd floor)
17:15 – 18:30 : Exterior group picture followed by a networking drink | Accueil PHAR CLUB (1st floor)
8:30 – 9:00 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
9:00 – 9:20 : Opening speech in the presence of Ms Béatrice M’Bark, Chairwoman of Mobydi | Room La Major (2nd floor)
9:30 – 11:00 : PLENARY SESSION
- Shared clinical decisions, beyond simple consent | Room La Major (2nd floor)
11:00 – 11:30 : Break
11:30 – 12:30 : COMMUNICATION SESSIONS – Registration form
- Session A – Patients in governance structures – feedback from different establishments | Room Notre-Dame (2nd floor)
- Session B – Patient experience in coordinated care structures | Room MUCEUM (2nd floor)
- Session C – From gathering patient experience to action. Methods and structures, the place of tools? | Room Lacydon (1st floor)
- Session D – Instilling cultural change | Room Saint-Jean (1st floor)
12:30 – 13:30 : Lunck break (lunch included in your registration) | Accueil PHAR CLUB (1st floor)
13:30 – 15:00 : PLENARY SESSION
- Patient experience, innovation, and value | Room Salle La Major (2nd floor)
15:00 – 15:30 : Break
15:30 – 16:30 : COMMUNICATION SESSION – Registration form
- Session A – Sharing Practical Experiences: Patient partner and patient experience, looking back over 3 years of action | Room MUCEUM (2nd floor)
- Session B – Beyond care | Room Saint-Jean (1st floor)
- Session C – Involvement of patients in facilitating their peers’ journeys | Room Lacydon (1st floor)
16:30 – 17:00 : Closing speech | Room La Major (2nd floor)
| Time | Activity | Subject | Room |
| 9:30 – 10:00 | Welcome and accreditation of participants | PHAR CLUB Reception – 1st floor | |
| 10:00 – 12:30 | Workshop Part 1 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor | ||
| 12:30 – 13:30 | Lunch break | 1st floor | |
| 13:30 – 15:30 | Workshop Part 2 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor | ||
| 15:30 – 15:45 | Coffee break | 1st floor | |
| 15:45 – 17:00 | Workshop Part 3 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor |
| Time | Activity | Subject | Room |
| 8:30 – 09:00 | Welcome and accreditation of participants | PHAR CLUB Reception – 1st floor | |
| 9:00 – 09:20 | Opening speech in the presence of Ms Béatrice M’Bark, Chairwoman of Mobydi | Room La Major – 2nd floor | |
| 09:30 – 11:00 | PLENARY SESSION | Shared clinical decisions, beyond simple consent | Room La Major – 2nd floor |
| 11:00 – 11:30 | Break | ||
| 11:30 – 12:30 | COMMUNICATION SESSIONS | Session A – Patients in governance structures – feedback from different establishments | 1st floor + 2nd floor |
| Session B – Patient experience in coordinated care structures | 1st floor + 2nd floor | ||
| Session C – From gathering patient experience to action. Methods and structures, the place of tools? | 1st floor + 2nd floor | ||
| Session D – Instilling cultural change | 1st floor + 2nd floor | ||
| 12:30 – 13:30 | Lunch break | ||
| 13:30 – 15:00 | PLENARY SESSION | Patient experience, innovation and value | Room La Major – 2nd floor |
| 15:00 – 15:30 | Break | ||
| 15:30 – 16:30 | COMMUNICATION SESSIONS | Session A – Sharing Practical Experiences: patient partner and patient experience, looking back over 3 years of action | 1st floor + 2nd floor |
| Session B – Beyond care | 1st floor + 2nd floor | ||
| Session C – Involvement of patients in facilitating their peers’ journeys | 1st floor + 2nd floor | ||
| 16:30 – 17:00 | Closing speech | Room La Major – 2nd floor |
Last editions
Are you interested? Don’t wait too long to book your tickets for the 6th SPX International Colloquium!