Program
A key concern across all models of care
6th EDITION IN LUXEMBOURG · 6, 7, 8 OCT 2025
The 6th SPX International Colloquium returns to Luxembourg in 2025,
bringing together global experts to explore
the latest advancements in Patient Experience.
Over three days, the event will foster knowledge exchange,
innovation, and collaboration to drive progress in the field.
Patient Experience at the heart of all care / Congress structure
Choose your event formula
Three days of insight, innovation & collaboration in PX
Full program will be available soon
6 October 2025
Location: Rehazenter
1 Rue André Vésale, 2674 Neudorf-Weimershof Luxembourg
La définition et utilisation des PREMs, dans les soins de réhabilitation/kinésithérapie
So Yung Straga
Eduard Portella
Workshop in French
More information available soon.
Recueillir, Analyser et Diffuser l’expérience patient – les évidences scientifiques
Guillaume Rousson
Workshop in French
More information available soon.
Patient experience into action. A workshop to explore how turning insights into action
Joan Vinyets
Workshop in English.
More information available soon.
Full program will be available soon
6 October 2025
Location: Hôpital Kirchberg
9 Rue Edward Steichen, 2540 Neudorf-Weimershof Luxembourg
La participation des patients dans l’organisation et gestion des parcours des soins
Nathalie Delbrassine
Workshop in French
More information available soon.
La symétrie des attentions : une politique de ressources humaines cohérente avec l’expérience patient
Jean-Jacques Gressier
Daniel Ritter
Workshop in French
More information available soon.
Ethnography: how to identify and understand patients’ unspoken expectations
Instructor to be confirmed.
Workshop language to be confirmed.
More information available soon.
The definition and use of PROMs in the healthcare system
Instructor to be confirmed.
Workshop language to be confirmed.
More information available soon.
7 & 8 October 2025
Location: LuxExpo The Box
10 Circuit de La Foire Internationale, 1347 Kirchberg Luxembourg
Reception: 9H
Openning at Auditorium: 9H30
Lunch break: 12H30 – 13H30
Ending time: 17H30
Stay tuned — we’ll soon share more details about our welcome cocktail on 6 October.
FULL PROGRAM WILL BE AVAILABLE SOON
The patient perspective in the governance of institutions
The inclusion of patient perspectives in healthcare governance is essential for enhancing care quality, fostering trust, and improving patient experiences. Patients contribute through advisory councils, governance boards, and co-designing healthcare processes, with 74% of surveyed individuals expressing that such involvement strengthens trust and prioritizes their needs (DeCamp et al., 2019). Patient involvement also improves responsiveness, health literacy, and satisfaction by addressing care gaps and tailoring services to expectations. Furthermore, it promotes accountability and transparency in healthcare systems while contributing to better outcomes and cost efficiency (Marzban et al., 2022), in line with the results of existing studies describing how to improve shared governance in a community hospital setting (Brennan and Wendt, 2021).
The contribution of patient experience to achieving outcomes
Patient experience across all modalities of care
The culture of patient experience
All communication sessions will take place on 7 and 8 October 2025 at LuxExpo The Box in our venue specialised in Patient Experience. Three parallel communication sessions will be scheduled across three different rooms.
All sessions held in the Main Auditorium will offer simultaneous translation.
Organisation Committee
PRESIDENT
Eduard Portella
BOARD MEMBERS
Gresle, Anne-Sophie (Spain)
Mégevand, Valérie (Switzerland)
Portella, Eduard (Spain)
Ritter, Daniel (France)
Committee under development.
Scientific Committee
PRESIDENT
Frédéric Addor
BOARD MEMBERS
Addor, Fédéric (Switzerland)
Moulins, Valérie (France)
Patricio, Rui (Portugal)
Committee under development.
Meet our speakers
Last editions
Are you interested? Don’t wait too long to book your tickets for the 6th SPX International Colloquium!
Inscriptions will be available soon
PROGRAM OVERVIEW
Three days of insight, innovation & collaboration
DAY 1 – PRE-COLLOQUIUM DAY
Two parallel programs in different venues
OR
DAY 2 & 3 – UNIFIED SESSIONS VENUE
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CALL FOR AUTHORS OF COMMUNICATIONS
ould you be interested in contributing to the 5th SPX International Colloquium? All interested authors are encouraged to submit their communication proposals for evaluation by the Scientific Committee before 18 August 2024 via the online submission form.
All proposals related to the patient experience are welcomed and encouraged, encompassing a broad spectrum of topics including, but not limited to:
- The design of support processes in the delivery of services.
- Shared clinical decisions: professions, responsibility, commitment.
- Definition of the criteria to be used in the measurement of PX results.
- The development of physical spaces and the environment.
- Technology adoption.
- Participation and decision-making in the governance of the institution.
- Implementation of patient experience and change management.
- Information and communication with patients.
The Scientific Committee endorses the final decision and final acceptance will be validated only after your formal registration for the Colloquium.
Plenary Sessions | 9, 10 October
A total of 4 plenary sessions will be held on 9 and 10 October at the World Trade Center auditorium.
The languages in which the sessions will be available will be confirmed soon.
The healthcare domain requires professionals to extend beyond the traditional boundaries of their respective roles. The spectrum of integrated collaboration involves all stakeholders: from caregivers to patients, technology and medical equipment providers, logistics, medical transportation, information systems, and regulatory bodies, among others. It is a collective and global commitment that transcends sectoral limitations. Patient experience is a social imperative that concerns us all, but also a reliable means to enhance performance and outcomes in the healthcare field.
Location : Auditorium – World Trade Center Barcelona
When it comes to innovation and value creation, a deep understanding of patient needs leads to innovations that are tailored to real expectations. Throughout the process, by gathering direct feedback, it becomes easier to identify shortcomings that need to be rectified: co-construction is one of the keys to innovation in healthcare, because it encourages professionals to look at everyday life from a new angle.
Location : Auditorium – World Trade Center Barcelona
To ensure acting appropriately, stakeholders must embrace the new values arising from society’s evolution. Navigating a world in perpetual change isn’t easy, and this is where the patient experience sets the course. Considering daily life in the healthcare field through the patient experience involves adapting the behaviors of all collaborators. In addition to ensuring doing things well, it will also be necessary to learn to do the right things, to make informed decisions in all circumstances.
Location : Auditorium – World Trade Center Barcelona
Patient experience must be assessed to measure its impacts. Considering this from the outset of initiatives allows us to determine if the set objectives will concretely improve patients’ experiences. Additionally, it’s crucial to incorporate result measurement indicators into institutional dashboards.
Location : Auditorium – World Trade Center Barcelona
GENERAL SCHEDULE FOR THE COLLOQUIUM
9:30 – 10:00 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
10:00 – 12:30 : WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
12:30 – 13:30 : Lunch break (lunch is included in your registration) | Accueil PHAR CLUB (1st floor)
13:30 – 15:30 : CONTINUATION OF WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
15:30 – 15:45 : Break
15:45 – 17:00 : CONTINUATION AND END OF WORKSHOPS
- Setting up a patient committee: steps and tools | Grande Large (1st floor)
- The use of Design Thinking in healthcare | Joliette (1st floor)
- Evaluating the impact of a patient experience strategy and projects | Saint-Jean (1st floor)
- Patient experience and participatory action research | Lacydon (1st floor)
- Achieving patient centered-care through shared decision making | Estaque (1st floor)
9:00 – 9:30 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
9:40 – 10:00 : Opening speech in presence of Mr Stéphane Pardoux, CEO of ANAP | Room La Major (2nd floor)
10:00 – 11:30 : PLENARY SESSION
- Implementing the patient experience: a paradigm shift | Room La Major (2nd floor)
11:30 – 11:45 : Break
11:45 – 12:45 : COMMUNICATION SESSIONS – Registration form
- Session A – Patient experience in psychiatry | Room Notre-Dame (2nd floor)
- Session B – Patients – professionals, symmetries and asymmetries | Room Lacydon (1st floor)
- Session C – Taking patients into account in care pathways, experience sharing | Room Saint-Jean (1st floor)
- Session D – Patient experience and oncology | Room MUCEUM (2nd floor)
12:45 – 13:45 : Lunch break (lunch is included in your registration) | Accueil PHAR CLUB (1st floor)
14:00 – 15:30 : PLENARY SESSIONS
- The patient experience in digital care and the context of efficiency | Room La Major (2nd floor)
15:30 – 16:00 : Break
16:00 – 17:00 : COMMUNICATION SESSIONS – Registration form
- Session A – Sharing Practical Experiences: Complaints and mediation to improve the patient experience. Looking back over 11 years of experience | Room MUCEUM (2nd floor)
- Session B – Living lab, design of structures and organisations dedicated to improving PX | Room Saint-Jean (1st floor)
- Session C – Involving patients in governance bodies – different models | Room Notre-Dame (1st floor)
- Session D – Involving patients in the design of solutions | Room Lacydon (2nd floor)
17:15 – 18:30 : Exterior group picture followed by a networking drink | Accueil PHAR CLUB (1st floor)
8:30 – 9:00 : Welcome and accreditation of participants | Accueil PHAR CLUB (1st floor)
9:00 – 9:20 : Opening speech in the presence of Ms Béatrice M’Bark, Chairwoman of Mobydi | Room La Major (2nd floor)
9:30 – 11:00 : PLENARY SESSION
- Shared clinical decisions, beyond simple consent | Room La Major (2nd floor)
11:00 – 11:30 : Break
11:30 – 12:30 : COMMUNICATION SESSIONS – Registration form
- Session A – Patients in governance structures – feedback from different establishments | Room Notre-Dame (2nd floor)
- Session B – Patient experience in coordinated care structures | Room MUCEUM (2nd floor)
- Session C – From gathering patient experience to action. Methods and structures, the place of tools? | Room Lacydon (1st floor)
- Session D – Instilling cultural change | Room Saint-Jean (1st floor)
12:30 – 13:30 : Lunck break (lunch included in your registration) | Accueil PHAR CLUB (1st floor)
13:30 – 15:00 : PLENARY SESSION
- Patient experience, innovation, and value | Room Salle La Major (2nd floor)
15:00 – 15:30 : Break
15:30 – 16:30 : COMMUNICATION SESSION – Registration form
- Session A – Sharing Practical Experiences: Patient partner and patient experience, looking back over 3 years of action | Room MUCEUM (2nd floor)
- Session B – Beyond care | Room Saint-Jean (1st floor)
- Session C – Involvement of patients in facilitating their peers’ journeys | Room Lacydon (1st floor)
16:30 – 17:00 : Closing speech | Room La Major (2nd floor)
| Time | Activity | Subject | Room |
| 9:30 – 10:00 | Welcome and accreditation of participants | PHAR CLUB Reception – 1st floor | |
| 10:00 – 12:30 | Workshop Part 1 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor | ||
| 12:30 – 13:30 | Lunch break | 1st floor | |
| 13:30 – 15:30 | Workshop Part 2 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor | ||
| 15:30 – 15:45 | Coffee break | 1st floor | |
| 15:45 – 17:00 | Workshop Part 3 | Setting up a patient committee: steps and tools | 1st floor |
| The use of Design Thinking in healthcare | 1st floor | ||
| Evaluating the impact of a patient experience strategy and projects | 1st floor | ||
| Patient experience and participatory action research | 1st floor | ||
| Achieving patient centered-care through shared decision making | 1st floor |
| Time | Activity | Subject | Room |
| 8:30 – 09:00 | Welcome and accreditation of participants | PHAR CLUB Reception – 1st floor | |
| 9:00 – 09:20 | Opening speech in the presence of Ms Béatrice M’Bark, Chairwoman of Mobydi | Room La Major – 2nd floor | |
| 09:30 – 11:00 | PLENARY SESSION | Shared clinical decisions, beyond simple consent | Room La Major – 2nd floor |
| 11:00 – 11:30 | Break | ||
| 11:30 – 12:30 | COMMUNICATION SESSIONS | Session A – Patients in governance structures – feedback from different establishments | 1st floor + 2nd floor |
| Session B – Patient experience in coordinated care structures | 1st floor + 2nd floor | ||
| Session C – From gathering patient experience to action. Methods and structures, the place of tools? | 1st floor + 2nd floor | ||
| Session D – Instilling cultural change | 1st floor + 2nd floor | ||
| 12:30 – 13:30 | Lunch break | ||
| 13:30 – 15:00 | PLENARY SESSION | Patient experience, innovation and value | Room La Major – 2nd floor |
| 15:00 – 15:30 | Break | ||
| 15:30 – 16:30 | COMMUNICATION SESSIONS | Session A – Sharing Practical Experiences: patient partner and patient experience, looking back over 3 years of action | 1st floor + 2nd floor |
| Session B – Beyond care | 1st floor + 2nd floor | ||
| Session C – Involvement of patients in facilitating their peers’ journeys | 1st floor + 2nd floor | ||
| 16:30 – 17:00 | Closing speech | Room La Major – 2nd floor |