The Institute for Healthcare Improvement (IHI) presents a case study on the implementation of an experience-based co-design (EBCD) approach in the United States.
The Nursing Executive Center’s guide is a toolkit for implementing a comprehensive patient experience strategy.
The differences between patient experience and patient satisfaction and the importance of linking these surveys to other quality measures.
At present, where patients have a choice in hospitals and are increasingly demanding, hospital groups are developing new ways to meet their needs. One of these ways is the creation of new positions, specializing in the wellbeing of patients.
The Harvard Business Review publishes a proposal to improve patient experience, illustrated with numerous examples and structured into four main parts.