E-health, solutions by and for the patient

SPX is pleased to present its second Position Paper entitled “E-health, solutions by and for the patient”.

Recently, e-health solutions have been strongly highlighted in the context of the Covid-19 pandemic. Indeed, non-personal systems have been widely used to ensure continuity of care while limiting the spread of the virus, as they avoid physical contact between caregivers and patients.

In order to reap the full benefits of these solutions, and thus have a real positive impact on the patient experience, healthcare providers must do more than just provide these solutions. The hospital needs to adapt its posture in different areas.

In general, it is noticeable that a majority of the solutions consist of top-down information to patients, rather than the other way around.

In addition to the aspects of providers’ posture towards patients, this is also explained by the financing models of health systems, which still follow an “intramural” logic, and thus exclude the value of processing data coming from the patient. The existence of policies at national level largely favours the development of these data feedback options (notably PROM).