A comparison of public studies from 11 countries highlights that, while disparities persist in the methods, all measure quality of care and time to care.
While patient experience is becoming increasingly important in health systems, this article offers journey mapping as a practical tool to improve it.
An experiment on the position of furniture suggests that simple changes can produce beneficial effects on the quality of the patient experience.
Through this report, the Beryl Institute outlines 7 criteria for reporting different aspects of the patient experience.
A Research Institute advocates for greater involvement of patients and other stakeholders in research processes.