“The hospitals that were visited are very invested in patient experience (XP), using different financing models and technology is present in different ways as well. The initiatives are described simply, with a clear openness on the part of the hosts to share experiences. We learn that technology is not an end in itself in the improvement of XP. Sharing is possible not only with the hosts but also with the members who make up the journey; it is a unique opportunity to weave a community of experts in XP. Improving XP in one’s own institution involves a change of culture that is first and foremost driven by senior management and middle management. Identifying a group of people as leaders of XP development in institutions contributes radically to the culture change. The improvement of XP depends largely on the quality of the relationship between the patient, his or her family, the people around him or her and all the health professionals: talking, touching each other, being in complete empathy. It is easy to understand how to approach XP in one’s own hospital. Finally, digital technology has not yet invaded the hospital space. Management committees should make this kind of journey.”