2019

Evaluating quality, waiting times, experience: international comparison

A comparison of public studies from 11 countries highlights that, while disparities persist in the methods, all measure quality of care and time to care.

Journey mapping, a powerful tool for the patient experience

While patient experience is becoming increasingly important in health systems, this article offers journey mapping as a practical tool to improve it.

The influence of the consultation environment on the patient experience

An experiment on the position of furniture suggests that simple changes can produce beneficial effects on the quality of the patient experience.

Innovating the Patient Experience: Trends, Gaps and Opportunities

Through this report, the Beryl Institute outlines 7 criteria for reporting different aspects of the patient experience.

Engage all stakeholders in the health world in research

A Research Institute advocates for greater involvement of patients and other stakeholders in research processes.

Patients as partners in the health system

A guide from King’s Fund helping to build collaborative relationships among health and care professionals, patients, service users, carers and UK society.