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A four-step approach to providing the care patients deserve

The Harvard Business Review publishes a proposal to improve patient experience, illustrated with numerous examples and structured into four main parts.

Patient localization technology as a tool to enhance the experience

The use of patient localization to reshape their circulation and thus make their experience smoother and more satisfying is gaining ground in ambulatory care.

Evaluating quality, waiting times, experience: international comparison

A comparison of public studies from 11 countries highlights that, while disparities persist in the methods, all measure quality of care and time to care.

Journey mapping, a powerful tool for the patient experience

While patient experience is becoming increasingly important in health systems, this article offers journey mapping as a practical tool to improve it.

The influence of the consultation environment on the patient experience

An experiment on the position of furniture suggests that simple changes can produce beneficial effects on the quality of the patient experience.

Innovating the Patient Experience: Trends, Gaps and Opportunities

Through this report, the Beryl Institute outlines 7 criteria for reporting different aspects of the patient experience.