2019

An approach to humanizing care, co-designed between patients and professionals

The Institute for Healthcare Improvement (IHI) presents a case study on the implementation of an experience-based co-design (EBCD) approach in the United States.

Seven tools to implement a holistic patient experience strategy

The Nursing Executive Center’s guide is a toolkit for implementing a comprehensive patient experience strategy.

The importance of patient experience, according to the US Department of Health

The differences between patient experience and patient satisfaction and the importance of linking these surveys to other quality measures.

Chief of Patient Experience: who is he and what does he bring to a hospital?

At present, where patients have a choice in hospitals and are increasingly demanding, hospital groups are developing new ways to meet their needs. One of these ways is the creation of new positions, specializing in the wellbeing of patients.

A four-step approach to providing the care patients deserve

The Harvard Business Review publishes a proposal to improve patient experience, illustrated with numerous examples and structured into four main parts.

Patient localization technology as a tool to enhance the experience

The use of patient localization to reshape their circulation and thus make their experience smoother and more satisfying is gaining ground in ambulatory care.