2021

Quality measurement of serious illness communication

Communication between clinicians and patients, as well as their families, fundamentally shapes the experience of serious illness. Illnesses are defined as serious when they present a high risk of death and adversely affect…

How to promote patient education to enhance their experience

A marketing strategy has enabled Children’s Wisconsin to promote patient education, which has improved patient relationships and experience.

Understanding how front-line staff use patient experience data to improve service

The emphasis here is on using the staff experience not simply as a means of gathering or understanding the patient experience, but…

An approach to predicting patient experience through machine learning and social media analysis

One of the goals of healthcare is to provide a positive experience for every patient during their medical journey.

Shared Patient eXperience in ZORG Magazine

ZORG Magazine, the specialized magazine for health executives in Belgium, has written an extensive report about Shared Patient eXperience.

SPX Webinar: How to incorporate the patient’s perspective into the healthcare system

Shared Patient Experience hosted a webinar on March 10th, 2021 on how to incorporate the patient’s perspective into the healthcare system.