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COVID-19: Studying the experience of patients in isolation to develop the uses of AI in e-health

In a study published by JMIR Med Inform in April 2021, researchers from the Delft University of Technology used patient journey mapping to place the patient’s perspective…

Quality measurement of serious illness communication

Communication between clinicians and patients, as well as their families, fundamentally shapes the experience of serious illness. Illnesses are defined as serious when they present a high risk of death and adversely affect…

How to promote patient education to enhance their experience

A marketing strategy has enabled Children’s Wisconsin to promote patient education, which has improved patient relationships and experience.

Understanding how front-line staff use patient experience data to improve service

The emphasis here is on using the staff experience not simply as a means of gathering or understanding the patient experience, but…

An approach to predicting patient experience through machine learning and social media analysis

One of the goals of healthcare is to provide a positive experience for every patient during their medical journey.

Defining patient communication needs during hospitalization to improve patient experience and health literacy

The positive patient experience is increasingly important for hospitals, and is closely linked to high employee engagement and quality of care.