Article

Quality measurement of serious illness communication

Communication between clinicians and patients, as well as their families, fundamentally shapes the experience of serious illness. Illnesses are defined as serious when they present a high risk of death and adversely affect…

How to promote patient education to enhance their experience

A marketing strategy has enabled Children’s Wisconsin to promote patient education, which has improved patient relationships and experience.

Understanding how front-line staff use patient experience data to improve service

The emphasis here is on using the staff experience not simply as a means of gathering or understanding the patient experience, but…

An approach to predicting patient experience through machine learning and social media analysis

One of the goals of healthcare is to provide a positive experience for every patient during their medical journey.

Defining patient communication needs during hospitalization to improve patient experience and health literacy

The positive patient experience is increasingly important for hospitals, and is closely linked to high employee engagement and quality of care.

Qu'est-ce qui compte pour les personnes âgées

“What Matters” to Older Adults? A Toolkit for Health Systems to Design Better Care for Older Adults

In March 2012, Michael Barry, MD, and Susan Edgman-Levitan, PA, introduced the concept of asking patients “What matters to you?” in addition to asking “What’s the matter?”